IC Markets. Quite responsive and the best thing is that the AI help is relatively bearable. It gives up quickly and connects to a live aid. They respond unusually quickly and are forthcoming and to th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using IC Markets for a few months, and so far I am very satisfied with the service. It delivers everything it promises, and in my experience, the customer support team is efficient and res... See more
answer to my questions have been answered in few minutes, and solutions were clear and know how to proceed in the future
I’ve had a wonderful experience with Nelly. She’s been very helpful with all my questions and has solved my needs perfectly. Thank you so much again for your kind help.
Company details
Written by the company
IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.
Contact info
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and qualified response in case of…
Fast and qualified response in case of any question.
Great service
June 22, 2026
Unprompted review
the support is good and direct to the…
the support is good and direct to the solution.
June 21, 2026
Unprompted review
Fast resolve problem
June 20, 2026
Unprompted review
Excellent service from Nelly.
Excellent service from Nelly.
Super helpfull.
June 18, 2026
Unprompted review
Using IC Markets for a few months
I have been using IC Markets for a few months, and so far I am very satisfied with the service. It delivers everything it promises, and in my experience, the customer support team is efficient and responsive. When I contacted them with a question, I received a helpful answer within minutes.
June 18, 2026
Unprompted review
Excellent support
Excellent support. The agent answered all my questions quickly, clearly and professionally. They helped me understand the differences between MT5, cTrader and TradingView, and guided me step by step to the right solution. Very patient, knowledgeable and efficient. Thank you for the great service!
June 18, 2026
Unprompted review
Great customer support that listens to traders
I contacted IC Markets because I was disappointed that I couldn't connect my MT5 account to TradingView, as that combination has always been my preferred way of trading. While the feature wasn't available at the time, the support representative was understanding, professional, and assured me that my feedback would be forwarded to management for review.
What impressed me was that they actually listened to customer feedback instead of giving a generic response. The communication was friendly and helpful throughout the process.
Apart from that, I've been satisfied with the trading conditions, platform stability, and overall service. It's good to see a broker that takes client suggestions seriously and looks for ways to improve its offering.
Overall, a very positive experience and excellent customer support.
June 17, 2026
Unprompted review
Fast and effective support
June 17, 2026
Unprompted review
Excellent handling of my request
Excellent handling of my request. Smooth communication and efficient problem-solving throughout the process. Thank you for the great support and professional assistance.
June 16, 2026
Unprompted review
Efficient and professional service.
June 15, 2026
Unprompted review
Excellent customer support at IC…
Excellent customer support at IC Markets! I reached out to their online support team and was pleasantly surprised by how fast and professional they were. My questions were handled efficiently, and the agent was both knowledgeable and friendly. The live chat is really convenient and easy to access. I highly recommend IC Markets for the quality of their support. Very satisfied!
June 15, 2026
Unprompted review
Very good and fast customer service
Very good and fast customer service, thanks to Nelly to answer very quickly :)
June 15, 2026
Unprompted review
Customer service
Nelly is very helpful, she is always answering in details, and give you all the necesary informations you need!
June 15, 2026
Unprompted review
Very Good Customer Service
Very Good Customer Service. Was very quick and helped very good. Even provided screenshots to make it easier to understand.
June 15, 2026
Unprompted review
Good and fast live support!
June 15, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.