Very disappointed with this company!!!!!!!! I choose just to do photo for passport only and they try to charge me with subscription witch I didn’t want for 39.99 without any notification. Thank to the... See more
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Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
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Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Total Scam
Total Scam. You "buy" on picture, and within the checkout in the terms is a well hidden hint, that you agree to an monthly subscription of 39,90€ , if not actively cancelled.
Be aware and use another service
May 3, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Leeches
Cheap rates to entice you with cheap passport photos options and then small print says you will be charged 40 per month unless you cancel subscription. I forgot to cancel and paid for 2 months after which I realised. Leeches! Stay away!
February 24, 2026
Unprompted review
Reply from Id Photo
Hello Mihir,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Paid for photo, not received
Took photo, paid for photo, try to download . I wonder if I’ll ever get the photo I paid for? Customer service unhelpful. Make sure you cancel within 48 hours or they’ll charge you for a monthly subscription, which is presumably how they make their money.
.
May 1, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
After payment, your photo is normally made available immediately via download on the confirmation page and also sent to the email address used during the order. If you have not received it, it may be due to a technical issue or email filtering (spam/junk folder). In such cases, our support team can resend your file once your order is located.
Regarding your concern about billing, the service operates with a trial offer that may include automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you still cannot access your photo or need assistance, please contact our support team with your account email and payment details so we can help resolve the issue quickly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
SCAM company! Do not use!!
SCAM company!! And Fraud!! Beware! - As demonstrated by multiple previous posts this is a SCAM! They will send you poorly printed/not useful photos and then sign you up without notice to a subscription which you cannot cancel (clicked the button to cancel 4 times).
Thank you to my bank (Barclays) who highlighted it as fraud and have blocked the payment and sent me a new card. Hope the low lives that run the company are happy that the have left me and my 6 month old without a card and access to funds for the bank holiday weekend.
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Emma,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding cancellation, subscriptions can normally be managed directly from the account area or by contacting our support team. If you experienced issues cancelling or believe there has been an error with your billing, please contact us with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
I was charged 39.90 for NO REASON this…
I was charged 39.90 for NO REASON this company are thieves and scammers
May 1, 2026
Unprompted review
Reply from Id Photo
Hello Amir,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Terrible instructions
Terrible instructions, tried to set up a subscription when I only wanted a passport photo, and the photo I did pay for was rejected at the passport office. Scam.
April 30, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the passport photo rejection, acceptance is always determined by the relevant passport authority, which may apply specific requirements beyond general ID photo standards. In some cases, even technically correct photos can be refused due to additional criteria.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Doesnt say when u pay its a subscripton…
Doesnt say when u pay its a subscripton and also didnt recieve mt photo even after paying the 2pounds 70 aAVIOD THIS CONPQNY
April 30, 2026
Unprompted review
Reply from Id Photo
Hello Sharron,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the missing photo, the file is normally delivered immediately after purchase via download and email. If you have not received it, it may be due to email filtering (spam/junk folder) or a technical delivery issue. Our support team can resend your file once your order is located.
If you need assistance, please contact us with your account email and payment details so we can help resolve the issue.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam
This is a scam, designed to sign you up to an expensive monthly subscription.
April 27, 2026
Unprompted review
Reply from Id Photo
Hello James,
We are sorry to read your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
An absolutely misleading and a con
An absolutely misleading and a con. The service seemed excellent. I paid 6.90 for a photo ID..Which I was told would be delivered in 72 hours. But 2 days after ordering the company try to take almost 40 from my account. Luckily this was picked up by my bank. Do not use this service. They are a bunch of crooks
April 26, 2026
Unprompted review
Reply from Id Photo
Hello James,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the delivery time, most photos are made available immediately or shortly after purchase, but in some cases there may be a delay depending on processing or email delivery issues. If you did not receive your file, our support team can resend it once your order is located.
If you believe there has been an issue with your billing or order, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Misleading fraudulent subscription…
Misleading fraudulent subscription service looking to prey on people who don't read the fine print. £39.99 Subscription to buy one passport photo absolute joke. Luckily my bank stopped the transfer.
April 29, 2026
Unprompted review
Reply from Id Photo
Hello Matt,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand that unexpected recurring charges can be frustrating. If you believe there has been an issue with your billing or cancellation attempt, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Read through very carefully the process…
Read through very carefully the process is designed to trick you.
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Angela,
We are sorry to read your feedback and understand your concern.
Our checkout process includes a trial offer that provides access to the service for a small initial payment. The terms of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during the purchase process and also confirmed in the order confirmation email.
We appreciate your feedback and understand that the process may not have been clear enough in your experience. We take comments like yours seriously and continuously work on improving transparency.
If you would like us to review your case, please contact our support team with your account email and payment details.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Claudio,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
WARNING, subcription
WARNING, automatic subcription of 39,90 euros a month is disguised. After realising I had been charged I canceled and ask for a refund but they refused. The service that I paid 2,90 did not even meet requirements for the photo i needed.
April 25, 2026
Unprompted review
Reply from Id Photo
Hello Tobias,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding the photo requirements, our service generates ID photos based on standard official guidelines (background, size, framing). However, final acceptance always depends on the specific authority requesting the document, which may apply additional or stricter criteria.
If you believe there has been an issue with your billing or service, please contact our support team with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam website
This is a scam website. Fraud. They seem to sell a product of one time payment but indeed they draw monthly payments. Also their product is nothing to have with what is accepted as e-photo in France and can not be utilised for online official applications.
April 27, 2026
Unprompted review
Reply from Id Photo
Hello Fred,
We are sorry to read about your experience and understand your concerns.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
Regarding e-photo compatibility, our service generates ID photos following general official formatting standards (size, background, framing). However, acceptance for official online applications (such as French administrative services) can depend on specific system requirements, and in some cases additional validation rules may apply that are outside our control.
If you believe there has been an issue with your order or billing, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
BEWARE
BEWARE! Very misleading website! I only wanted one passport photo and discover it is a subscription website that charges you monthly 2 days after you purchase one photograph. This is hugely misleading and in my opinion constituents mis - selling. Avoid!
April 28, 2026
Unprompted review
Reply from Id Photo
Hello Lynne,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand your frustration and regret that this was not clear in your experience. If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Absolute con
Absolute con. I tried to get a passport photo done, which despite being advertised on the website as acceptable is not acceptable as they are digitally altered. Then, I was automatically signed up for a £40pcm subscription which I never signed up for! Appalling!
April 27, 2026
Unprompted review
Reply from Id Photo
Hello Jennifer,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos based on standard official requirements such as background, framing, and size. However, final acceptance is always determined by the relevant authority (e.g., passport office), which may apply additional criteria regarding image processing or suitability.
Regarding your concern about the subscription, the service operates with a trial offer that includes automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Nothing is said when you order your…
Nothing is said when you order your pictures that it is a subscription service and my pictures aren’t even showing on my desktop. Absolutely awful that there is nothing about the cost until after you have paid for the pictures that it has then set you up to a subscription and they then take a further £39 or what ever it was out of your bank account. Awful site.
April 26, 2026
Unprompted review
Reply from Id Photo
Hello Wendy,
We are sorry to read about your experience and understand your frustration.
When placing an order, a trial offer is presented which allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the issue with your photos not appearing on your desktop, this can sometimes be related to browser settings, download permissions, or email filtering. In such cases, the file is normally still available and can be resent or recovered by our support team.
If you have not received your photos or need help cancelling or reviewing a charge, please contact our support team with your account email and payment details so we can assist you promptly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Photo was not good enough for Passport
Photo was not good enough for Passport
Also was subscibed without my knowledge
April 26, 2026
Unprompted review
Reply from Id Photo
Hello Sion,
We are sorry to read about your experience and understand your frustration.
Our service generates passport-style photos that comply with general official requirements (size, background, framing). However, final acceptance always depends on the specific passport authority, which may apply additional or stricter criteria, meaning a photo can occasionally be refused even if it meets standard guidelines.
Regarding your concern about the subscription, the service operates with a trial offer that includes automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order confirmation email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Pay £2.90 for a passport photo what is…
Pay £2.90 for a passport photo what is a good price what is really bad is they set up a subscriptions for £39 what is separate checkbox what I did not select but they did it anyway if you do use this website check the account they set up for you and cancel the subscription
April 25, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding subscription management, users can cancel at any time via their account or by contacting our support team. If you believe there has been an issue with your billing or cancellation, please contact us with your account email and payment details so we can review your case.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Don't forget to cancel!
Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscription fee.
April 25, 2026
Unprompted review
Reply from Id Photo
Hello Sarah,
Thank you for your feedback.
We are glad to hear you found the service easy to use and helpful for creating passport photos. We also understand your concern regarding the trial period.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the duration of the trial and the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and confirmed in the order confirmation email.
We appreciate your reminder and will continue working to make this information as clear as possible for all users.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
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