Maroc Telecom Reviews 437

It's the worst provider in morocco, there is no activities U can do and you are comfortable neither watching videos, playing games ...etc, it's so laggy and make you suffer . For the new users I don't recommend it you can try another service.

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Not because you have the Name Maroc in the brand it means you own telecoms in this country, i recently moved to a city where the only fiber service is IAM, it has been 20 days since my subscription (upfront payement of 700dh !!!!) and all i got is a cable going no where and a rude technician no rounter no internet no answers, all i get from costumer service (if they ever answer) is we updated your status to urgent but no urgency whatsoever, in Casa i had Orange fiber and i got set up in 3 days FOR FREE I ONLY PAID STARTING OF THE FIRST INVOICE, AVOID AT ALL COSTS THEY JUST TAKE YOUR MONEY AND TREAT YOU LIKE S#IT.

Maroc telecom is the worst company to use for calls and internet they just still the people money
And its the pricey services in the world.

We arrived at Marrakech airport and went to the Maroc Telecom stand and asked to buy a SIM card, the cheapest one they had was €20 for 20gb of data, I didn't really want that much but decided to carry on. They started changing the SIM and when I went to pay they said cash only despite Orange and INWI in neighbouring booths accepting cards. Despite not being happy we wanted to leave and start our holiday. Whilst transferring in the taxi I looked at the data on my phone and the SIM card was only 2gb!!! Complete rip off. I have given them the opportunity to rectify the issue but they say there's no error, hence reviewing them. My feeling is that the staff on the booth are handing out the wrong SIM cards and pocketing the cash

They sell 30 GB and load 20 GB on the mobile 🤬

the worst internet service ever !! paying for 12 mega speed and receiving only 3 mega !!! what a scamm

This service is a shame! I charged twice to have data and each time it didn’t work. When I contacted the customer service for support and showing them proof of payment they told me to go to the agency. When I went they refused to do anything and told me I did a mistake. Don’t make the same error and just go to Inwi or orange!

The worst customer service representatives ever. The only thing they excel in is increasing my blood pressure with their illogical questions and proposed solutions. They are very rude and this is based on several occasions that I had the misfortune of needing to call them. Same thing happened to my sister and many friends. I am Moroccan American so I was speaking in Arabic and in French thus the language was not the issue to blame it on, and American as I am I expected a descent customer service that I am used to back in the States but no. They are rude they talk to you like you are an idiot and waste your time with no logic at all. I was simply calling to inquire about the advertised offer by maroc telecom for those traveling to Saudi Arabia in Ramadan to use in Umrah with unlimited call receiving and thought it is a great deal for my dad who already flew over there so that I can call him versus him calling me from the local temporary number he got which is super pricy per minute. Asking generally about the offer and how we can activate it, the guy wanted my National ID card number before he can answer my question. He kept insisting he could not answer anything without my dad being on the call himself and getting his ID card number. I understand privacy and confidentiality and we all answer security verification questions when we call a phone carrier in the US but they can answer general questions with just your name ( which I gave him) and last four of my social only if I m really making a material change to my account not for asking a generic marketing question of what do you require to activate the Umrah special. So behind they will need another decade of training mostly on how to be pleasant talking to a client and then another decade understanding logic and common sense. The result is my question was not answered so my dad will be the one calling me paying each time about 50 dollars or 500 DH to Saudi telecom while maroc telecom gets 0 because they left money on the table they apparently don’t need more sales way to go!

Paying 20€ in 2023 for a *DSL* connection with 4Mb of download speed and a dead upload 0.25 Mb that struggles to upload even images and short videos...
can't wait to end my 10th years contract with this company once and forever.

I had problems with my wifi adsl 12mb for months now (8 months to be exact and counting) from disconnecting Issues to slow downs, and not ones tried to address it or at least take responsibility for their lack of technical abilities, they just make excuses on top of the unnecessary and unprofessional rudeness.
So for the love of God try to avoide this sh***holl service.

My experience with Maroc Telecom has been nothing short of frustrating. Their poor service, lack of accountability, and complete disregard for customer satisfaction make them one of the worst ISPs I've ever dealt with.

I subscribed to their ADSL 12 Mbps plan, but ever since the COVID-19 pandemic began, I've been facing daily disconnections. Despite multiple technician visits, it became clear that they lacked the expertise to fix the issue. Instead of addressing the constant disconnections, one of their so-called "technicians" spent more time trying to prove how fast my connection was—as if to suggest I was making things up.

This company refuses to invest in infrastructure and completely ignores customer complaints because they monopolize the market. No matter how bad their service gets, they continue to profit simply because customers have no other options.

When I moved to a new house, I requested a cable transfer to my new location. What should have been a simple process turned into a month-long nightmare. Their technicians ignored my complaints, marked my issue as "resolved" without even calling or visiting, and left me completely disconnected. This cycle repeated over and over, showing just how little they care about their customers.

The frustration I've endured over the years has made me despise Maroc Telecom. The moment Fiber becomes available in my area, I will switch immediately. Until then, I will be using Orange's business 4G plan.

★☆☆☆☆ (1/5) Rating – Only because I can’t give 0 stars.

Worst internet company ever.
We pay $30 every month (Phone Included) to have 12 MB and we don't even receive it, we're getting between 5 and 10 MB maximum.
The connection is not stable.
In Europe and other countries they pay less money than us and they are getting over 200 MB (Fiber)
In Morocco Maroc Telecom fiber cost between $50 and $100 which I could not afford.
We've asked them many times to make a new offer for us such as 50 MB Fiber but they don't care.
I still can't believe we're almost in 2023 and we still pay for $30 to have such garbage internet...scammers. We've been using Maroc Telecom Internet service since 2004.
And they are making fiber promos for the military guys and the professors from the education field but not us their faithful users since years and years. What a shame.

fix your ping problems how is my ping 200 in paris and 70 in london your servers are fried i believe i wasnt having this problem previously but now its getting worst i cant play anymore 500pings every time