I Cycle Electric Reviews 101

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Took out Haibke CF11 Demo bike. The staff at the shop were spot on so helpful . Now have to make my mind up about buying one. If I do I wouldn't hesitate buying from them despit the shop being an... See more

Rated 5 out of 5 stars

An excellent buying experience.The different types of e bike drives were explained and you can test ride any bike., Superb.After trying several out I went with a mid drive MTB cross by Apache, having... See more

Rated 5 out of 5 stars

I attended a free bike maintenance course - lovely friendly, and most importantly, knowledgeable staff. I left knowing more than when I got there. In the last couple of weeks my ebike, bought here,... See more

Rated 5 out of 5 stars

Thoroughly recommend this bike shop, very knowledgeable staff, excellent service and no pressure sales. Time and effort put in by the staff to ensure you are matched to the right bike. I got to try th... See more

Company details

  1. Bicycle Store

Information provided by various external sources

At I Cycle Electric we are the leading e-bike specialists. We have been selling and riding electric bikes since 2010, giving us an unrivaled knowledge of all types of e-bikes. It is this knowledge and experience that lets us deliver our outstanding levels of service that have seen people travel over 300 miles to buy from us based on existing customer recommendations. We have over 25 demonstor bikes to try before you buy. Visit our website www.icycleelectric.co.uk for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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Rated 5 out of 5 stars

Went to purchase a part and the online…

Went to purchase a part and the online ordering wouldn't recognise my address, due to a part issue, so rung and spoke and both Adam and Sarah went above and beyond to sort the issue out and part was received within the week. Will definitely deal with again. Many thanks. Chris

July 3, 2024
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Rated 5 out of 5 stars

This company go the extra mile placed…

This company go the extra mile placed an order on Wednesday night thinking I could pay extra for fast delivery as it was my son’s birthday on the Monday that option was not available I called the company Thursday morning explained my situation and delivered in the own van on the Friday so my would have it for his birthday they did not want to risk it on a courier service due to Black Friday

November 14, 2023
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Rated 5 out of 5 stars

Icycleelectric is a wonderful shop

Icycleelectric is a wonderful shop. They give such a friendly but professional service, nothing is overlooked. They go out of their water to help you find what is best suited to your needs. A wonderful shop, so glad you are around.

August 7, 2023
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Rated 5 out of 5 stars

Excellent outfit

Have dealt with icycles for a couple of years now and find them to be an honest hard working outfit. Customer service is top of their list of priorities.

April 14, 2023
Rated 5 out of 5 stars

Bought a fabulous e-bike from this…

Bought a fabulous e-bike from this lovely shop. They gave excellent advice on what would meet my requirements and budget and I was able to trial as many bikes as I liked. Would highly recommend icycle for e-bikes.

February 14, 2023
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Reply from I Cycle Electric

Thanks Tracy for your positive review, customer service is really important to us. I hope you enjoy your bike.
Ian and the electric bike team

Rated 5 out of 5 stars

A superb shop

Everything about icycle electric was very positive, from the first meeting with Nick to him handing over the key for my e-bike it was superb, if I had any questions about the bike he knew everything I needed to know, if I was on the lookout for another bike I would not hesitate to go back

January 13, 2023
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Reply from I Cycle Electric

Brian many thanks for your positive review, Nick and all the team pride themselves on providing great customer experience.
Ian and the whole ebike team.

Rated 5 out of 5 stars

Amazing

The service and attention we received from the staff, particularly Sarah was thoroughly professional. All the staff were helpful, knowledgeable and kind. We are thrilled with the bikes and wouldn’t hesitate to recommended this brilliant business

October 1, 2022
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Reply from I Cycle Electric

Alex and Sam, many thanks for your positive review. We work hard at making the customer experience as good as it can be. Sarah and all the staff are very knowledgeable and I will pass on your comments. Enjoy your bikes,
Ian - Director

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Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff, both in person and by phone.

September 30, 2022
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Reply from I Cycle Electric

Thanks David for your positive review, we really want you to enjoy the buying experience.
Ian and all the team.

Rated 5 out of 5 stars

Highly Recommended

Highly Recommended

Excellent service and value in the purchase of an electric bike for myself and a bike for my little boy.

ASAF NIAZ

September 10, 2022
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Reply from I Cycle Electric

Asaf, many thanks for your positive review, customer service is really important to us. I hope you both enjoy your bikes.
Ian and the team at Icycle Electric

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