Immigration Advice Service Reviews 

4,652
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and supportive approach, making complex processes much easier to navigate. The service provided is frequently highlighted as excellent, with many appreciating the detailed advice and clear guidance received throughout their applications. Reviewers often mention feeling well-supported and relieved, noting that the team's expertise and dedication led to successful outcomes. However, some customers were dissatisfied with the pricing, finding the consultations expensive and feeling they did not receive adequate value for money. Additionally, a few people experienced slow response times and poor communication, with some reporting unanswered emails and a lack of follow-up on promised information. There were also instances where reviewers felt the advice provided was generic or that caseworkers lacked sufficient knowledge.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and supportive... See more

Service

Customers consistently note positive experiences with service, praising the great service and excellent team,... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the professional, dedicated, and... See more

Response time

Consumers find response times to be ambiguous, with many praising quick and reassuring replies from staff,... See more

Price

Clients share negative opinions on price, with many reviewers feeling that the service is a waste of money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 5 out of 5 stars

I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.1

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(4,652)

110 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sincere Appreciation for Your Support and Service

Dear Team,

I would like to express my most sincere gratitude and complete satisfaction with the support and services provided by Immigration Advice Service Ltd.

I am truly thankful for the professional, dedicated, and supportive approach you have all shown in helping resolve the issue I was facing. Your guidance made a difficult situation much more manageable for me.

My special thanks go to Sarah Dodd (Enquiries Team), Elena Ampova (Immigration Caseworker), and Eyram Osei-Agyemang (Immigration Casework Supervisor) for your kind cooperation, responsiveness, and genuine care throughout the process. Working with all three of you has been a very positive experience.

I deeply appreciate your efforts and support.

Kind regards,Hujjat

May 6, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Hujjat,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and with all our advisors. We will be sure to pass on this lovely feed back to them.

Kind regards,
Nabeeha

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Rated 1 out of 5 stars

I have no idea why this has 5 star

I have no idea why this has 5 star!
When I called them I discussed my case exactly and they assured me that they can help me! They took £150 and I was booked for a consultation!
When consultation starts, they said they can’t help me with my issue! They could just advise on my visa situation going forward! It felt that I was fooled.

May 1, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Paria,

We are an Immigration law firm, we are not an employment law firm therefor, we were unable to assist with matters relating to your employment ending.

We did however inform you of your rights based on the Immigration aspect of things which is extremely important advice to be given as this prevents you from A) Risking remaining in the UK Illegally and B) gives you a clear pathway on what the steps are that you should be taking to prevent point A happening.

Should you need anything further from IAS in relation to the Immigration aspect, please let us know.

Thank you

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

helpful, knowledgeable and friendly

IAS supported my wife and I through the full spouse visa process. They were helpful, knowledgeable and friendly throughout, which made the application much less stressful.

April 1, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Gibsona,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist. All the best with your wife's future immigration journey!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

IAS genuinely cares and gets the job done!

I've worked with IAS many times over the years for advice and immigration education. Then, working with Jonathan Brown to obtain my actual visa was a godsend. He's incredibly well-informed, with the proper support from the team he works with at IAS. Jonathan thoroughly ensured things were done properly the whole way through. And it paid off! Thank you!

February 27, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Adam,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Jonathan was able to assist. We will be sure to pass on this lovely feedback to him.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

IAS Review (Repeat Client)

I have used IAS twice now, for my initial visa and my renewal and they have honestly been so amazing to work with. The process for applying for visas is so confusing, but working with IAS made everything so much easier. For both instances, they have always been prompt and answered every question that I had. They were also very transparent in every step, providing drafts of applications or fee changes that come up.

The staff and attorneys are extremely helpful and I always feel confident that the work they done is thorough and correct.

I also appreciate how up to date IAS are when it has come to changes in the immigration rules. They have offered seminars and helpful information as soon as the rules are updated or changed.

I will definitely be using IAS again for my future renewals and I always mention the brilliant work of the company and the staff when I share my experiences with people.

I would also highly recommend IAS for those who are about to start their visa journey. It is an incredibly stressful process but knowing that there are people in this company that want to help you, makes it so much easier.

May 1, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Alex,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist.

Kind regards,
Nabeeha

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Rated 5 out of 5 stars

Outstanding Professionalism and Exceptional Support Throughout Our Visa Journey

I cannot recommend Mrs Alev highly enough. She handled all of my wife’s visa applications from start to finish with outstanding professionalism, care, and dedication. Throughout the whole process, she was always supportive, clear, and incredibly knowledgeable, which made what could have been a very stressful experience feel much easier.

She was always available to answer our questions, kept us updated at every stage, and made sure every detail was handled properly. Her hard work, honesty, and commitment gave us great confidence and peace of mind.

Thanks to her expertise and guidance, everything went smoothly, and we are truly grateful for all her help. Mrs Alev is not only an excellent lawyer but also a genuinely kind and trustworthy person. I would highly recommend her to anyone needing immigration or visa support.

January 5, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Hicham,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Alev was able to assist you. We will be sure to pass on this lovely feed back to her.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Excellent service

IAS assisted us with a spousal visa renewal as well as my ILR application - in this case we dealt with Harindar and she was invaluable in helping us through the process and keeping us updated. IAS made the whole experience seamless and they were a great help in what is a very stressful process to go through. We will be forever grateful to them and would always HIGHLY recommend their services.

June 16, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Silke,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Harinder was able to assist.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

I highly recommend IAS

I highly recommend IAS. Both of our applications were successfully approved thanks to Reina Pathan’s knowledge and support. The process is clear and easy to follow.

While phone contact isn’t always immediate due to high demand, and you’ve got to understand they do deal with an high volume of applications. Email responses have been prompt and reliable. Reina has always replied the same day. So please don’t let this put you off!

A great overall experience—I will definitely continue to use IAS. Mollie Wilson has also been very supportive, checking in and assisting with any queries. Thanks guys!

January 22, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Dan,

Thank you so much for leaving a review. We are really pleased to hear that you had a great experience with IAS and that your case worker Reina was able to assist. We will be sure to pass on this lovely feed back to her.

Kind regards,
Nabeeha

Rated 1 out of 5 stars

-5 stars

All these 5 star reviews have to be fake! My experience with this company was absolutely shocking! Passed from pillar to post. Can absolutely never get to speak to your supposed "case worker" I can't urge you enough to go to different company.

April 13, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Chris,

Sorry to see the 1* review, I can assure you, Trust Pilot don't allow fake reviews.

I have asked for further info so that I can locate your account and look into this for you.

I hope to hear from you soon so we can get this dealt with in a timely manner.

Updated response 24/04/26 - As you have failed to provide any further identifying details we are unable to access your file to look into the issues you outlined in your review, therefor I am unable to be satisfied this is a genuine review of an IAS experience.

Kaine
Immigration Advice Service

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Rated 5 out of 5 stars

Excellent support and successful outcome

I had a very positive experience with Immigration Advice Service. I would especially like to thank Mr. Ahmed Ceesayfor his outstanding support throughout my case.
He was always professional, patient, and very helpful. He explained everything clearly and guided me step by step, which made the whole process much less stressful.
Thanks to his knowledge and dedication, I successfully received my residency. I truly appreciate his hard work and support.
I highly recommend Immigration Advice Service and Mr. Ahmed Ceesay to anyone who needs reliable and professional immigration help.

March 30, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Hedayat,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that Ahmed was able to assist. We will be sure to pass on this lovely feedback to him.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

GREAT EXPERIENCE!

From Day 1 the team was awesome and easy to work with!!! They were there every step of the way, even with the massive time difference they were great! There were followup meetings and the staff really took the time to help!! I would highly recommend them and if I ever need assistance I'll be using them again!!! My agent was absolutely amazing and knew he stuff!!! I'm very grateful!

August 1, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Ben,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS.

Kind regards,
Nabeeha

Rated 1 out of 5 stars

Got the worst of the worst immigration…

Got the worst of the worst immigration lawyer!! It’s like she didn’t even understand the immigration rules! Always late,takes forever to respond to emails,very bad service I don’t recommend!!!

March 16, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Bertha,

IAS are unable to change the Home Office decisions, unfortunately, your application was refused as the UKVI overlooked some documents - IAS are not liable for this.

Your caseworker has contacted the UKVI, however has not yet had a response, again something outside of our control.

Your caseworker has a lot of years experience in UK Immigration law and fully understands the rules, however as noted earlier in the response, we are unable to control the outcomes from the UKVI.

We advised you to appeal, you have stated you do not want to do this.

We hope that you manage to resolve your Immigration matter

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Professional

Professional, clear, calm guidance throughout the process.
We can't fault our advisor Harinder Sond.
Highly recommend this service.

March 12, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear George,

Thank you so much for leaving a review. I am glad to hear that you had a positive experience with IAS, and that Harinder was able to assist.

Kind regards,
Nabeeha

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Rated 5 out of 5 stars

Client Experience

Before I was recommended to IAS, I had a lot of problems with immigration lawyers. Some of the problems were (i) lawyers receiving communication from the Home Office and failing to contact me, (ii) once you have assigned them to do the work, they will keep on charging until you end up paying thousands of pounds without receiving proper service. On three occasions, I have used IAS, and I have found them to be very professional and reliable. Once you assign them a matter, you can rest assured that they will work on it. Once they tell you a fee for an assigned matter, that is the fee you pay. They do not try to take advantage of their clients. The only thing that needs improvement, according to me, is communication. You can pursue a caseworker and fail to get back timely feedback. This can sometimes cause anxiety among clients. Apart from the small negative bits, IAS will do the work wholeheartedly.

March 11, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Stephen,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS and that your case worker was able to assist. Thank you for being honest about the communication, we will bear this in mind for the future!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

I’m very happy with the service…

I’m very happy with the service provided by IAS. I’ve been a client from the beginning—starting with my Spouse Visa and continuing all the way through to ILR. Throughout the process, Saimah Razzaq and Naz Jiva were incredibly helpful and efficient in coordinating all the requirements. They followed my requested timeline, gave clear instructions, and maintained excellent communication. I truly appreciate all the support I’ve received and will continue using their services through to my citizenship.

March 11, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Ria,

Thank you so much for leaving a review. We are so pleased to hear that you had a great experience with IAS. We will be sure to pass your lovely feedback onto Saimah and Naz.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

They are fantastic!

I would have no hesitation in recommending ias, especially Tomas Perez who has been incredibly helpful throughout the whole process and is always one step ahead! ias were recommended to me by a friend and I in turn am already recommending them to a friend. Tomas has been fantastic and I am deeply grateful to him for all his hard work and support throughout this (sometimes tricky) journey. Muchísimas gracias

March 6, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you for such a wonderful review for Tomas, we are pleased that you had a great service.

We look forwards to assisting your friend on their journey too

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Jonathan was very helpful

Jonathan was very helpful. Staff were happy with the support and outcome of their visa application.

February 16, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you Marnie, we appreciate the wonderful feedback for Jonathan and are pleased you received the right outcome.

Best Wishes
Kaine
IAS

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Rated 5 out of 5 stars

I work in another firm and work with…

I work in another firm and work with IAS time to time and I work closely with Gabriela who is a part of the IAS team, and I can confirm that she is a delight to work with! She is very friendly and professional and keeps her clients very happy!

March 3, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thank you Emily, it's great to see a review for Gabriela showcasing how great she is, we are lucky to work with her :)

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Excellent service!

March 3, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Andrea,

We are happy that you had an excellent service from our team

Best Wishes
Kaine
IAS

Rated 5 out of 5 stars

Grateful and thankful

We are truly grateful for the great assistance and service of Jonathan Brown for the process of our documents from start to finish...by his detailed and clear instructions and guidance we are able to finish and settle all needed in my application for my visa...we are looking forward to.work with him again in the future...me and my husband are truly thankful...

February 27, 2026
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Christina

thank you for such a wonderful review for Jonathan, we are pleased you are happy and I am sure that Jonathan will be delighted to be working with you again in the future too.

Best Wishes
Kaine
IAS

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