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ICECARTEL.COM Reviews 

330
•
TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the jewelry's high quality, impressive shine, and substantial feel, often noting pieces look like photos and pass diamond testers. Many highlight exceptional, professional, and responsive customer service, alongside a smooth ordering process and prompt deliveries. However, some customers noted longer delivery times, with packages occasionally taking weeks or needing extra effort for pickup. A few also experienced unhelpful customer support, facing difficulties with order changes or conflicting information. Additionally, some mentioned product concerns like fading gold-plated items, discolored moissanites, or pieces differing from expectations in size or feel.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the great shine,... See more

Quality

People report positive experiences with quality, often praising the impressive craftsmanship, solid feel, and... See more

Customer service

Customers had positive experiences with customer service, often describing it as responsive, helpful, and... See more

Delivery service

Consumers generally report positive experiences with delivery service, often praising fast shipping times and... See more

Order

Reviewers mention positive feedback about the ordering process, often describing it as simple, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

REAL:Delivery took 28days, all items were in one jewelry box wrapped in bubble wrap together. The 2yellow chains were meh, BUT I was very satisfied with the 5-layer VVS ring, its gorgeous!! Looks jus... See more

Company replied

Rated 4 out of 5 stars

I am impressed with the quality, shine and weight of the necklace & bracelet I purchased , wish I had seen the bundle, deal . Nevertheless, the size wasn't as expected but I love my Jesus pendant. Ic... See more

Rated 5 out of 5 stars

Are you looking for a custom pendant or a high-quality moissanite chain ?, but aren't sure which jeweler to choose? IceCartel is the premier choice. Although I have not yet received my order, I am alr... See more

Rated 5 out of 5 stars

I searched at least 5 different jewelry store for moissanite and ice cartel has the best prices and review videos online.. you can see yourself that the diamonds dance in the light.. I purchased a moi... See more

Company replied

Company details

  1. #87 of 150 best companies in Jewelry Store

About ICECARTEL.COM

Written by the company

IceCartel is the #1 moissanite hip hop jewelry brand in the world, trusted by over 1 million customers worldwide.

Our story began over 30 years ago in the New York Diamond District. We still cut, shape, and polish every piece in-house to ensure the highest level of craftsmanship and quality control.

We specialize in high-quality moissanite jewelry, lab diamond jewelry, and hip hop chains, bracelets, and rings designed for maximum shine and durability.

Worn by A-list artists including Rick Ross, Fivio Foreign, Rubi Rose, Rich The Kid, Trippie Redd, Lil Mosey, BigXthaPlug, Smokepurpp, and NELK, IceCartel is a leading name in hip hop jewelry culture.

Crafted by expert jewelers in the USA, our pieces feature premium VVS moissanite stones and high-grade materials. Whether you're looking for a Moissanite Cuban chain, Diamond Tennis chain, or iced out bracelet, we deliver luxury quality without the traditional retail markup.

Shop IceCartel:
IceCartel Official Website
Moissanite Chains Collection
Cuban Link Chains
Tennis Chains

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(330)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

Customer service was very responsive to…

Customer service was very responsive to all of my inquiries before I purchased my 5mm Moissanite tennis chain and matching 5mm Moissanite tennis bracelet. I’ve received the chain which is amazing and am waiting for bracelet which I just ordered today!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, great customer support and by the looks of everything I’m confident I’m going to like what I get.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

First time buy

First time buy really liked the earrings great size and has a really good shine to them. Say them in an ad and knew I had to cop.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Just made my first purchase. Haven't received it yet but am looking forward to it. Everything points to this being a good purchase.

January 9, 2026
Unprompted review
Rated 5 out of 5 stars

Why I chose this brand over others

Out of all the brands I see, I’m confident to say this will be a good addition. It looks official and I read reviews prior from other customers. So I will wait until the piece arrives and from there I will know that no matter what it may be it was worth getting.

January 3, 2026
Unprompted review

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