1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
Company replied
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small am... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The Exchange rate was fair and the…
The Exchange rate was fair and the transfer was in the 24 hrs as expected, Transfer expense were also on the expectation
September 17, 2025
Reply from iBanFirst
Hi Witchayada,
Thank you for your feedback! We're glad to hear that everything went as expected, from the exchange rate to the transfer time and costs.
If you ever need assistance or have any questions, our team is always here to help.
Best regards,
Team iBanFirst
Extreme speed in program
Extreme speed in program. Very fast to do everything. Simple!
September 15, 2025
Reply from iBanFirst
Hi Imre,
Thank you so much for your kind words! We're thrilled to hear that you find the program fast and simple to use. If you ever need any help or have suggestions, feel free to reach out!
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you for your kind review!
We're glad to hear that you find our service easy to use and fast, and that our support team was able to assist you quickly and kindly. If you ever need anything else, we're here for you!
Team iBanFirst
Perfect support 👍
August 28, 2025
Reply from iBanFirst
Thank you so much for your feedback!
We're delighted to hear that you found our support perfect — it's exactly what we aim for! If you ever need anything else, we're just a message away. 👍
Team iBanFirst
Reply from iBanFirst
Hello Jagieet
Thank you so much for your positive feedback! We’re delighted to hear that our banking solution meets your expectations. The entire iBanFirst team remains at your disposal to support you with your daily operations.
Team iBanFirst
Reply from iBanFirst
Hi Balazs,
Thank you so much for your feedback! We’re thrilled to hear that your experience with iBanFirst was great and easy. 😊 Your satisfaction is our top priority, and your kind words motivate us to keep improving our services.
We look forward to supporting you again soon!
Team iBanFirst
The guys are always there to answer any…
The guys are always there to answer any question I deal with Alex and have never been let down, good rates and a speedy service allround
August 13, 2025
Reply from iBanFirst
Hi Gary,
Thank you for your kind words! We’re delighted to hear that Alex and the team have always been there to support you, and that you’re satisfied with both our rates and the speed of our service. Your trust means a lot to us and we look forward to continuing to assist you.
Best regards,
Team iBanFirst
I love this service
I love this service, the pricing level, and the site design. I can only recommend it to everyone!
August 4, 2025
Reply from iBanFirst
Thank you so much for your kind words!
We're thrilled to hear that you love our service, pricing, and site design. Your recommendation means a lot to us and motivates our team to keep delivering the best experience possible. If you ever have any suggestions or questions, we're always here to help!
Team iBanFirst
Reliable and Professional Partner for International Payments
We’ve had an excellent experience with Ibanfirst. The platform is reliable, user-friendly, and transparent, making international payments smooth and efficient.
July 30, 2025
Reply from iBanFirst
Dear Lavinia,
Thank you for your great feedback!
We’re thrilled to hear that your experience with iBanFirst has been so positive. Knowing that you find the platform reliable, user-friendly, and transparent reassures us that we're delivering real value where it matters most.
We look forward to continuing our partnership and supporting your international payments with the same level of efficiency and care.
Warm regards,
Team iBanFirst
Surprisingly impressed
Surprisingly impressed, I had low expectations (apologies) but very very easy to use and obviously secure. Banks could learn from this firm.
July 30, 2025
Reply from iBanFirst
Dear Gary,
Thank you for your honest and positive feedback!
We’re truly glad to have exceeded your expectations — no apologies needed. It’s great to hear that you found the platform easy to use and secure.
Your kind words mean a lot to us, and we’ll keep working to stay a step ahead of the traditional banks.
Should you ever have questions or suggestions, we’re just a message away!
Best regards,
Team iBanFirst
Account opening process was fluent
Account opening process was fluent, as well as setting up the access to iBanFirst platform. Managers we worked and are working with provide great support and assistance.
July 28, 2025
Reply from iBanFirst
Thank you very much for your positive feedback!
We're delighted to hear that the account opening process and access to the iBanFirst platform went smoothly. It's also great to know that our managers have been able to provide the support and assistance you needed. We truly appreciate your trust and look forward to continuing our collaboration!
Team iBanFirst
only positive experience
Very intuitive. Easy to use. Pleasant interface. I get only positive experience with this platform.
July 17, 2025
Reply from iBanFirst
Dear Elene,
We truly appreciate your kind feedback!
It’s great to know that the platform’s usability and interface contribute to a positive experience for you. Should you have any further thoughts, needs, or suggestions, please don’t hesitate to share them — we’re always eager to improve.
Best regards,
Team iBanFirst
System so easy to use
System so easy to use, daily updates, exchange rates v competitive and fees low. Was given "turnaround the app which meant no problems using it.
Very, very pleased to have an account with them.
July 15, 2025
Reply from iBanFirst
Thank you so much for your kind words! 🌟
We're thrilled to hear that you find the system easy to use and that you're enjoying the daily updates, competitive exchange rates, and low fees. It's great to know the app has made your experience smooth and hassle-free.
We're very, very pleased to have you with us too! 🙌
If you ever need anything, we're just a message away.
Team iBanFirst
Excellent Customer support from Donald…
Excellent Customer support from Donald and Joshua
June 30, 2025
Reply from iBanFirst
Hello Kevin,
Thank you so much for your kind words! We're thrilled to hear that Donald and Joshua provided you with excellent support. We'll make sure to pass your appreciation on to them. If there's anything else you need, we're always here to help!
Best regards,
Team iBanFirst
This was the first transfer via…
This was the first transfer via IbanFirst. We still learning the process, but the experience is good.
June 25, 2025
Reply from iBanFirst
Hello Gabor,
Thank you for your feedback! We're happy to hear your first experience with iBanFirst was a good one. As you continue to learn the process, feel free to reach out anytime – we're here to support you every step of the way.
Best regards,
Team iBanFirst
Once you get used to the platform
Once you get used to the platform, IBAN first is great!
It's easy to use. They guys in customer support are very helpful.
June 24, 2025
Reply from iBanFirst
Hello Benjamin,
Thank you for the great feedback! We're glad to hear that the platform is working well for you and that our support team has been helpful. If you ever have questions or need assistance, we're always happy to help!
Best regards,
Team iBanFirst
Reply from iBanFirst
Hello Mary,
Thank you so much for your kind words! We're thrilled to hear you had a professional and prompt experience with us. Your recommendation means a lot! If there's ever anything else we can help with, we're just a message away.
Best regards,
Team iBanFirst
We just started to use the services
We just started to use the services, and I don't really have an opinion yet. That is why I gave a middle rating.
June 23, 2025
Reply from iBanFirst
Thank you for taking the time to leave a review, even at this early stage! We completely understand that it can take time to form a full opinion, and we appreciate your honesty in sharing your initial experience.
If there’s anything we can do to support you or improve your experience as you continue using our services, please don’t hesitate to reach out. We’re here to help and look forward to earning a 5-star rating from you in the future!
Warm regards,
Team iBanFirst
Overall Good Experience
The online platform is good, fast and easy to use. I get very good service from my account manager.
June 11, 2025
Reply from iBanFirst
Hello!
Thank you so much for your kind feedback!
We're glad to hear that you're enjoying the online platform and that you've had a positive experience with your account manager. We truly appreciate your trust in us and look forward to continuing to support you.
If there’s ever anything more we can do for you, just let us know!
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you so much for your kind words! 😊 We're thrilled to hear that you find our platform very good and easy to use. Your feedback motivates us to keep improving and delivering the best experience possible.
If you ever have suggestions or need assistance, we're always here to help!
Team iBanFirst
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