Immigration Advice Service Reviews 

4,662
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 121 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and deep knowledge, which simplifies complex processes. Many people highlight the excellent service and support, often leading to successful outcomes and a significantly less stressful experience. However, some customers noted issues with communication and response times, citing delays in replies or unanswered emails. A few others felt the advice lacked depth or was not tailored, and some experienced caseworkers being late or unresponsive. Additionally, some reviewers found consultation costs high relative to the value received.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism, reliability, and... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and responsiveness of... See more

Response time

Reviewers mention ambiguous feedback about response times, with many customers experiencing significant... See more

Price

People report ambiguous experiences with price, with many customers expressing dissatisfaction, citing high... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had an overall good experience with IAS who assisted us in getting a residence permit in Spain for my wife. They provided a good plan from the start which was executed until the end. Along the way... See more

Company replied

Rated 4 out of 5 stars

IAS has always achieved what they set out to do, in our case this has been to get ILR for my wife. I think our case was probably one of the most straight forward, but it was done without too much fu... See more

Company replied

Rated 5 out of 5 stars

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very... See more

Company replied

Rated 5 out of 5 stars

I can't thank Deepak Braich enough! I came to the IAS for help with my partner visa, and what could have been a really stressful process turned out to be so much easier with his help. He was alw... See more

Company replied


Company details

  1. Immigration Attorney
  2. Law Firm
  3. Public Defender's Office

Information provided by various external sources

IAS are specialist immigration solicitors with offices around the UK, from London to Manchester. Get in touch today to find out how our lawyers can help you


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(4,662)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I would highly recommend IAS

IAS is a wonderful company who dealt with my spouse visa in the correct manor ensuring an easy process and kept me upto date with the process at every stage of my application a big thanks to my case worker Naz Jiva

December 15, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Steven,

Thank you so much for leaving a review. We are so pleased to hear that you had a positive experience with IAS and that your case worker Naz was able to assist. We will pass on this lovely feedback to her. Good luck with your future immigration journey!

Kind regards
Nabeeha

Advertisement
Rated 1 out of 5 stars

Extremely Poor Responsiveness and Lack of Meaningful Advice

My experience with the Immigration Advice Service was deeply disappointing. After an initial consultation, I provided a detailed list of follow-up questions that were essential for our corporate governance process and immigration planning. Despite clearly stating that we were willing to pay for written advisory work, my emails went unanswered for more than two weeks.

No fee quote, no guidance, and no acknowledgement of the substance of the questions were provided. A response only arrived after escalating the issue to a supervisor, and even then it did not address any of the queries raised. The written “advice letter” we received was mostly generic guidance, poorly written, and not tailored to our situation.

This level of service falls far below what is expected for matters as serious and time-sensitive as UK immigration strategy. As a result, we have decided to seek representation elsewhere.

I cannot recommend IAS based on this experience.

December 11, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Damon,

Thanks for taking the time to leave us a review, I am sad to see it is only a 1*.

You contacted IAS after you had a refusal for an application submitted which was not done by the IAS but yourself.

We gave you advice and discussed the merits of your case, along with a review of your refusal documents and we looked into why you received the refusal which was for many different reasons.

I have read the advice letter that we sent, obviously due to GDPR I can not get into specifics online, but I can confirm that the advice is not generic or "poorly written" and is very well tailored to your individual circumstances.

We wish you the best with your Immigration matter

Thank you

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

A big big thank you to Harpreet Kaur

A big big thank you to Harpreet Kaur. Harpreet helped every step of the way with my wife's Indefinite Leave To Remain application making it far less stressful than it would otherwise have been. Many Thanks

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Harpreet Kaur

Working with Harpreet Kaur from Immigration Advice Service on my Skilled Worker Visa application was an outstanding experience. She was supportive, knowledgeable, and incredibly patient from start to finish. No matter how many questions I asked, she always took the time to explain everything clearly and guide me through each step, which made the whole process so much less stressful.

Thanks to her professionalism and attention to detail, my application was approved, and I’m truly grateful for all the hard work she put in. I would gladly recommend Harpreet to anyone needing immigration advice...she really knows her stuff and genuinely cares about her clients.

Thank you so much, Harpreet

December 5, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Ugo,

Thank you so much for leaving a review.
We are so pleased that you had a great experience with IAS and that your case worker Harpreet was able to assist.
We will pass on this lovely feedback to her. Thank you once again!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

ILR application review

Our caseworker, Naz, was very professional and helpful. She made it very clear what we needed to do when in order to submit our application, answered all our queries in a helpful and timely manner, and made it easy for us to submit a successful application.

December 4, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Katie,

Thank you so much for leaving a review.
We are so pleased to hear that you had a great experience with IAS and that your case worker Naz was able to assist you. We will be sure to pass on this lovely feed back to her. Thank you!

Kind regards,
Nabeeha

Advertisement
Rated 5 out of 5 stars

Helpful Niv

Niv is so helpful and a brilliant caseworker, she had just taken over the case, we have been concerned as social workers that caseworkers keep changing and she reassured us and carried about work very efficiently. She kept us updated and final it has felt like we have progress. We had no previous caseworkers and it was a stress situation for us as social workers. She has put out mind at ease and she gets things done. Thank you Niv

December 2, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Lisa,

Thank you so much for leaving a review.
We are so pleased to hear that you had a great experience with IAS and that your caseworker Nivethika was able to assist you. We will be sure to pass on this lovely feedback to her. Thank you once again.

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Quick spousal visa application

We worked with Naz Jiva for spousal visa application. She was highly knowledgeable and responsive. After we submitted our visa application, we received a positive decision very quickly in 27 days after biometrics. Thanks also to IASUK for all of the help.

December 2, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Nurshinta,

Thank you so much for leaving a review!
I am so pleased to hear that you had a great experience with IAS and that your caseworker Naz was able to assist you. We will pass this lovely feedback on to her. Thank you!

Kind regards,
Nabeeha

Rated 5 out of 5 stars

Saima is so helpful

This is the second time I've used IAS and for this round, Saima was assigned to my case for ILR application and was nothing but professional, friendly, hopeful and helpful. We are really looking forward to working with her to complete this process.

December 1, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Eily,

Thank you so much for leaving a review!
We are so pleased to hear that you had a great experience with IAS once again and that your case worker Saima was able to assist you. We will pass this lovely feedback on to her. Good luck with your future immigration journey!

Kind regards,
Nabeeha

Rated 1 out of 5 stars

Scammers

Scammers. A woman called Sarah Dodd sends out bulk emails as follows:

“Good morning,
I hope that you are well.
I am reaching out to you as within the last 3 months, you have contacted IAS regarding an Immigration matter and as of yet you haven’t moved forward with any of our services.”

No, I have never contacted them! And I don’t need any help with immigration 😂
SCAMMERS | SCAMMERS | SCAMMERS

November 26, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hey there,

I can't find an account under the name "Londoner" so I can't verify who you are

Would you like to provide me your email address to customerservice@iasservices.org.uk

I will then reply to you and inform you how we got your contact details.

We don't just imagine clients and make them up, so if we have your details, it's because you have contacted us regarding an Immigration matter, or someone has done this using your details.

But let me assure you, we are not scammers, a scammer is defined very differently to us - we did not ask you for money etc, a scammer would, unless they were a terrible scammer of course.

But if you can fire me an email over and put the subject as "Trust Pilot" then ill know its you and I can reach out to you and give you more clarity.

Thank you

Kaine
IAS

Advertisement
Rated 5 out of 5 stars

Harpreet Kaur was so helpful

Harpreet Kaur was so helpful, he made my immigration status seamlessly easy and was helpful all the time,Great service and Excellent Customer service. Thank you for your wonderful work.

November 20, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Saidat,

Thank you so much for leaving a review!
We are so pleased to hear you had a great experience with IAS and that your case worker Harpreet was able to assist you.
We will be sure to pass on this message to her. Thank you!

Kind regards,
Nabeeha

Rated 1 out of 5 stars

Ask about the costs first!!!

Before using Immigration Advice Service, be sure to ask about the costs. They charged us several thousand euros on every call, always assuring us that no further payments would be necessary. The service likely costs €15,000, and that's without any guarantee of success. Their business practices are unethical, and the people they speak to are deceptively trained.

November 19, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Martina,

I cannot locate a file for you, so I can not verify you as a genuine client.

I can also verify that IAS do not charge "several thousand euros" on every call, our fees are set and transparent from the start and we do not charge by the hour, or by the call, never have been, never will be.

You state, "the service likely cost 15,000 euros", I am confident that if this was a genuine experience, someone would know if they were spending that amount of money or not as it isn't small change, and they would not "likely" assume that to be the case, which leaves me to the conclusion, that this isn't a genuine review of our services based on the above facts.

I have asked Trust pilot to request further information from you to verify the validity of this 1* review.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Very prompt and responsive service

Very prompt and responsive service. Was a pleasure working with Harpreet throughout.

October 1, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Charles for such a great review, we are pleased you were happy with the services you received.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

The process was very smooth and precise...

The process was very smooth and precise throughout and Naz Jiva was very attentive to ensuring we had everything correct so that we did not have any hold ups. We did not have any issues that came up from the home office and I got my spousal visa and will be in the UK in a matter of weeks.
The only portion of the process that was at all stressful was the waiting period after the biometrics appointment! It took almost all of the 12 weeks to the day, but I believe it may have been that it was at the same time of the year when a lot of students were applying. IAS does not control that, but if I was going to do anything different, I would have gone for the priority service. Maybe I should have thought about the time of year it was being submitted?
Other than that I can't complain and can't thank IAS and Naz enough for all the help.

November 14, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Gary for such a great review for Naz,

We are pleased that we were able to get everything sorted for you

Best Wishes

Kaine
Immigration Advice Service

Advertisement
Rated 1 out of 5 stars

Waste of time and money!

The kindest way I can describe them is pontless.
The immigration law adviser was negative from the start (not to mention that she was 10 minutes late).
She didin't have any solutions, just problems everywhere...

I got much more and better information after 10 min on google and on gov.uk!

Save yourself a few £ on pointless consultation.

The only thing they can give you is high blood pressure!

November 14, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Radoslav,

I am sorry to see your 1* review - I have spoken with the advisor who conducted your session, she has explained that there were storms causing her some tech issues and she explained this to you, although we aim to attend appointments on time, sometimes things outside of our control do happen and we look to rectify them asap.

In regards to your options, unfortunately, IAS do not make the rules. We provide relevant and factual advice based on the UK Home Office rules for Immigration and whilst we aim to explore all relevant options, sometimes as cases such as yours, especially with their being sensitive and complex matters, IAS are unable to provide solutions in all instances and sometimes as you mentioned "Problems everywhere" that is how Immigration is and it is our duty to make you aware of any potential issues whilst navigating any potential solutions.

That being said, I would like to offer to you in the future, when things are more clear for you, a further free advice session.

We would like to thank you for choosing to use IAS, we hope that everything is ok with your Mum and we would like to take this opportunity to wish you all the very best.

Kind Regards

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

I am very grateful for Miriam Ballard

I am very grateful for Miriam Ballard. She is the best lawyer I have come across. She worked hard at my appeal and today I was successful. I would recommend her to everyone.
I am so happy for all her help. She tried very hard and the results were good.

November 13, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Thanks Jumue,

What a lovely review for Miriam, we are pleased that your appeal was successful and you got the desired outcome.

Best Wishes

Kaine
Immigration Advice Service

Rated 5 out of 5 stars

Every time I needed assistance

Every time I needed assistance, I received exceptional help and support. My lawyer was truly amazing.

October 1, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Poliana,

We are thrilled to read that you are happy with our services.

If you need any assistance in future, you know where we are :)

Best Wishes

Kaine
Immigration Advice Service

Rated 1 out of 5 stars

No feedback from Lawyer after having paid for advice appointment

I had a paid Consultancy / Immigration Advice appointment with IAS on 19 September 2025 and more specifically with Tom Egan after an initial call with Lindsay Alexander. Prior to the appointment I furnished IAS with the substance of the appointment. I was promised a letter by Tom Egan during the appointment of a letter of our discussion. No letter was received despite of me having contacted IAS a week ago.

September 19, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Keith,

Really sorry to read that you were dis satisfied with the services which lead to you leaving a 1* review.

I understand that Tom has sent the letter out and he has also tried to reach you via email to understand if there is any further support you need but he hasn't heard back from you, so we will consider this resolved as the services have been concluded in full.

If you need any further assistance, you can reach out to Tom directly.

Best Wishes

Kaine
Immigration Advice Service

Advertisement
Rated 4 out of 5 stars

Brilliant IAS lawyer

Naz Jiva provided exceptional support with the Document Checking Service, efficiently reviewing our documents in a short timeframe. This allowed us to proceed with our visa application well before the deadline.

Thank you Naz

October 20, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Dennis,

Thank you so much for leaving a review!
I am pleased to hear that you had a great experience with IAS and that Naz was able to assist you. I will be sure to pass your feedback onto them. We wish you all the best in your future immigration journey!

Kind regards
Nabeeha

Rated 5 out of 5 stars

IAS is reliable and trustworthy

IAS is reliable and trustworthy. Harpreet Kaur helped me move through the work visa process and was a reliable helper the entire time

October 15, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Dear Dan,

Thank you for leaving a review! I am pleased to hear that you have had a great experience with IAS and that Harpreet was able to assist you. I will be sure to pass your feedback onto her.
We wish you all the best in your future immigration journey!

Kind regards
Nabeeha

Rated 4 out of 5 stars

Visa Success

Visa Success
The immigration process is quite robust and the first time we were not successful in our application. Harpreet Kaur was our immigration caseworker from IAS, and provided us with a thorough review of all documentation, to help ensure our second application was successful. She provided suggestions along the way to ensure the application was robust, and respectful when decisions were made that did not adhere to her recommendations. Responses to our queries generally quite quick and always within the timelines outlined in the contract. If you are undertaking a first visa application, we would highly recommend obtaining support. While it is not cheap, it is certainly much more cost effective than having to apply a second time!

June 13, 2025
Unprompted review
Immigration Advice Service logo

Reply from Immigration Advice Service

Hi Heather,

Thank you for taking time to leave us such a wonderful review for Harpreet.

We are delighted that you are happy with our services, please let us know in the future if there is anything else we can assist with.

Best Wishes
Kaine

Immigration Advice Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look