I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me,... See more
Company replied
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See what reviewers are saying
Bought a little haul of on sale items and they didn't qualify for a return- however the IAMNOTBASIC team went above and beyond to rectify an issue with four out of the six items I ordered. Alina patie... See more
Company replied
My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Mate... See more
Company replied
The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I... See more
Company replied
Company details
Written by the company
Iamnotbasic designs for you, aiming to inspire with each piece.
Contact info
United States
- info@iamnotbasic.com
- iamnotbasic.com
3.6
Average
61 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good fabrics but strange confection and compliacted return process
I ordered a dress that regardless of the size coud never fit as in the pictures (I am S)... I mean maybe for a photoshoot it works but not if you are planning on actually moving with the dress on. To return the dress I had to print something out, write a number, put this number in the bag, send an email, enter again another number in a platform... and pay for the delivery on top. I guess it works but this process is way too burdensome considering the competition. This is why I would not order here again.
May 28, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Maitén,
Thank you for taking the time to leave a review!
We sincerely apologize for any inconvenience caused. To ensure our return facility can promptly identify your return and process the refund without delays, a print-off confirmation, an RMA, and sharing the return tracking by adding it to our return platform are required. Additionally, it is stated in our return policy that the return shipping costs are covered by the customer. We appreciate your effort in including all required documents in the package, as we understand this can be time-consuming. You can always refer to our return policy to clarify all aspects of the return process or reach out to us for clarification. If you have any concerns about the return process, please feel free to contact us for assistance.
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I highly recommend!
The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I would recommend it to people with smaller boobs. The return went smoothly - I received the appropriate instructions and sent the item back in accordance with it. In response, I received information that there were no objections to the returned product and the refund had already been placed. I highly recommend!
May 6, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Joanna,
Thank you for sharing your detailed feedback with us! We're delighted to hear that you were pleased with the prompt delivery and the quality of the product, as well as the ease of the return process.
We're sorry to hear that the item didn't fit as expected, but we're happy we could resolve the refund quickly and smoothly for you. Your recommendation means a lot to us!
Should you need any assistance in the future, please don't hesitate to reach out.
Modal Body
Hey, i like the Body he looks gorgeous. I love the material Modal.
Unfortunatley i buy the Body ohne week before was for 50% sale.
That is mad.
May 11, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Annika,
Thank you so much for your kind words! We're delighted to hear that you love our product and appreciate the quality of the material.
We're sorry to hear about the timing of your purchase. To stay informed about our latest sales and offers, we recommend subscribing to our newsletters. This way, you can take advantage of our best deals in the future.
Thank you again for your feedback and for being a valued customer!
Absolutely love my new bodysuit
Absolutely love my new bodysuit! Fits like a glove and hugs your body in all the right places, also loved that it has adjustable straps. Measurement table was accurate, color red is amazing, fast delivery.
April 23, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello María,
Thank you for your review!
We're glad to hear that you're enjoying our products! Thank you for choosing us and being a part of our community!
My parcel was lost in the post and they…
My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Material is really soft and feels high quality. Sizing runs a little small but also just depends how form fitting and tight you want it to be.
April 12, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Diana,
Thank you for your review!
We're genuinely sorry for the lost order and for the inconvenience you might have experienced, but we're thrilled that we could ultimately make you satisfied, and that you loved the product! We're grateful for your understanding and patience throughout the process. If you ever need assistance again in the future, please don't hesitate to reach out. Thank you for your kind words and for choosing us!
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Great support, cute clothes
Support team was very responsive and accommodating with a return I was having trouble with. I loved the piece that I ended up keeping as well!
March 28, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Tierney,
Thank you for your review!
We're thrilled that we could assist you and resolve the issue to your satisfaction! If you ever need further help in the future, don't hesitate to reach out. We're always here and more than happy to help. Thank you for your kind words and for choosing us!
bodysuit fabric not for me
The material of the bodysuit for the price is not representative at all. Too thin to wear out even as a costume piece.
February 18, 2024
Reply from IAMNOTBASIC
Hello Mackenzie,
Thank you for taking the time to leave your review! Your feedback is valuable to us, as we're committed to continually improving the quality of our items. If you have any specific concerns or suggestions, feel free to reach out!
Perfect service
I ordered for the 2nd time and the clothes are absolutely wonderful. The material is soft and durable and I use them for fire performances.
The customer support has been quick to respond to any issues and was always kind and helpful, truly tailoring their help to your needs.
I highly recommend.
February 16, 2024
Unprompted review
Reply from IAMNOTBASIC
Hello Poooof :)
We're happy to hear about your positive experience! If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!
Great quality and fit
Great quality and fit, fast shipping! Will definitely be purchasing again!
January 4, 2024
Reply from IAMNOTBASIC
Hello Gissy,
We’re delighted you’re satisfied with our services and products. We look forward to having you shop with us again!
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Extremely disappointed with Customer Service
Extremely disappointed with Iamnotbasic's customer service. It's been 2 weeks since I returned some items, and I've heard nothing back—not even a confirmation of receipt or info about the refund process. I've been sending emails daily without any response. This lack of communication is unacceptable. If I don't get a reply soon, I'll have no choice but to dispute the charge with my bank. This experience has been very frustrating!
November 30, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Ege,
Thank you for leaving the review!
We appreciate you bringing your concerns to our attention. However, as our team is small, during peak times like sales and holidays, processing returns can take longer than usual. We genuinely apologize for any inconvenience this may have caused. We're pleased to confirm that the refund has been processed in your favor. Your feedback is invaluable, and we're committed to enhancing our customer support experience.
Horrible customer service.
Horrible customer service.
I sent back some pieces that were delivered on 11/13 (today is 11/21) and I never heard from them. Not an email confirming the reception or the refund or that they are processing it.
I have been sending emails everyday without an answer from them.
If they don't answer soon I'll have to dispute it with my bank.
November 21, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Jèss,
Thank you for your review!
We sincerely apologize for the delay in our response as we were actively investigating your issue and coordinating with the courier for a resolution. We're pleased to inform you that the issue has been resolved in your favor, and the refund has been processed accordingly. We genuinely appreciate your understanding and feedback, and we take it seriously to enhance our return system and ensure quicker responses for our valued customers in the future. Thank you for bringing this to our attention, and we appreciate your patience.
Terrible Customer Service (So Far)
I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me, and it's been a week now. Terrible customer service, I'm about to contact my credit card company.
Quality of the clothes was good, just didn't fit my body type. I have thicker legs and a longer torso, and the garter straps just did not suit me.
November 1, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Tamara,
Thank you for your review.
We sincerely apologize for the delay in responding to your return inquiry, and we understand your frustration. We are actively investigating your return status and will reach out to you shortly via email with a resolution. Your feedback is important as we strive to consistently enhance our customer service. Thank you for your patience and understanding.
I want to express my appreciation for…
I want to express my appreciation for this clothing brand's customer service! Ordered 2 fire bodysuits for a special event, but my package went MIA (got lost in transit). Reached out to them, and they located my order swiftly, ensuring I received it in time for the event. A big thank you for their professionalism and dedication! 🙏🏻
October 23, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Tamara,
Thank you for your review!
We're sorry to hear that your order got lost, but we're thrilled that our customer support team could swiftly resolve the issue. Your satisfaction is essential to us, and we're committed to providing you with the best possible experience. Thank you for your understanding and for choosing us!
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Nice brand!
Had a really positive experience with the brand. All was delivered on time.
Quality and fit are impressive, but might not be the best for those with a larger bust. Still, I'm happy with my order.
October 13, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Annette
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Great bodysuits!
I am so delighted in your clothing! It is absolutely gorgeous...everything I have ordered FITS PERFECTLY...my fiance has told me how sexy I look in the outfits I have purchased, as well as receiving many other compliments on the quality of your clothing lines from friends and family! I am so happy I have found you...and I will continue to purchase from you all! Thank you so very much!
September 17, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Priska,
Thank you for your review!
We're delighted to hear about your positive experience! We'd be thrilled and eagerly look forward to having you shop with us again. If there's anything specific you're looking for next time, feel free to let us know. Thank you for being a valued customer!
Sexiest bodysuits
Sexiest bodysuits, my boyfriend loved them on me so much ;) Easy to get into and I always get so many compliments.
July 11, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Leah G,
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
Great Products!
I bought a couple of shirts from here, and I’ve gotta say it’s super high quality material and it fits very well. I bought these shirts maybe 2-3 years ago and they still fit me perfectly, I am super content!
September 14, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Batu,
Thank you for your review!
We’re glad you’re loving your IAMNOTBASIC pieces. We look forward to having you shop with us again!
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Best Bodysuit Brand
I can't get enough of this bodysuit brand! Their collection offers a diverse range of styles and outstanding quality. The bodysuits are not only flattering but also so comfortable to wear. I appreciate the fast shipping and excellent customer service, which makes shopping with them even more enjoyable.
August 3, 2023
Unprompted review
Reply from IAMNOTBASIC
Thanks a lot for your words, Olivia.
The quality is unfortunately very poor
The quality is unfortunately very poor. The strap of the dress I bought came off before I get to wear the dress out for the first time. The material is really cheap, I didn't return them because I like the cutting but if i had know the apparel could spoil so quickly, I would have return the item.
February 8, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello belloprue,
Thank you for your review.
We deeply apologize for your experience with the faulty item, and we're truly sorry for any inconvenience it may have caused. We made every effort to address your concern promptly, issuing a refund even though it was challenging due to the order's age of 7 months. Your feedback is highly valued as we continuously strive to enhance our product quality and services.
Thank you for bringing this to our attention, and please feel free to reach out if you have any further concerns or questions. Your satisfaction is important to us.
Disgusting fit cheaply done will never…
Disgusting fit cheaply done will never purchase from company too pricey and negligent to refund when you happily pay and go out of your way to get it shipped back to the company since they don’t pay for returns🙄 be careful buying from i am not basic
July 16, 2023
Reply from IAMNOTBASIC
Hello Jessica,
Thank you for leaving the review.
We sincerely apologize that you were not satisfied with the quality of your purchase. Our aim is to provide the best products possible, and we take your feedback seriously. We understand your frustration regarding the refund delay, and we acknowledge that our small team can sometimes impact our response times. Please know that we are continuously working to improve our processes to ensure a better experience for our valued customers. Your feedback is crucial in this journey, and we appreciate your patience and understanding.
If you have any further concerns or need assistance, please don't hesitate to contact us.
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