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ICECARTEL.COM Reviews 

317
•
TrustScore 4.5 out of 5

4.4

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 281 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the jewelry often looks even better in person than in photos and passes diamond tester checks. Many appreciate the excellent customer service, highlighting their responsiveness and dedication to resolving issues and assisting with custom orders. The ordering process is generally smooth, and people are often impressed with the fast shipping and professional packaging, which adds to the luxury experience. However, some customers experienced issues with delivery, including long wait times and difficulties with signature requirements, leading to extra costs or unreceived orders. A few reviewers also mentioned that some items, particularly gold-plated chains, faded over time, and some received products that were smaller than expected or had minor flaws.

What people talk about most

Product

People report positive experiences with product quality, often praising the shine, craftsmanship, and overall... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent craftsmanship, shine, and... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, responsiveness,... See more

Order

Customers consistently note positive experiences with order, praising the ease of the online ordering process... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

REAL:Delivery took 28days, all items were in one jewelry box wrapped in bubble wrap together. The 2yellow chains were meh, BUT I was very satisfied with the 5-layer VVS ring, its gorgeous!! Looks jus... See more

Company replied

Rated 5 out of 5 stars

I searched at least 5 different jewelry store for moissanite and ice cartel has the best prices and review videos online.. you can see yourself that the diamonds dance in the light.. I purchased a moi... See more

Company replied

Rated 5 out of 5 stars

Are you looking for a custom pendant or a high-quality moissanite chain ?, but aren't sure which jeweler to choose? IceCartel is the premier choice. Although I have not yet received my order, I am alr... See more

Rated 5 out of 5 stars

I recently purchased a moissanite tennis chain and bracelet bundle from Icecartel. The pieces shine a lot in the light and definitely give a clean luxury look without spending real diamond money.... See more

Company replied

Company details

  1. #88 of 151 best companies in Jewelry Store

About ICECARTEL.COM

Written by the company

IceCartel is the #1 moissanite hip hop jewelry brand in the world, trusted by over 1 million customers worldwide.

Our story began over 30 years ago in the New York Diamond District. We still cut, shape, and polish every piece in-house to ensure the highest level of craftsmanship and quality control.

We specialize in high-quality moissanite jewelry, lab diamond jewelry, and hip hop chains, bracelets, and rings designed for maximum shine and durability.

Worn by A-list artists including Rick Ross, Fivio Foreign, Rubi Rose, Rich The Kid, Trippie Redd, Lil Mosey, BigXthaPlug, Smokepurpp, and NELK, IceCartel is a leading name in hip hop jewelry culture.

Crafted by expert jewelers in the USA, our pieces feature premium VVS moissanite stones and high-grade materials. Whether you're looking for a Moissanite Cuban chain, Diamond Tennis chain, or iced out bracelet, we deliver luxury quality without the traditional retail markup.

Shop IceCartel:
IceCartel Official Website
Moissanite Chains Collection
Cuban Link Chains
Tennis Chains

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 30% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.4

All reviews

(317)

282 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

fire

earrings feel really nice and quality

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

The Best

Are you looking for a custom pendant or a high-quality moissanite chain ?, but aren't sure which jeweler to choose? IceCartel is the premier choice. Although I have not yet received my order, I am already providing this feedback!The customer support deserves an 11/10 rating💯; they are truly dedicated to assisting you and understanding your specific requirements. The pricing is also excellent—fair rates for premium products, exactly as it should be. If you are considering a custom piece, do not hesitate !

February 9, 2026
Unprompted review
Rated 4 out of 5 stars

Customer service was very responsive to…

Customer service was very responsive to all of my inquiries before I purchased my 5mm Moissanite tennis chain and matching 5mm Moissanite tennis bracelet. I’ve received the chain which is amazing and am waiting for bracelet which I just ordered today!

January 29, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good, great customer support and by the looks of everything I’m confident I’m going to like what I get.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

First time buy

First time buy really liked the earrings great size and has a really good shine to them. Say them in an ad and knew I had to cop.

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Great Company

Just made my first purchase. Haven't received it yet but am looking forward to it. Everything points to this being a good purchase.

January 9, 2026
Unprompted review

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