I Cycle Electric Reviews 101

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Took out Haibke CF11 Demo bike. The staff at the shop were spot on so helpful . Now have to make my mind up about buying one. If I do I wouldn't hesitate buying from them despit the shop being an... See more

Rated 5 out of 5 stars

An excellent buying experience.The different types of e bike drives were explained and you can test ride any bike., Superb.After trying several out I went with a mid drive MTB cross by Apache, having... See more

Rated 5 out of 5 stars

I attended a free bike maintenance course - lovely friendly, and most importantly, knowledgeable staff. I left knowing more than when I got there. In the last couple of weeks my ebike, bought here,... See more

Rated 5 out of 5 stars

Thoroughly recommend this bike shop, very knowledgeable staff, excellent service and no pressure sales. Time and effort put in by the staff to ensure you are matched to the right bike. I got to try th... See more

Company details

  1. Bicycle Store

Information provided by various external sources

At I Cycle Electric we are the leading e-bike specialists. We have been selling and riding electric bikes since 2010, giving us an unrivaled knowledge of all types of e-bikes. It is this knowledge and experience that lets us deliver our outstanding levels of service that have seen people travel over 300 miles to buy from us based on existing customer recommendations. We have over 25 demonstor bikes to try before you buy. Visit our website www.icycleelectric.co.uk for more information.


Contact info

4.9

Excellent

TrustScore 5 out of 5

101 reviews

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Rated 5 out of 5 stars

Nice service

Thank you nice service

July 11, 2022
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Reply from I Cycle Electric

Lynton, many thanks for your positive review, enjoy your bike.
Ian and the team at I Cycle electric.

Rated 4 out of 5 stars

Great shop.

Thanks for providing my wife with a great bike. She loves it. The staff are lovely, helpful and friendly. The only issue, and the reason why not 5 stars, was the fact that the bike was delivered with a faulty chain which led to a skipping gear called "chain suck" that I had to fix myself. Minor issue but tells me that the bike had not been test ridden prior to sale. All well now though.

June 28, 2022
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Reply from I Cycle Electric

Many thanks Ron for your review, I am sorry that there was a fault with your chain, this is surprising because all the bikes are ridden and checked before sale especially the really nice ones like that!
Ian and the team.

Rated 5 out of 5 stars

Clitheroe I cycle store

We went to the store in Clitheroe. The staff extremely good and very knowledgeable, helped us find the correct bikes for us. We would highly recommend them.

May 31, 2022
Rated 5 out of 5 stars

Wonderful service

Wonderful service. Did not feel pressured at all. Lots of help to find a suitable cycle which arrived a few days later after being tried and tested .

May 13, 2022
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Reply from I Cycle Electric

Many thanks Kathryn for your kind review. It is important to us that customers enjoy the experience of getting the correct bike.
Ian and all at I Cycle Electric

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Rated 5 out of 5 stars

A very satisfactory online order

I ordered an e-bike online for home delivery. The bike arrived promptly and in good condition. Communication from I Cycle Electric was very good and my messages to them were answered well. I'd have no hesitation in using them again.

March 31, 2022
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Reply from I Cycle Electric

Philip, many thanks for your review. I am pleased you enjoyed the experience with us and the bike is exactly what you want.
Ian and the team at I Cycle Electric.

Rated 5 out of 5 stars

I Cycle are excellent!

I Cycle have been a great support in helping myself and my wife to buy the ebikes best suited to us. My Ampere Tourer S was the right bike for me from the start. It did develop a problem which needed replacement parts from the manufacturer, but I Cycle picked the bike up and returned it to my home after repairs were effected.
My wife had more problems finding the best ebike for her. I Cycle were very understanding and delivered and collected several bikes for her over a long period. The Ampere Deluxe promised to be right but it couldn't match the performance of my Tourer S. After a long trial this was returned (and a financial agreement reached) so now we have two Ampere Tourer Ss!
Throughout almost a year of comings and goings the I Cycle staff, sales, admin and mechanics, have been nothing but helpful and friendly.
I Cycle deserve the highest praise from us!

March 1, 2022
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Reply from I Cycle Electric

John, many thanks for your positive review and also your understanding during the testing period. I hope you are now both happy with your bikes and enjoy your rides together.
Ian and the team at I Cycle Electric

Rated 5 out of 5 stars

Apache bike

Just very good and very pleased

February 16, 2022
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Reply from I Cycle Electric

Venkata, many thanks for your positive review, we hope you continue to enjoy your bike.

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Rated 5 out of 5 stars

Brilliant service recommend for…

Brilliant service recommend for electric bike service

February 14, 2022
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Reply from I Cycle Electric

Brian, thanks for your positive review, we work hard at high quality customer service.
Ian and the team at I Cycle Electric.

Rated 5 out of 5 stars

We had been looking for an electric…

We had been looking for an electric bike for a while , and other vendors we'd tired,were not willing to let us ride the bike before spending a significant amount of money !.
I cycle electric were a breathe of fresh air . There were several bikes to try and ride up a near by hill and then once we'd pick a suitable model we were allowed to have it for 24 hours to try out. Possible changes to the bike were discussed and met with a can do attitude, rather than tooth sucking.
We bought the bike and we have been delighted with their service.

February 14, 2022
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Reply from I Cycle Electric

Jude, many thanks for your positive review. Customer satisfaction is important to us. We believe trying and using the bikes prior to a purchase is an essential part of buying an ebike. Ian and all the I Cycle Electric team

Rated 5 out of 5 stars

Very friendly and helpful advice

Very friendly and helpful advice. Especially appreciated being able to pay in instalments. Love my ebike. Would highly recommend Cycle Electric.

February 9, 2022
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Reply from I Cycle Electric

Mary, many thanks for your positive review. we are really pleased you are enjoying your bike.
Ian and all the team at I Cycle Electric.

Rated 5 out of 5 stars

The place to buy an e Bike

I was looking for an e bike recently and was told to give I Cycle Electric a go. The recommendation delivered big time. I was made to feel welcome from the moment I entered the shop. All the stall were very helpful and gave me good advise. they let me test ride various models whilst there and also let me borrow a couple over the weekend to help me decide. the experience was about me getting what i wanted and needed rather than selling me anything. i cannot rate then high enough. This the place to go.

February 3, 2022
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Reply from I Cycle Electric

Andrew, many thanks for your positive review. Customer satisfaction is important to us We believe trying and using the bikes prior to a purchase is an essential part of buying an ebike.
Ian and all the I Cycle Electric team

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Rated 5 out of 5 stars

Good as their excellent reviews given!

The team at I Cycle Electric are all as good as their excellent reviews given. They've always been available replying to my inquiries & ensuring I finally got what I needed. Thank you!!

January 5, 2022
Unprompted review
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Reply from I Cycle Electric

Grant, many thanks for your positive review. Customer satisfaction is important to us and we enjoy talking about ebikes!

Rated 5 out of 5 stars

Really good purchasing experience

Really good purchasing experience, pleasant friendly yet very knowledgeable people, whose main aim is clearly to ensure customer satisfaction, absolutely recommend.

December 27, 2021
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Reply from I Cycle Electric

Bob, thanks for your kind review, I believe you mainly dealt with Nick. Customer service is our priority. I hope you enjoy your bike.
Ian and the whole team

Rated 5 out of 5 stars

Men's electric hybrid bicycle.

Purchased an electric hybrid bike end of August.Thought I would wait until after its first little 'tweek service' before commenting. The bike is really good, and allows me much more freedom and cycling range. It was a simple and no pressure purchase after several little test rides on 3 different bikes. The bike was even delivered to our caravan near Settle!Fully charged ready to ride. I would have no qualms about recommending I cycle of Clitheroe.

November 1, 2021
Unprompted review
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Reply from I Cycle Electric

Thanks, Stephen for your kind review, customer service is our priority. I hope you enjoy your bike.
Ian the whole team.

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Rated 5 out of 5 stars

Excellent shop and great service

Brilliant shop and excellent service. They let me try three electric bikes, then dropped one off for me in Lancaster too and no pressure at any point to buy. Very pleased with my eventual purchase.

October 22, 2021
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Reply from I Cycle Electric

Thanks Rachael for your positive review, I hope you enjoy the bike and experience.
Ian and the whole team.

Rated 5 out of 5 stars

Excellent service

Excellent service. To be able to try before you buy is fantastic and a big help in choosing the right bike for you. The staff are very knowledgeable, friendly and helpful. I love my fold up electric chille! Thank you

October 5, 2021
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Reply from I Cycle Electric

Thanks for your positive review, I hope you enjoy the bike and experience.
Ian and the whole team.

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