1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
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I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
Company replied
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
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I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small am... See more
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Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from iBanFirst
Dear Sven,
welcome on board! We're happy to have you with us and that your first experience has been so positive! Looking forward to continue our business relationship!
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you so much for your kind words!
We're thrilled to hear that you found our service fast, reliable, and convenient. Providing quick responses, strong support, and competitive rates is exactly what we strive for. We truly appreciate your feedback and look forward to serving you again!
Team iBanFirst
iBanFirst first use
I have started using iBanFirst a few weeks ago to handle currency exchange for our company. If it comes to money everyone has initial doubts regarding new providers so i have moved around small amounts of money to check if everything goes smoothly. The experience was outstandingly positive. Transfers and exchanges were carried out with lightning speed even internationally. The online banking surface is easy to use and very consumer firendly by design.
We are confidently using iBanFirst as our main way to recieve payments and exchange currency now.
May 26, 2025
Reply from iBanFirst
Thank you for your thoughtful and detailed feedback!
We're delighted to hear that your first experience with iBanFirst has been so positive. We completely understand the initial caution when dealing with financial services, and we're glad we could earn your trust through smooth and fast transactions. It's great to know that our platform's ease of use and design have made a strong impression.
We're honored to be your chosen partner for receiving payments and handling currency exchange, and we look forward to continuing to support your business with the same level of excellence.
Team iBanFirst
The helpful and professional attitude…
The helpful and professional attitude of their new sales representative (Anna Kopcsándy) made my experience great, she guided me through the account opening process in a matter of seconds and in the simplest and most transparent way possible, and she has been following up on how I am doing with the iBanFirst interface and whether I need any help. Her attitude is professional to the extreme.
March 20, 2025
Reply from iBanFirst
Thank you so much for your kind words! 🌟
We’re thrilled to hear that your experience with iBanFirst has been so positive, and that Anna Kopcsándy was able to support you with such professionalism and clarity. We’re proud to have her on our team, and it’s great to know she made the account opening process smooth and transparent for you.
Please don’t hesitate to reach out if you need any further assistance—we’re always here to help.
Team iBanFirst
Excellent
Excellent on-boarding process, Tom was first class and a credit to your team. Our first transaction was super easy and efficient
May 16, 2025
Reply from iBanFirst
Hello Alan,
Thank you so much for your great feedback! We're delighted to hear that your onboarding experience was smooth and that your first transaction went seamlessly.
Tom will be thrilled to know his support made a difference — we’ll be sure to pass along your kind words.
Team iBanFirst
Reply from iBanFirst
Hello Darius,
Thank you so much for your kind feedback!
We're glad to hear you’re enjoying the interface and found our support team helpful. Feel free to reach out anytime if you need further assistance.
Team iBanFirst
Reply from iBanFirst
Hello Eric,
Thank you for your feedback!
We’re glad our customer service could assist you. Your satisfaction is our priority, so feel free to reach out anytime!
Team iBanFirst
Super helpful customer service
Carina, always on hand to help with any queries. Super helpful and professional, nothing is too much for her.
April 14, 2025
Reply from iBanFirst
Dear Susan,
Thank you so much for your kind words! We’ll be sure to pass your wonderful feedback along to Carina. Providing excellent customer service is one of our top priorities, and we’re truly glad to hear that you feel well taken care of. Looking forward to continue our great business relationship!
Best regards,
Team iBanFirst
Fast response and good support
April 15, 2025
Reply from iBanFirst
Hello Loana,
Thank you so much for your positive feedback! We're glad you appreciated our fast response and support. Feel free to reach out if you have any other questions or needs.
Team iBanFirst
Reply from iBanFirst
Thank you so much for your kind words! We're thrilled to hear that you consistently receive excellent service from us. Your satisfaction is our top priority, and we look forward to continuing to support you. If you ever need anything, please don't hesitate to reach out.
Team iBanFirst
Reply from iBanFirst
Hello David
Thank you for your feedback! We’re glad to hear that you find our service efficient, friendly, and competitive — it’s exactly what we aim for.
Don’t hesitate to reach out if there’s anything we can assist you with.
Best regards,
Team iBanFirst
Reply from iBanFirst
Hello Robert,
Thank you so much for your feedback!
We're glad to hear that you find the platform easy to use and the transfers fast.That's exactly what we aim for – providing a simple, fast, and efficient service. Looking forward to seeing you again on iBanFirst!
Team iBanFirst
I felt valued as a Customer.
March 24, 2025
Reply from iBanFirst
Thank you so much for your kind words! We're thrilled to hear that you felt valued as a customer. Our team works hard to ensure every customer has a positive experience, and it's wonderful to know that our efforts made a difference for you. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again!
Team iBanFirst
The support is great
The support is great, the user interface is easy to use and the costs are very low.
March 17, 2025
Reply from iBanFirst
Thank you so much for your positive feedback! 🌟 We're thrilled to hear that you find our support team helpful and our user interface easy to navigate. Keeping costs low while providing excellent service is a top priority for us, so it's wonderful to know we're meeting your expectations. If you have any further suggestions or need assistance, feel free to reach out. We're here to help!
Team iBanFirst
Excellent Support from Tom Staton
I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's perseverance and help I may have looked for alternate methods to transfer payments overseas. Thanks Tom.
March 13, 2025
Reply from iBanFirst
Thank you for sharing your experience with us. We're sorry to hear that you initially found the IBAN Platform challenging to use. However, we're delighted to know that Tom Staton provided you with the excellent support you needed. Tom's dedication to guiding you through the platform and correcting data entry errors is truly commendable. We're glad he could assist you and prevent the need to seek alternative methods for transferring payments overseas. Your feedback is invaluable, and we'll continue to strive for improvements. Thanks again for your kind words!
Team iBanFirst
Reply from iBanFirst
Thank you for your positive feedback! We're delighted to hear that our staff at Euro Exchange were kind, helpful, and worked well during your visit. We strive to provide excellent service and it's great to know we met your expectations. We look forward to serving you again!
Team iBanFirst
Efficient and very competitive
Efficient, quick and personable assistance. Excellent rates. The role of the individual account manager is a key and rare asset.
February 18, 2025
Reply from iBanFirst
Thank you for your positive feedback!
We're thrilled to hear that you appreciate our efficiency, competitive rates, and the personalized support from your dedicated account manager. At iBanFirst, we take pride in offering a premium and tailored experience to our clients. We look forward to continuing to support you!
Team iBanFirst
Really helpful people
Really helpful people, who clearly know what they are talking about. I've been made to feel like a valued client, which is very comforting.
February 13, 2025
Reply from iBanFirst
Thank you so much for your kind words! We're thrilled to hear that you felt valued and well-supported by our team. Our goal is always to provide knowledgeable and comforting service to our clients, and it's wonderful to know we achieved that with you. We appreciate your feedback and look forward to continuing to assist you!
Team iBanFirst
Supplier Payments
Quick, efficient service. Supplier payments being made at a lower cost versus the mainstream bank & exchange rates as good, if not better, than alternative providers.
February 6, 2025
Reply from iBanFirst
Hello Kieran
Thank you for your positive review! We're thrilled to hear that you're enjoying our quick and efficient service, as well as the cost savings on supplier payments. It's great to know that our exchange rates are meeting your expectations. We look forward to continuing to serve you!
Team iBanFirst
Really nice team and very helpful with…
Really nice team and very helpful with any question I had. Ibanfirst is top notch in terms of fx transfers and speed of transaction at low fees.
February 4, 2025
Reply from iBanFirst
Hello Kubilay,
thank you for your kind feedback! We're happy to hear that you're satisfied with us and our team! Feel free to reach out to us at anytime, we're always happy to help and assist.
Best regards,
Team iBanFirst
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