Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Always my go to for heat/ice packs, has been for many years. Good quality, great range, reliable company, packed well, delivered fairly quickly. Never had issues. Would recommend.
Company replied
I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more
Company replied
Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more
Company replied
Company details
- Physiotherapy Equipment Supplier
- First Aid Station
- Massage Therapist
- Medical Supply Store
- Sports Massage Therapist
About Icepacks4less
Written by the company
IcePacks4Less
Written by the company
- UK's leading specialist in hot and cold therapy products.
- Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.
IcePacks4Less
FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.
Contact info
1st Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road, BH17 0LA, Poole, United Kingdom
- 0808 2810 238
- sales@icepacks4less.co.uk
- icepacks4less.co.uk
4.9
Excellent
443 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ease of ordering and delivered in good…
Ease of ordering and delivered in good time, very helpful if contacted and easy payment with PayPal.
August 20, 2024
Reply from Icepacks4less
That's what we love to hear! We appreciate your review and are delighted you had a positive experience with us!
Kind Regards,
IcePacks4Less Customer Service Team
Great Product
Great Product, been using the knee cuff systems for five years. Now I have a rotater cuff injury so thought why nit buy the shoulder cuff .really calms the inflammation down.
August 9, 2024
Reply from Icepacks4less
What excellent feedback! We are so glad that our products continue to assist with your injuries. Wishing you a speedy recovery and thank you for this review, Neil.
Kind Regards,
IcePacks4Less Customer Service Team
These are great ice-packs.
These are great ice-packs had 2 for a number of years and keep in freezer. Sadly someone came and bent them double and the gel balls came out.
I am delighted to find the same ones. Very comfortable and perfect for 20mins, which is the suggested time for hot or cold.
August 8, 2024
Reply from Icepacks4less
Wonderful news! Thank you for this review, Tina. We are thrilled to hear you love our products and hope we hope to continue serving you for many more years to come.
Kind Regards,
IcePacks4Less Customer Service Team
Good price and fast dispatch/delivery.
August 8, 2024
Reply from Icepacks4less
Wonderful to hear, Chris. Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Fantastic to hear, Holly. Thank you for taking the time to review us.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Wonderful to hear, Jil. Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
We love to hear this feedback. Neil. Thank you.
Kind Regards,
IcePacks4Less Customer Service Team
ice packs for my fitness classes
Bought the ice packs for my fitness classes as part of my first aid kit.
August 8, 2024
Reply from Icepacks4less
Wonderful to hear, Tracey. Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Fantastic to hear, Amanda. Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Great service from start to finish
Everything was very great from the selection of my order to the excellent delivery. No faults at all would thoroughly recommend this company.
June 12, 2024
Reply from Icepacks4less
Fantastic feedback! Thank you so much for this marvellous review, Martin. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Very good service
May 30, 2024
Reply from Icepacks4less
Awesome review! Thank you for this feedback. We hope to see you again soon!
Kind regards,
IcePacks4Less Customer Service Team
Great customer service
I had an issue with my next day delivery. Not icepaks fault but Barry did everything possible to resolve the issue ASAP.
May 31, 2024
Reply from Icepacks4less
This is what we love to hear! It's lovely to get great reviews about our customer service team. I'll pass your comments on to the team. Thank you for your feedback, Colin. We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Thank you for re-ordering, Howard. We really appreciate your order and review.
Kind regards,
IcePacks4Less Customer Service Team
Aircast Cryo Cooler
I bought an Aircast Cryo knee, ankle and cooler recently. Delivery was fast. Excellent product, works really well to reduce swelling for my knee (ACL damage). There was a problem with the ankle cuff which was immediately replaced - excellent service.
May 14, 2024
Reply from Icepacks4less
Fantastic news! We always aim to provide high-quality customer care. Thank you for this brilliant feedback, Guy! We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Fantastic to hear! Thank you for your review.
Kind Regards,
IcePacks4Less Customer Service Team
Knee Air cast and insulated cooler
I’m so glad I ordered the cooler and air cast for my knee so convenient and saves all the in and out freezer etc for cold compression. I did stupidly throw out the insulating disk thinking it was packaging and the only thing I would say they work out quite expensive to replace. I purchased 2 to have a spare which was £20 with postage. 😮. So expensive mistake. I’m getting other knee replaced in 6 months so it’s going to be well used. Online chat is quick and easy. Delivery is fast, next day. Overall excellent company to deal with highly recommended
May 7, 2024
Reply from Icepacks4less
Remarkable feedback! Thank you so much for this cracking review, Alison. We are so happy to hear that it is helping with your knee replacement and wish you all the best with the next replacement. Double whammy, WOW! We hope you recover quickly and look forward to hearing from you again.
Kind regards,
IcePacks4Less Customer Service Team
Fast delivery
Fast delivery, any problems they went above and beyonf to sort. Patients love the reusable ice packs
May 2, 2024
Reply from Icepacks4less
Wonderful news! We always aim to provide high-quality customer care. Thank you for this awesome feedback! We hope to see you again soon.
Kind regards,
IcePacks4Less Customer Service Team
Reply from Icepacks4less
Brilliant! We are very sorry to hear there was a delay with the courier. Thank you for this feedback, Caroline. We hope to see you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
Easy to order and arrived quickly
Easy to order and arrived quickly. The packaging was very good too! Would definitely order again from here.
April 15, 2024
Reply from Icepacks4less
This is just the kind of feedback we love to hear! A wonderful review! Thank you, Elizabeth. We hope to see you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
Fast delivery and quality product for…
Fast delivery and quality product for the price. The ice pack sleeve was missing, but quick message sent and the sleeve was sent to me!
April 8, 2024
Reply from Icepacks4less
Fantastic news! We are thrilled to hear that our customer care team was able to send out the sleeve quickly for you. Thank you for this feedback, Tracey. We hope to hear from you again soon.
Kind Regards,
IcePacks4Less Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.