I have been trying to get in touch with customer support regarding a return, and I've only received radio silence. I keep getting automated email responses, but a real person has yet to contact me,... See more
Company replied
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Bought a little haul of on sale items and they didn't qualify for a return- however the IAMNOTBASIC team went above and beyond to rectify an issue with four out of the six items I ordered. Alina patie... See more
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My parcel was lost in the post and they quickly resolved the issue for me, responding promptly and giving me a refund and next day shipping on my new order. Super happy with the customer service. Mate... See more
Company replied
The order was delivered very quickly. The product I ordered corresponded 100% to the photo, good quality, refined details. Unfortunately, it did not fit my figure - with large cutouts at the front, I... See more
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Company details
Written by the company
Iamnotbasic designs for you, aiming to inspire with each piece.
Contact info
United States
- info@iamnotbasic.com
- iamnotbasic.com
3.6
Average
61 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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No acknowledgment about defect
EDIT: I got an email recently and the only resolution was giving me 10% discount. That is some bs! I did not include that I also inquired that a return label be sent so I can return the defective item back and get a full refund. As it turns out, getting it fixed would not be worth paying for so my only conclusion is to request a full refund once the return label is issued. Again, this clothing is defective. I have pictures to provide if need be.
I emailed the seller letting them know that the product I got had a defect, the straps were not sewn or put together like they were supposed to. Now I’ll have to get it cut and resewn.
June 3, 2023
Reply from IAMNOTBASIC
Hello Crystal, Thank you for leaving the review. We sincerely apologize for the miscommunication regarding your recent experience. While we're glad the situation has been successfully solved via email, we understand that not receiving timely information about the refund was frustrating. We're committed to improving our communication processes to ensure this doesn't happen again in the future. Your satisfaction is important to us, and we appreciate your patience and understanding. If you have any further concerns or questions, please don't hesitate to reach out. Thank you for bringing this to our attention.
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Still did not receive correct item
Still did not receive correct item. Customer support was there but for some reason I got the same shirt I did NOT order instead of a bodysuit.
June 5, 2023
Reply from IAMNOTBASIC
Hello Mina, Thank you for your review. We're truly sorry for the frustration and inconvenience you've experienced in receiving the wrong item twice. This is certainly not the standard of service we aim to provide. As this issue is already three months old, it should have been resolved by now. If, for any reason, it hasn't been addressed to your satisfaction, please reach out to our support team via email so that we can promptly assist you and ensure your concerns are properly resolved. Your feedback is invaluable in helping us improve our processes, and we appreciate your patience and understanding.
good quality, not washable
good quality, good design and shipping wasn’t too long, only bad part is that you have to be a stinky rat because if u wash them they lose color after the first wash.
July 2, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Richard, Thank you for your the review. We're truly sorry to hear about the color loss in your clothing after the first wash. While our care tags specify delicate washing instructions, we understand that situations can vary. However, without more specific details or your order information, it's challenging for us to provide a tailored solution. We kindly ask you to reach out to our support team via email (help@iamnotbasic.com) so they can investigate the issue further and assist you in the best possible way. Your satisfaction is important to us, and we appreciate your understanding.
Amazing Customer Service
I recieved an item that was not in ideal condition but the company worked really fast and proficiently to make things right. I higly recommend purchasing from here!
June 16, 2023
Unprompted review
Reply from IAMNOTBASIC
Hello Emilie, Thank you for taking time to leave a review. We are delighted to hear that we could make you happy! Your satisfaction is our top priority, and we're thrilled that our customer service met your expectations. If you need any assistance in the future, please feel free to reach out. Thank you for your kind words!
Very unique clothing and extremely high…
Very unique clothing and extremely high quality. Fast shipping
May 9, 2023
Reply from IAMNOTBASIC
Hello Mira, Thank you for taking time to leave a review. We're thrilled to hear that you're pleased with both the quality of our products and our delivery services. Your satisfaction is our goal, and we're here to ensure you have a great experience every time you shop with us. Thank you for your kind words and for choosing us!
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Ordered never arrived & still being charged for it
I ordered the Infinity bodysuit which I was really really expecting for a bday trip. I even checked the estimated arrival date to be sure & it was supposed to get to my home 3 weeks before my vacation so it was more than enough time.
Well, It’s been a month from the date it was supposed to arrive and still NOTHING; oh! And I’m still paying the installments which makes me even more upset every time I see the new charges on my debit card, I already came back from my trip & STILL NO BODYSUIT!
March 20, 2023
Reply from IAMNOTBASIC
Hello Maritza, Thank you for your review. As we are aware that your situation has been resolved, we want to extend our heartfelt apologies for any inconvenience you experienced along the way. Your feedback is essential in helping us improve our shipping and customer services, and we genuinely appreciate you taking the time to share your experience. If you ever have further concerns or need assistance in the future, please don't hesitate to reach out. Your satisfaction remains our priority. Thank you for your understanding and for being a valued customer.
Great quality and sturdy stretch fabric…
Great quality and sturdy stretch fabric and quick shipping.
March 11, 2023
Reply from IAMNOTBASIC
Hi;
Great to hear that our brand met your expectations.
The product is quality
The product is quality. Unfortunately, my partner didnt like the outfit I bought for her. The customer service was helpful in this process. Thank You.
January 20, 2023
Reply from IAMNOTBASIC
Hello Nicholas, Thank you for your review. We're genuinely sorry to hear that your partner didn't resonate with our designs. Everyone's tastes vary, and we understand that. However, we're pleased we could swiftly assist in resolving the situation. If you have any further concerns, please don't hesitate to let us know, as your satisfaction remains our priority.
One of the bodysuits arrived worn with…
One of the bodysuits arrived worn with stains and blonde hairs on it. They also fit weird. I’m not sure I would shop here again.
January 13, 2023
Reply from IAMNOTBASIC
Hello Miss Ashley,
Thank you for your review.
We're genuinely sorry to hear about your disappointment with the fit and quality of our item. Your feedback is incredibly valuable to us as we continuously work on enhancing the quality of our products. We appreciate you bringing this to our attention, and we're committed to making sure your next experience with us is a better one. If there's anything else you'd like to share or discuss, please feel free to reach out. Thank you for your understanding.
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LOVE!
Shipping was very fast and the item I ordered is gorgeous- flattering and great quality.
October 3, 2022
Reply from IAMNOTBASIC
Hello Chasity, Thank you for taking the time to leave a review. We're delighted to hear that you're enjoying our designs! Thank you for your support and for being a part of our community!
Reply from IAMNOTBASIC
Hi Karen;
Thanks for your kind words.
Runs very small/return cost as much as item
Item did not fit and runs extremely small. Went to return the item, was never sent a return label. The return ended up costing equal to the item…
September 6, 2022
Reply from IAMNOTBASIC
Hello Holly, Thank you for your review. We genuinely apologize that our products didn't fit your expectations, and we're also sorry to hear that the return costs were a concern for you. It's mentioned in our return policy that return charges, including shipping labels, are not covered by us. However, if you require assistance with sizing or have any concerns, please don't hesitate to reach out to our customer support team. They are here to help ensure your experience with us is as positive as possible. Thank you for your feedback, and we appreciate your understanding.
Cute bodysuits 😍
I bought a pair of bodysuits and they are awesome! They look super nice. The shipment took time but it’s alright, nothing out of what’s expected.
May 29, 2022
Unprompted review
Reply from IAMNOTBASIC
Hello Cristina, Thank you for taking time to leave a review. We're delighted to hear that you're enjoying our designs!Thank you for your support and for being a part of our community!
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Best basic clothes ever
I already bought clothes from this shop several times.
I really like the quality! These clothes make me look gorgeous!
May 21, 2022
Unprompted review
Great selection
Great selection, fast delivery and quality products. Will order again and again!
May 16, 2022
Unprompted review
I always shop from this store and I…
I always shop from this store and I love it!!
The quality is so good and high class. Thanks for keeping up your great work all the time.
May 15, 2022
Unprompted review
Absolutely love the brand!
Absolutely love the brand! Lots of designs to choose from. I already made my 3rd order from them, cause the quality is amazing! And the customer service is on point👌🏽 Definitely recommend!
May 15, 2022
Unprompted review
Reply from IAMNOTBASIC
Hello Alina, Thank you for taking time to leave a review. We're absolutely thrilled to hear that you're enjoying our designs and that you had a positive experience with our customer service. Your satisfaction means the world to us! Thank you for your kind words and for being a valued customer!
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