Beware - get objectives and performance goals agreed to by them or look elsewhere
I have seen other negative reviews removed. I have taken screenshots of them, and of course, of mine. The product worked *initially*, but the after-care and support was.. Underwhelming. Ongoing maintenance, and also closing out implementation issues was painful for my VA. He basically ghosted us for a while, then when we started talking to other folks about the experience, THEN he was interested in talking with us. I like to give the benefit of the doubt, and people make mistakes because they are human. However, it's not the mistake that is interesting, it's what happens AFTER that: actions afterwards can make or break an implementation or a relationship. We had numerous issues as I mentioned that were not properly addressed. We never got to a steady state implementation without issues being present and no path towards resolution. The continued use of a version of PHP that is also riddled with security issues is another baffling problem. He is only keen to provide a path to resolution when he's figured out that his approach and decisions couple with their consequences mean that it can impact his ability to provide for his family. That's unfortunate, but entirely on him. The only way I would use them again is if there were (a) an agreement to perform milestone billing, (b) a tightly scoped project where we would not proceed to the next milestone unless clear quality gates were passed, and (c) support and operations people were assigned to address *my* site's problems in discrete SLOs or SLAs that made it clear what happens and by when. Short of that, I strongly recommend you look elsewhere, as you may find yourself in trouble, out of contact with this developer, and all on your own to resolve things.
