Redemption processing times and srill waiting for over a week. The day after submitting the redemption, they sent a message to everyone saying they will be closing in the first week of October... See more
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Have two redemptions pending one I made for 500 on 9/18 and the other 1600 on 9/23. Still pending 10days later and the other 4 days both haven’t even been processed. Have no way to reach a... See more
I requested a redemption of $550 the last week of August, and although it took a little extra time, (probably because it was my first redemption), I did receive the payout within a week. Not long to... See more
Only putting 3 stars due to the fact that I’ve once had a redemption here and it was processed within 30 minutes, no issues but now they are going on almost a week with no redemption received by me an... See more
Company details
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iCasino, a new standard in entertainment. Experience the best social casino in the US now and enjoy gaming like never before. Enjoy fan-favorite slots from our huge selection of thrilling games, spin through the latest releases, and explore exclusive games you won't want to miss! Special bonuses & promotions, tournaments and out-of-this-world support team are waiting just for you. Signup now and get one step closer to life-changing jackpots!
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United States
- icasino.com
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They don't ever add new games
They don't ever add new games. In fact they haven't added a single game in several months now. Also, they claim to have a great VIP system but there is absolutely NO VIP system anywhere to be found on the website, and when asked, support doesn't respond.
The most annoying thing is the daily login streak simply just doesn't actually award that days bonus "box" more than half the time. There are 4 or 5 extra boxes over a months time you get for daily login, and when you reach about 3 to 4 of the 5 total, it shows the reward, and has an animation of the currency being added to your balance, but doesn't actually add it. I and hundreds of others have messaged them about this, and they simply gas light you saying that you DID receive it even though you most definitely DID NOT. Strange and wildly obvious way to lose player faith if you ask me... especially to then lie and emotionally abuse your customers when they call you out for it. I have over 50 screen recordings (mostly my own and then many from others sent to me as well) of the whole process of logging in to claim it, showing everything I just described, and then proving it didn't actually give the reward. I've sent these to them but they just continue to gaslight you despite the indisputable proof anyways. Bad start and even worse overall look and show of bad faith for this new website. Especially when it's sister website, CrownCoins is so much better in all ways. Even they are going down hill with their overtly obvious, algorithm based wins though... Can't call it "random" or "RNG" when it's all an algorithm, now can you guys...
It sucks
It sucks. Several times I've waited a day and was supposed to get a tier like dollar when you reach level 5 or 8 or something. It shows the money go up, the green sc coins, and it's not in the balance. Has happened several times. They have literally like ten slots. And there's a reason they only use Ruby games cause they have the absolute worst return to player, on other platforms as well. I've deposited in the past but I recommend not messing with this one
4 days of holing onto my redemptions…
4 days of holing onto my redemptions with continual conflicting information about timelines. First one went through in 30 minutes - they trick you
Read terms and conditions BEFORE you…
Read terms and conditions BEFORE you start to play. LIttle to no mention about redemption processing, and the only method allowed is by Skrill. They're notorious for freezing funds and closing accounts.
iCasino has the fastest payout I’ve…
iCasino has the fastest payout I’ve ever experienced. They have all of the best games and they have excellent customer service. If you’re not signed up with iCasino then you’re most definitely missing out!
There's nothing wrong with this site…
There's nothing wrong with this site other than not having a massive selection of games. The games provided are top games though. It's simple, fast and almost instant redemptions. I suggest giving it a shot.
Worst casino
Worst casino. Never expect to win and do NOT invest a single penny into
Great site great games just been…
Great site great games just been waiting on my redemption for some days and I can’t contact support but overall a very good site to play !!
Not horrible !!!
Been waiting on my redemption which isn’t really even a lot but now I can’t even talk to support and I’m definitely not happy , I can say all the other reviews are correct about it , we will see what happens but I just hope I don’t have to report this casino!!
update !! So I take back my horrible comment and also there is a way to connect with support and I received my payout so really not that bad !! Ty icasino , I hope you are satisfactory in my future !!!
Somewhat shady
I will come back to edit this if they make this right and I receive my winnings.
If I try to redeem more than $50 at a time it will just stay in pending limbo, I have been able to get some of my winnings doing this but now every redemption fails.
I’ve sent them an email, and message via instagram with no response, I call their number and it just rings. Their “support chat” is no help and can’t actually speak to anyone.
Others have resorted to contacting the FTC and other agencies so that may be my next step if they don’t respond and give my all my winnings.
It shows Sunflower Technology Inc as the company in the US but after some research it seems that they are based out of Israel or somewhere like that.
Waste of time
Unsure if it is ligit I have to verify phone number and it never sends the code I tried too many attempts I'm done with it
Edited review
Edit: got approved right after this review and it went to skrill instantly. May update once redemption is approved. I've been playing on here for a few months. Been putting money in here and there. Finally hit enough to redeem on Wednesday and it's Saturday. Still not approved. Never had a site take this long to approve a skrill redemption. Everyone I asked said it was almost instant but it's definitely not.
Hope I'm wrong
Update: unfortunately all the reviews seem to be true. First redmeption was fine. My second redemption has been waiting on approval for a week and there is no way to contact support. Their support section says "ask us a question" and proceeds ro give you a list of 5 pre asked and pre answered questions. No live support, no email. No phone.
First social casino ive actually hit a grand jackpot at. Hit it with the free 50 cents they gave me that day. Verification was smooth and easy. Hit a bump in the redemption process but support quickly got it taken care of and I received my winnings in 24 hours. Daily sc bonus amounts are above average but not available everyday.
Crown coins sister site a scam?…
First off I thought this was gonna be legit like crown coins but this redemption I'm waiting on seems like I'm never going to get it. I have redeemed multiple times with no issues customer service gives the same old copy and paste answer then closes chat and won't let me respond and you can't talk to support when you choose the redemption category I had tosay it was a verification issue to even get someone it's sketchy they never have an issue with taking money.
It seems like once a site gets big and a good rep they open a sister site that is just a cash grab to gain back losses. Crown coins has new games all the time promo deals they run that site well now when you look at icasino it's never updated no new games no promos nothing it's just a shell.
The first time I played won $100
The first time I played won $100. It was in my Skrill Account within 30 minutes. I’ve been playing regularly since. About 5 days ago I won $9k played down to7k. I reached out to my vip host at crown coins casino and they made it faster. The redemption says in progress. Nothing yet. It’s been almost a week. SMH. This is probably the last time I’ll play on this site
terrible RTP spun 200 spins and hit…
terrible RTP spun 200 spins and hit nothing. Avoid this website :)
I have been playing for about 3-4…
I have been playing for about 3-4 months. The first few redemptions were good. I played with no worries since they were a sister company to Crowns Coins. I have a redemption that is taking longer than usual to process. This is not good, but I am waiting to give them the opportunity to approve and deposit. What bothers me most about some of the online casinos is they have no problem taking our money, but there always seems to be a problem paying. I will update when they deposit my money.
First redemption was sent in 30…
First redemption was sent in 30 minutes, which made me think future redemptions of small amounts might be quick too. Unfortunately that’s not the case. They intentionally send the first redemption quickly to make players think that will be the norm going forward - then they unnecessarily delay future redemptions in the hopes that you’ll cancel while you’re waiting.
I hope this doesn’t happen to me
Well after reading some of the reviews I REALLY hope I don’t run into the same issues. I too have won a few times. $250 about a month ago and was paid out within an hour. $50 the other day and got it in 30 minutes. So since they payout so quickly I decided to put some more money into it and try to win some more. This time I won $1200 and it’s been 2 days and it’s still not processed. I really like this site. I hope they fix this issue and it’s not some bs site. I don’t believe it is because they are with Crown Coins which is a legit site that also pays out quick. My review would be at a 5 star if I got my winnings at the same rate of speed every time.
Good but not great. Above average.
Withdrawal to Skrill was extremely fast (fastest I’ve ever seen from one of these non-crypto sites) nearly instant under an hour.
Games are decent but nothing amazing could use some more variety and providers. I never needed support but I do dislike that there is no online support as most other sites do have this option.
Deposit bonuses are pretty bad compared to others. Admittedly the withdrawals being so good does largely make up for this, but if you specifically want deposit bonuses after the first one this is not the place.
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