Icepacks4less Reviews 

445
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are exceptionally well-designed, highly reliable, and provide truly effective relief for everyday pain and swelling. People also consistently appreciate the remarkably swift delivery service, great prices, and the very user-friendly website navigation. However, some customers also noted minor inconveniences during their shopping journey, such as occasionally receiving the wrong item or finding specific products that were not entirely suitable or sized too small. Despite these rare instances of friction, consumers remain extremely happy with the overall purchasing process, helpful customer support, and lasting product quality.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting long-lasting materials and helpful designs... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy and prompt... See more

Quality

Reviewers highlight positive aspects of quality, noting that items are well designed, long-lasting, and... See more

Service

People report positive experiences with service, highlighting a strong consensus around first class... See more

User experience

Users describe satisfaction with user experience, highlighting an easy website to navigate and fast delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived neatly on time and neatly packaged. Each ice pack packed separately with all the instructions on each package. Clear and precise directions for their usage. Easy to use and with safety in mind... See more

Company replied

Rated 5 out of 5 stars

Always my go to for heat/ice packs, has been for many years. Good quality, great range, reliable company, packed well, delivered fairly quickly. Never had issues. Would recommend.

Company replied

Rated 5 out of 5 stars

I have only recently found this Company, but I am so glad i have! The range they have is amazing, I am now using the cooling patch which comes in a pack of 4! They are brilliant and a reasonable price... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service during the purchase no issues Bought this product following knee replacement surgery the previous week on the recommendation of the hospital physio. Choose the elect... See more

Company replied


Company details

  1. Physiotherapy Equipment Supplier
  2. First Aid Station
  3. Massage Therapist
  4. Medical Supply Store
  5. Sports Massage Therapist

IcePacks4Less

Written by the company

UK's leading specialist in hot and cold therapy products.
Their extensive range provide a wide array of instant and reusable treatment solutions for bumps, bruises, strains and sprains as well as being useful in a number of other day to day applications.

IcePacks4Less

FREE Fast Delivery on orders over £65 made before 4.30pm.

FREE Fast Delivery on orders over £65 made before 4.30pm.
Orders received after 4:30pm Friday and over the weekend will be despatched on Monday or the next working day for Bank Holidays. Deliveries to some remote home addresses and/or regions may take up to 5 days.

Contact info

4.9

Excellent

TrustScore 5 out of 5

445 reviews

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4.9

All reviews

(445)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service. Very prompt delivery.

November 13, 2024
Icepacks4less logo

Reply from Icepacks4less

Providing top-notch service is what we’re all about. Thanks for letting us know we’re doing it right, Anne!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Koolpak Sport Instant Ice Packs

Competetively priced.
Delivered quickly

November 5, 2024
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Reply from Icepacks4less

Your feedback is awesome, Graham! Thank you for recognizing our commitment to good prices and speed.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Items arrived very quickly and were…

Items arrived very quickly and were easy to set up. Would definitely purchase from them again.

October 29, 2024
Icepacks4less logo

Reply from Icepacks4less

You made our day with this review, Sonya! Thank you for choosing us and for taking the time to share your experience.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Fast and product is good

October 25, 2024
Icepacks4less logo

Reply from Icepacks4less

Your feedback means the world to us, John! Thank you for your kind words and for being a valued customer.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Excellent

Excellent, fast service

October 25, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you for your kind review! We’re committed to excellence, and it’s great to know you’re happy with us, Julie.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Excellent kit

Excellent kit. Very easy to use and effective. Speedy delivery

October 14, 2024
Icepacks4less logo

Reply from Icepacks4less

It's wonderful to know you can always count on us for top-quality service and products. Thank you for the great review, Andrew!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Easy to use website

Easy to use website, fast delivery

October 9, 2024
Icepacks4less logo

Reply from Icepacks4less

Incredible feedback! Thank you for your kind words and we hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 3 out of 5 stars

Icepack

The icepack came very quickly but I find it much larger than I was expecting and is suitable, perhaps, for an athletic man but not a short lady such as myself. I also find that the icepack is very heavy. I certainly wouldn't recommend it for a knee injury.

October 7, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you for this feedback, Melanie. We are sorry to hear you were not happy with the size of the product.

We do note in the product description that it is an extra large size and also provide the size dimensions/measurements in the price table.

Perhaps one of our smaller icepacks would have suited your needs better.

Please feel free to contact us via telephone (0808 2810 238) in the future if you think you require a future explanation of a product.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thanks for your review Paul! Your satisfaction is our priority, and we’re so pleased to have met it. Hope to serve you again soon!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Very quick delivery

October 1, 2024
Icepacks4less logo

Reply from Icepacks4less

Thanks for sharing your positive experience Sarah! We’re glad to have been able to meet your needs, and we look forward to serving you again in the future.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

We can order in bulk at a good price…

We can order in bulk at a good price and the delivery is nice and quick.

September 27, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you for your feedback! We're glad to hear you’re happy with our bulk pricing and quick delivery. We look forward to continuing to meet your needs!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

It was a pleasure to serve you Carol! Thank you for the wonderful review. We’re delighted that you’re happy with our product and service.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Really happy with my Aircast CryoCuff

Really happy with my Aircast CryoCuff, it's been a game changer in my recovery.

September 16, 2024
Icepacks4less logo

Reply from Icepacks4less

It’s always fantastic to hear we’re meeting expectations, Sarah. Thanks for the great feedback!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Great product

Great product. Always quick turnaround. Next day delivery.

September 13, 2024
Icepacks4less logo

Reply from Icepacks4less

We’re thrilled that you had a positive experience, Gurminder! Thank you for choosing us.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

gel packs

everything was as it should be.

September 12, 2024
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Reply from Icepacks4less

Wonderful news! Thank you for this super feedback. We hope to see you again very soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for your amazing review, Stephen! We're thrilled to hear you had such a positive experience. Your feedback means the world to us!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

Quick delivery

Quick delivery

September 11, 2024
Icepacks4less logo

Reply from Icepacks4less

Brilliant news! Thank you for much for this review. We hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

On time however not had chance to test…

On time however not had chance to test product fully.

September 11, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you so much for this great review, Stephen! We hope the product meets your expectations and hope to see you again soon.

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

First cryocuff ripped after only 1 week…

First cryocuff ripped after only 1 week , I immediately spoke to icepacks4less who dispatched a new one straight away. First class service.

August 28, 2024
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Reply from Icepacks4less

We’re so grateful for your feedback, Julie! Thank you for trusting us!

Kind Regards,
IcePacks4Less Customer Service Team

Rated 5 out of 5 stars

On the ball

On the ball, no issues about purchasing or it’s your own fault , straight replacement and courtesy alongside.

August 23, 2024
Icepacks4less logo

Reply from Icepacks4less

Thank you for your feedback, Alexander! We're glad to hear everything went smoothly with your purchase and that you appreciated the straightforward replacement process. If you need anything else, we're always here to help!

Kind Regards,
IcePacks4Less Customer Service Team

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