IC Markets. Quite responsive and the best thing is that the AI help is relatively bearable. It gives up quickly and connects to a live aid. They respond unusually quickly and are forthcoming and to th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
answer to my questions have been answered in few minutes, and solutions were clear and know how to proceed in the future
I have been using IC Markets for a few months, and so far I am very satisfied with the service. It delivers everything it promises, and in my experience, the customer support team is efficient and res... See more
I’ve had a wonderful experience with Nelly. She’s been very helpful with all my questions and has solved my needs perfectly. Thank you so much again for your kind help.
Company details
Written by the company
IC Markets is a CySEC-regulated CFD provider, delivering trading solutions for active day traders and scalpers as well as traders who are new to the trading of CFDs. IC Markets offers its clients cutting-edge trading platforms, low latency connectivity and superior liquidity. IC Markets is revolutionising online forex trading, online traders are now able to gain access to pricing and liquidity of the market.
Contact info
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am very satisfied with the service
I am very satisfied with the service. Even at such a late hour, I received a prompt and clear response. Although I have not been using this service for very long, it is already evident that they take their customers very seriously. The communication was professional, friendly, and efficient. Based on my experience so far, I would highly recommend their service.
July 21, 2026
Unprompted review
IC Markets _ Good service remarks.
IC Markets. Quite responsive and the best thing is that the AI help is relatively bearable. It gives up quickly and connects to a live aid. They respond unusually quickly and are forthcoming and to the point. I give them good review for their level of support. I got a solution, fast service
July 21, 2026
Unprompted review
Very fast & good communication 🤙
July 21, 2026
Unprompted review
I am currently setting up an automated…
I am currently setting up an automated trading bot and I was struggling to connect properly to my new live account on MetaTrader 5 (my account was showing strange parameters like Netting mode). I contacted IC Markets' Live Chat and the issue was resolved in literally 2 minutes! The agent immediately identified that I was using the wrong server name in the MT5 dropdown list.
They gave me the exact server name to type in, and everything connected perfectly. The support agent was highly professional, fast, and helpful. Moreover, the account opening process was very smooth and the Raw spreads are excellent for my algorithm. I 100% recommend them to anyone who needs a reliable broker with a solid customer service.
July 21, 2026
Unprompted review
Swift and on point
Swift and on point, nothing to complain. Excellent service
July 20, 2026
Unprompted review
Super service very fast simple with no…
Super service very fast simple with no complications
July 20, 2026
Unprompted review
Excellent customer support from Nelly
I had a great experience with IC Markets support. Nelly was very helpful, patient, and professional. She understood my problem and guided me step by step until it was solved. Thank you very much, Nelly, for your excellent support and quick help. I really appreciate it.🙏😊
July 20, 2026
Unprompted review
Excellent and Friendly Customer Service
would like to thank the support agent for being extremely helpful, kind, and friendly. He was very professional and took the time to assist me with my questions. I really appreciate the excellent customer service and support.
July 18, 2026
Unprompted review
Fast and effective support
July 18, 2026
Unprompted review
Awesome customer service
Awesome customer service very fast, clear and kind
July 18, 2026
Unprompted review
fast and effective
July 18, 2026
Unprompted review
Very kind and decisive
July 17, 2026
Unprompted review
Very helpful support 💫
Great support💫 all questions answered and problems solved. Couldn't be happier with the help I got !
July 17, 2026
Unprompted review
I needed some help to access my account…
I needed some help to access my account after losing access to my phone number. The customer support helped me very fast. Very helpful and good support✅🫡
July 17, 2026
Unprompted review
the customer service Is very ready to…
the customer service Is very ready to answer, they helped me so much
July 17, 2026
Unprompted review
customer support
Thank you very much for your support and for resolving my issue so quickly.
I really appreciate the efficiency and professionalism of your assistance.
The problem was solved within just a few minutes, and I’m very satisfied with the service provided.
Thanks again for your help.
July 16, 2026
Unprompted review
Really helpfull
July 16, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.