Icekickz LTD Reviews 322

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

I recently purchased a tracksuit and jacket combo from here and I am absolutely in love with it! The design is unique and eye-catching, perfect for standing out or on a casual day out. The tracksuit... See more

Rated 5 out of 5 stars

Just received my Nike air max 95’s and they’re fire🔥 There are many goats in this world however the REAL TRUE GODFATHER GOAT is Icekickz Thanks IceKickz #GOAT🐐🐐🐐🐐🔥

Rated 5 out of 5 stars

I’ve ordered a jacket and sneakers and they both arrived in good time. They kept me updated on emails and they’ve been honest and authentic. Came in a clean box and presentable for gift and packaged p... See more

Rated 5 out of 5 stars

IceKickz are great! They were so responsive to my messages and questions and posted as soon as they were able. The tracksuit I ordered didn’t fit my boyfriend and they exchanged it for me for another... See more

Company details

  1. Streetwear Store

Written by the company

We are a personal shopping service provided by a couple who have years of experience in handling high end exclusive products. We started our services in June 2020. Providing authentic and exclusive sneakers and Streetwear. Our desire to offer a personal touch and the highest customer service has gained us 100’s of positive reviews on Trustpilot. Checkout our Instagram @ice.Kickz for further information and our clients reviews.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

322 reviews

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Rated 5 out of 5 stars

5 stars

Great with my order, was delayed in delivery but they reimbursed £15 back to me for the inconvenience.
Will definitely shop with IceKickz again

February 2, 2024
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Rated 5 out of 5 stars

Well I haven’t received my package yet…

The order is good

January 26, 2024
Icekickz LTD logo

Reply from Icekickz LTD

Hi Rasheed,

We have checked your tracking - Royal Mail reference RY443993004GB

Your order is with your local customs. If you have not received any contact from them which could be either via mail/email/text then we suggest you contact your local customs directly. Customs processing is not in our control and they could require a small fee which needs to be paid in order to release your package. We would be more than happy to assist with this enquiry therefore please get in contact with us on below email.

Info@icekickz.com

Kind regards
Tom
Icekickz Team

Rated 5 out of 5 stars

Still haven’t received my order

Amazing website with fast, great customer service. All items fully authentic with great prices will defo buy from here yet again.

January 28, 2024
Icekickz LTD logo

Reply from Icekickz LTD

Hi Josh,

Our team have emailed you regarding your order. Please check your emails. Just to explain some of our products are “Sourced on demand” therefore can take a few extra days to arrive. We can see you are a returning customer and our team have contacted you direct to explain the process and also gift you with a small complimentary discount.

Kind regards
Josh
Icekickz Team

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Rated 5 out of 5 stars

They were really helpful

They were really helpful. I was able to communicate with someone via instagram and they kept me updated throughout the whole process. I ordered a trapstar jacket and i told them that i needed it asap because i was travelling. They insured me that it will be with me quicker than expected and it came on time. It was my first time ordering and i was a-bit skeptical but everything went smoothly. Will be ordering from here again, great people!

January 9, 2024
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Rated 4 out of 5 stars

Two trapstar tracksuits

I ordered twoTrapstar tracksuits. One of them was perfect but the other one was wrong it was shorts instead of trousers. I emailed on Christmas Day and also got a reply which I wasn’t expecting. I spoke with an advisor called Ella who was very helpful and explained for me to send the item back via tracked postage and they would cover the costs. I sent the proof of postage and they sent the other tracksuit straight out. They refunded my postage costs and had my tracksuit before new year. A mistake which was rectified to the highest standard. Great customer service!

December 25, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

After coming across this website by chance a week before Christmas, they managed to source the two trapstar tracksuits quickly and I recieved them both before Christmas! The customer service was excellent & provided me with a valid reason to why 1 tracksuit came before the other, outstanding service and will definitely be purchasing again from them. Couldn't ask for better service especially just before Christmas. Happy customer

December 18, 2023
Unprompted review
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Rated 5 out of 5 stars

Amazing service was delivered very fast…

Amazing service was delivered very fast and they are very helpful with any questions I needed to ask through instagram dm’s .. definitely would recommend this company and will be buying from them again in future.

December 30, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

I am so happy with my order and the customer service was 10 out of 10. The company emailed me and advised me about the sizing and to double check the size I ordered before sending it out. Fast delivery also.

December 13, 2023
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Rated 5 out of 5 stars

Top seller

Top seller, my go to for trapstar items. Ordered 2 jackets and a tracksuit and all arrived in perfect condition and very quick delivery. Will definitely be back again and would highly recommend purchasing from✅

December 12, 2023
Unprompted review

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