“Really pleased with the service from ICE Communications. Ryan H took the time to understand the issues we were having with EE, particularly the poor coverage in our office, and put together a sol... See more
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Sharmaine was lovely to talk to. Being new in this company, means I don't know much about the phone system, Sharmaine was kind, patient and clear in her explanations and instructions, which I great... See more
Company replied
Vince was extremely patient and helpful in resolving the setup issues on my devices. He took the time to answer all my questions clearly and made the whole process much easier. Excellent customer serv... See more
Company replied
Vince has been fantastic! His attention to detail, the speed that he helps us to operate our system and make any alterations if needed is a credit to ICE and the work ethic if Vince.
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Company details
Written by the company
When leaving your review, please provide us with your name and the company you are associated with. We truly believe that the most important foundations of a business are its staff and key players. We have a team of experts that have, and continue to assist many hundreds of satisfied SME’s across the UK with first rate business communications. Our local reach is expanding all the time, with continued growth across the UK. We now have offices in the following locations - Crewe (Head Office) - Manchester - Chester - Birmingham
Contact info
Crewe House, CW2 7BX, Crewe, United Kingdom
- 03332025000
- support@ice-comms.co.uk
- ice-comms.co.uk
4.4
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have just transferred all my work…
I have just transferred all my work mobiles to Ice Comms, they were brilliant, so helpful when my last supplier who were a large mobile provider were useless. Every time I was struggling with my old supplier they were always at the end of an email and got back to me straight away, special thanks to Paul Jackson who has been amazing, many thanks.
October 29, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to share your experience.
We're delighted to hear that your move to Ice Comms went so smoothly and that our team was able to provide the support you needed during what sounds like a frustrating time with your previous provider.
It's especially wonderful to hear your praise for Paul.
We'll be sure to pass on your kind words.
Thank you for choosing Ice Comms. We appreciate your trust in us and look forward to continuing to support your business in the future.
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Vincent was very clear and accurate…
Vincent was very clear and accurate with his directions. He helped get my problem resolved efficiently.
October 28, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback.
We're delighted to hear that Vincent was clear, accurate, and able to guide you through the issue effectively.
Providing efficient and helpful support is what we strive for, and it's great to know Vincent helped get your problem resolved quickly. We'll be sure to pass on your kind words to him.
Reply from ICE Comms
Thank you for your fantastic feedback!
We're delighted to hear that Julian made such a positive impression.
I'll be sure to pass your kind words on to him. We really appreciate you taking the time to share your experience and thank you for choosing us.
Efficient and Friendly
Had a great experience with Vince who set me up on a new app. He was friendly and efficient and the matter was dealt with quickly.
October 27, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave your review. We're delighted to hear that Vince provided a friendly and efficient service while helping you get set up on the new app. It's great to know your request was resolved quickly and smoothly. We'll be sure to pass your kind comments on to Vince. Thank you for choosing ICE Comms.
Sign in issue resolved
I asked for Brett who was on a call at the time and I was told he would call me back asap. Which he did and he was able to resolve my issue very quickly. Thank you.
October 27, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback. We're pleased to hear that Brett called you back promptly as promised and was able to resolve your issue quickly. Providing reliable and responsive support is something we take great pride in, and we're glad Brett delivered that experience. We'll make sure your comments are shared with him.
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Brett was very helpful and solved my…
Brett was very helpful and solved my issue in minutes
October 27, 2026
Unprompted review
Reply from ICE Comms
Thank you for your review. We're delighted to hear that Brett was able to assist you and resolve your issue within minutes. Providing fast and effective support is our goal, and it's great to know Brett was able to help. We appreciate your feedback and your support.
Feedback Regarding the Upgrade from Horizon to Webex
Feedback Regarding the Upgrade from Horizon to Webex
The upgrade from Horizon to Webex was initially presented to us as a straightforward process that would not require any hardware changes. However, as the upgrade progressed, we were informed that the older Polycom phones would need replacing, and subsequently that all phones would need to be upgraded to the Cisco system.
This was a significant change from our original understanding and created considerable logistical challenges, as our business operates across two sites in Kent and Devon. Transporting the replacement phones from Kent to Devon was not going to be straightforward, meaning the Devon site had to roll back to the old system.
This has resulted in further operational difficulties, particularly with extensions and call forwarding between the two sites, which are no longer functioning as they did previously.
The timing of the upgrade has also been particularly challenging, as it took place during the busy Halloween half-term period. Had we been made aware of the full extent of the upgrade requirements, including the need to replace all handsets and the potential disruption to our communications, we would have planned the migration for a quieter period to minimise the impact on our business.
We would, however, like to acknowledge the positive aspects of the process. The upgrade was provided free of charge, and the replacement devices were supplied at no additional cost. Although the phones initially arrived without power supplies, these were sent out promptly when requested, again at no extra cost. We appreciate this flexibility and the willingness to provide the necessary equipment without additional charges.
We would also like to highlight that the support technician was incredibly helpful when we encountered problems. Her support and assistance were greatly appreciated during what has been a challenging transition.
Overall, while we appreciate the cost-free upgrade, the provision of the replacement equipment and the support we have received, we are disappointed that the complexity and hardware requirements of the upgrade were not communicated clearly from the outset. More accurate information and better forward planning would have enabled us to prepare appropriately, coordinate the changes across both sites, and avoid much of the disruption we have experienced.
October 29, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to provide such detailed feedback regarding your recent upgrade from Horizon to Webex.
We're pleased to hear that Sharmaine was able to provide valuable support throughout the transition and that you were satisfied with the provision of replacement equipment and power supplies at no additional cost. We'll be sure to pass your kind comments on to her.
We are, however, sorry to learn that the hardware requirements and complexity of the migration were not communicated as clearly as they should have been from the outset. We understand how challenging this would have been, particularly when coordinating changes across multiple sites and during such a busy period for your business. We appreciate your comments regarding the impact this had on your planning and day-to-day operations.
Your feedback is extremely valuable and has been shared with the relevant teams to help ensure that future upgrade projects are communicated more clearly, allowing customers to prepare effectively and minimise disruption wherever possible.
Thank you again for your honest feedback and for working with us throughout the upgrade process. We appreciate your patience and the opportunity to support your business.
Vince helped me get the app working…
Vince helped me get the app working again and explained that the connection problem was likely due to my device. His advice was practical and genuine. He also recommended an equipment for me to use that could help improve the experience and connection.
October 22, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave your review. We're delighted to hear that Vince was able to get the app working again and provide practical advice to help improve your experience. Taking the time to explain the likely cause of the issue and recommend suitable equipment is exactly the level of support we strive to deliver. We'll be sure to pass your kind comments on to Vince. Thank you for choosing ICE Comms.
Brett delivered a quick and supportive…
Brett delivered a quick and supportive resolution to connection issues today. Maintained communication updates throughout the day and resolved the issues found.
October 27, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic feedback. We're pleased to hear that Brett was able to quickly identify and resolve the connection issues while keeping you updated throughout the process. Clear communication and responsive support are incredibly important to us, so it's great to know Brett delivered a positive experience. We'll make sure your comments are shared with him. Thank you for choosing ICE Comms.
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great switch over
October 20, 2026
Unprompted review
Reply from ICE Comms
We're delighted to hear that your switch over went smoothly.
Making the transition as seamless and hassle-free as possible is always our goal, so it's great to know we delivered on that for you.
We appreciate you taking the time to share your experience.
Julian went the extra mile to sort out…
Julian went the extra mile to sort out a problem that is actually down to Vodafone. Very much appreciated. Excellent customer service
October 22, 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind feedback.
We're pleased to hear that our team was able to provide the support you needed and help resolve an issue that was outside of our direct control.
Going the extra mile for our customers is something we take pride in, so it's wonderful to know your experience reflected that.
We really appreciate your kind words and your recognition of the excellent service provided.
Sharmaine was great
Very happy with Sharmaine and the support. Helped setup the webex system smoothly and helped troubleshoot any issues we had smoothly and promptly.
October 27, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback.
We're delighted to hear that our sales, support, provisioning, and billing teams were able to make the process smooth and straightforward for you.
Providing professional, prompt, and helpful service is what we strive for, so it's great to know you had such a positive experience. We appreciate your kind words and look forward to supporting you in the future
This is my first experience of ICE…
This is my first experience of ICE Comms and I have to say I am very impressed. Paul and Rhodri were very helpful in finding me a suitable, cost effective contract and getting this set up.
Cherry has been a huge help in sorting the practicalities of the new SIM cards, switching providers and answering all my questions.
Megan has worked hard behind the scenes to sort out my access to the providers on-line portal.
Kenneth has helped me sort out the invoice.
All communications have been professional, thorough and extremely prompt, which has made my experience easy and enjoyable. This is definitely a great team.
October 26, 2026
Unprompted review
Reply from ICE Comms
Thank you for your fantastic feedback.
We're delighted to hear that your first experience with Ice Comms has been such a positive one.
It's great to know that our sales, provisioning, support, and billing teams were able to work together to find a suitable and cost-effective solution, assist with the transition to your new service, provide access to the required online platforms, and ensure everything was handled smoothly throughout the process.
We pride ourselves on delivering professional, thorough, and prompt communication, so it's especially rewarding to hear that this made your experience easy and enjoyable.
Thank you again for your kind words and for recognising the efforts of the wider team.
We look forward to continuing to support your business in the future.
Thanks for choosing Ice Comms.
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Great onboarding and support
Marcus W, Olivia F and Chris M have all been great with onboarding as well as offering continued support. Any issues that came up during the process was dealt with quickly and they were always available for any additional questions we had. The customer service so far has been outstanding.
October 13, 2026
Unprompted review
Reply from ICE Comms
We're delighted to hear that Marcus, Olivia and Chris provided such a positive onboarding experience and continued support throughout the process.
It's great to know that any issues were resolved quickly and that the team was readily available to answer your questions. We will be sure to share your kind words back to the team.
Thank you for taking the time to share your feedback. We truly appreciate your support and look forward to continuing to assist you in the future.
Gary was amazing throughout the…
Gary was amazing throughout the migration of transferring my new phone, he kept me up to date and dealt with it as a priority ensuring downtime was kept to a minimum. Thanks Gary😃
October 23, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave such a fantastic review. We're delighted to hear that Gary kept you informed throughout your number migration and worked hard to minimise any disruption to your service. We understand how important it is to keep downtime to a minimum, and it's great to know his communication and dedication made the process as smooth as possible. We'll be sure to pass on your kind words to Gary. Thank you for choosing ICE Comms.
Excellent customer service and very…
Excellent customer service and very patient. Worked to fixing the issue quickly
October 21, 2026
Unprompted review
Reply from ICE Comms
Thank you for your kind words.
We're delighted that our team was able to fix the issue quickly and provide the patient, professional support you needed.
Your feedback means a lot to us, and we look forward to helping you again in the future.
Thanks for choosing Ice Comms.
good
good, helpful communication with company to set up the service.
October 22, 2026
Unprompted review
Reply from ICE Comms
Thank you for your 5-star review.
We're delighted to hear that you found our communication helpful throughout the process.
We're pleased we were able to provide the support you needed and get everything arranged smoothly.
If you have any questions or need any further assistance in the future, please don't hesitate to get in touch. We're always happy to help.
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Denny was great to speak with
Denny was great to speak with, understood the query and made her effort to resolve the query. When it comes to Icecomm..... It's all in the Air!!!!!
October 21, 2026
Unprompted review
Reply from ICE Comms
Thank you for taking the time to leave us a review.
We're delighted to hear that Denny was great to speak with, took the time to understand your query, and made every effort to get it resolved for you.
We'll be sure to pass your kind comments on to Denny.
Thank you for choosing Ice Comms, and we're always here if you need any further support in the future.
Rae was very helpful talking us through…
Rae was very helpful talking us through the upgrade to new phones. She always phoned us back quickly when we requested assistance. Mobiles working well now.
October 20, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback.
We're delighted to hear that Rae was able to support you through the phone upgrade and provide prompt assistance whenever needed.
I'll be sure to pass your kind comments on to Rae, who will really appreciate them. Thank you for choosing us, and please don't hesitate to get in touch if you need any further help in the future.
Resolving a telephone problem
Vince was very helpful and attentive when I reported a fault with a delay when answering our business phones. He suggested different thing to check with the equipment we have as well as checking things at his end with the network, the problem was resolved. We are very grateful for his help and getting things back to normal.
October 20, 2026
Unprompted review
Reply from ICE Comms
Thank you for your wonderful feedback.
We're delighted to hear that Vince was able to identify and resolve the issue with your business phones. His attentiveness and thorough approach are a real credit to the team.
We'll be sure to pass on your kind words.
Thank you for choosing Ice Comms, and we're glad everything is back to normal.
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