DECEIVING COMPANY! They put you under automated subscription and charging you a whopping £39.90 a month. Not even a warning or a notification letting you know that you will be put into "membership" pr... See more
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Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to... See more
Company replied
Easy to use - perfect for creating passport photographs... BUT make sure you read the small print and cancel your basic membership within 48hours, or you will be charged (tacitly!) a monthly subscript... See more
Company replied
I can't believe how quick and easy it was to use the website. Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple ea... See more
Company replied
Company details
About Id Photo
Written by the company
About ID-Photo.pro
Create compliant ID photos online in seconds — simple, fast, and accessible from anywhere.
ID-Photo.pro allows you to generate official ID photos directly from your smartphone or computer. Our system automatically adjusts your image to meet passport, visa, and identification standards.
No need to visit a photo booth — everything is done online in just a few clicks.
How it works
- Upload or take your photo
- Automatic formatting to official standards
- Receive your ready-to-use photo quickly
Need help? Contact us first
If you have any question about your order, billing or subscription, our support team is here to help.
We recommend contacting us first, as most issues are resolved quickly.
Contact Our Support Team
Need assistance? Our team is available to help you with your photo, order or billing questions.
Fast response and dedicated assistance
Transparency & commitment
We are committed to providing a clear and transparent service. Your feedback helps us improve continuously.
Our goal is to deliver a reliable experience with fast and fair support whenever needed.
Contact info
United Kingdom
- 0374820430
- contact@id-photo.pro
- id-photo.pro
Breach of guidelines
Warning! Hidden fees and unauthorised subscription charges!
Be extremely careful with this company. I placed a simple order for 4 passport photos last week and paid the agreed price, but they have since taken unauthorized payments from my account.
They charged me an extra £39,90 and then another £6,90 without any warning or clear communication. At no point during the checkout process was I informed that I was signing up for a recurring subscription or that there would be additional costs beyond the photos themselves.
This is a deceptive and predatory business practice. They wait until they have your card details and then hit you with hidden fees. It is incredibly dishonest to charge customers nearly ten times the original price of the photos without consent. Check your bank statements immediately if you have used them! I will be reporting this as a scam to my bank. AVOID AT ALL COSTS.
April 24, 2026
Unprompted review
Reply from Id Photo
Hello Thaís,
We are sorry to read about your experience and understand your concern.
When placing an order, a trial offer is presented which allows access to the service for a small initial payment. The conditions of this offer, including the possibility of an automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the additional charges you mentioned, we take all billing concerns seriously. If you believe there has been an error or unauthorized transaction, please contact our support team with your account email and payment details so we can investigate your case and provide assistance.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Buyers beware!
Poor image photo was rejected. An attempt was later made on April 26 to charge my card for £39.90. Luckily my bank acted quickly and declined the transaction and froze my card. Buyers beware!
April 24, 2026
Unprompted review
Reply from Id Photo
Hello Shanakay,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos based on standard official requirements (background, dimensions, framing). However, acceptance always depends on the specific authority reviewing the application, and some institutions may apply additional or stricter criteria, which can lead to a rejection even if the image meets general guidelines.
If you are facing issues with your order, please contact our support team with your purchase details so we can review your case and assist you accordingly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Reply from Id Photo
Hello Antony,
We are sorry to read your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Not available for ants governement site
April 23, 2026
Unprompted review
Reply from Id Photo
Bonjour Gilles,
Nous sommes désolés de lire votre retour et comprenons votre déception.
Nos photos sont conçues pour répondre aux standards généraux des documents d’identité, y compris ceux utilisés pour les démarches administratives comme l’ANTS. Toutefois, l’acceptation finale dépend toujours de l’administration concernée, qui peut appliquer des critères spécifiques supplémentaires selon le type de demande ou le dossier.
Si votre photo n’a pas été acceptée, nous vous invitons à vérifier les exigences exactes demandées par l’ANTS pour votre situation, ou à contacter notre support avec votre numéro de commande afin que nous puissions examiner votre dossier.
Cordialement,
L’équipe id-photo.pro
📞 +33 3 74 82 04 30 (lundi au samedi, 8h–20h)
📧 contact@id-photo.pro
*** ITS A SCAM !!*** AVOID AVOID AVOID…
*** ITS A SCAM !!*** AVOID AVOID AVOID !!.
They take £2.90 and then will bill you silently (without warning) £39.90 a month !!
When you complain/ask for refund they will point to their T&Cs.
January 20, 2026
Unprompted review
Reply from Id Photo
Hello Ash,
We are sorry to read your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are clearly displayed during checkout and also confirmed in the order confirmation email.
We understand that unexpected recurring charges can be frustrating. If you believe there has been an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Shocking
Shocking. The photo i sent for my new passport wasn't acceptable yet you expect me to pay . No thanks
April 22, 2026
Unprompted review
Reply from Id Photo
Hello Craig,
We are sorry to read about your experience and understand your frustration.
Our service generates ID photos that comply with general official guidelines (size, background, framing), but final acceptance always depends on the specific authority handling the application (such as passport offices), which may apply additional or stricter requirements. For this reason, occasional rejections can happen even if the technical standards are met.
If you are experiencing an issue with your order or believe the result was not usable, please contact our support team with your order email so we can review your case and assist you accordingly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Photo not accepted by DVA and card hacked
Photo required for driving licence. Site successfully replaced background but did not address shadow on face. Picture was rejected by DVA because of the shadow. 24 Hrs later my bank contacted me to say they had stopped a payment for a photo ID for £39.99, certainly never selected that !
April 22, 2026
Unprompted review
Reply from Id Photo
Hello Brian,
We are sorry to read about your experience and understand your frustration.
Our service is designed to adjust ID photos (including background correction) to meet general official standards. However, final acceptance always depends on the specific requirements of the issuing authority (such as the DVA), which may apply stricter criteria regarding lighting, shadows, and facial clarity. In some cases, additional adjustments may be required to fully comply with their rules.
Regarding the payment you mentioned, the service operates with a trial offer that can include automatic renewal into a monthly subscription if it is not cancelled within the trial period. These conditions are displayed during checkout and confirmed in the order email.
If you believe there has been an issue with your order or billing, please contact our support team with your account email so we can review your case and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a scam
This is a scam
They took my money without providing the service I paid for, they did not send me the picture I paid for but the day after my order, they tried to take nearly £40 out of my account without my authorisation, luckily my bank declined this and notified me.
Be aware this company is not legit, they will subscribe you and charge you the subscription fee without you knowing!
AVOID AVOID AVOID!!!
April 22, 2026
Unprompted review
Reply from Id Photo
Hello Stacey,
We are sorry to read about your experience and understand your concern.
When using our service, a trial offer is provided that allows access to generate and download ID photos for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
Regarding the photo not being received, the file is normally delivered immediately after purchase via download and email. If you did not receive it, it may be due to email filtering or a technical issue. In such cases, we can resend the file once we locate your order.
If you believe there has been an issue with your order or billing attempt, please contact our support team with the email address used for your purchase so we can investigate and assist you.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
After pay for a service…
After pay for a service yesterday.(around 3£) Today I got a message for my bank saying the website is charging me 39,99£ and they are cancelling my card.
April 21, 2026
Unprompted review
Reply from Id Photo
Hello Mariana,
We are sorry to read about your experience and understand your concern.
When using our service, a trial offer is provided that allows access to the platform for a small initial payment. The conditions of this offer, including the automatic renewal into a monthly subscription if it is not cancelled within the trial period, are displayed during checkout and also confirmed in the order confirmation email.
We understand that an additional charge can be worrying. If you believe there is an issue with your billing or cancellation, please contact our support team with your account email and payment details so we can review your case and assist you promptly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
This is a lie
This is a lie
I made the payment and now it does not download or email my photo
April 22, 2026
Unprompted review
Reply from Id Photo
Hello Upul,
We are sorry to read about your experience and understand your frustration.
After payment, the photo is normally made available either for direct download on the confirmation page or sent automatically to the email address used during the order. In some cases, delivery may be delayed due to email filtering, spam folders, or temporary technical issues.
We take your concern seriously. If you have not received your file, please contact our support team with the email address used for your purchase so we can locate your order and resend your photo or resolve the issue as quickly as possible.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
the service doesn't work and doesn't…
the service doesn't work and doesn't deliver what its promises.
April 22, 2026
Unprompted review
Reply from Id Photo
Hello Juliana,
We are sorry to read about your experience and understand your frustration.
We always aim to provide a reliable service for generating and processing ID photos. However, results can sometimes vary depending on the image quality, format, or technical constraints during processing. In such cases, the output may not fully meet expectations.
If the service did not work as intended or you did not receive a usable result, we recommend contacting our support team so we can review your order and help resolve the issue. Please include the email address used for your purchase so we can locate your file quickly.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Not good as expected
At first, it seemed good but when I took my second picture (passport) there the fraudulent action started. They withheld my picture for 7 days and yet , still I have not receive the passport picture. They say « it will be sent by post/mail but all lies »
April 17, 2026
Unprompted review
Reply from Id Photo
Hello Sandra,
We are sorry to read about your experience and understand your frustration.
Once a photo is generated, it is normally made available immediately for download and/or sent electronically to the email address used during the order. In some cases, delays can occur due to email filtering, spam folders, or technical processing issues. We do not send digital photos by physical post.
If you have not received your passport photo, we recommend contacting our support team with the email address used for your purchase so we can locate your order and resend your file as quickly as possible.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Brilliant! ...
I can't believe how quick and easy it was to use the website.
Being a wheelchair user it's not possible for me to go out alone so being able to do it online has made my life so much easier. Simple easy instructions to follow and that's it just approve the photos and your done and if your not happy retake them. Brilliant!
April 21, 2026
Unprompted review
Reply from Id Photo
Hello Kathy,
Thank you very much for your kind message 😊
We are truly glad to hear that the service was easy to use and that it could help you in your situation. Making the process simple and accessible for everyone is exactly what we aim for, and your feedback means a lot to the team.
If you ever need any assistance or have any questions in the future, we are always here to help.
Kind regards,
id-photo.pro Support Team
📞 +33 3 74 82 04 30 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@id-photo.pro
Scam! Hidden subscription fee!
Like all of the other bad reviews, I paid £2.90 for a passport photo. Only to see an attempt to take £39.90 out of my account. This company is fully aware that they don’t make customers aware of this subscription fee. They’re clearly running a scam and hoping that you won’t notice! Thankfully, I paid via Monzo who were quick to decline the payment and issue me with a new card.
April 20, 2026
Unprompted review
Reply from Id Photo
Hello Marisa Whitney,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience and understand the frustration, concern, and disappointment expressed in your review. We appreciate that situations involving unexpected charges can be particularly upsetting.
Please be assured that we take your feedback seriously. Our team is available to review your case carefully and help clarify any concerns you may have regarding your experience.
To allow us to investigate your situation in detail, please contact our customer support team using the details below.
Kind regards,
ID Photo – Customer Support
📞 +44 2033189307 (Monday to Saturday, 8:00 a.m. – 8:00 p.m.)
📧 contact@id-photo.pro
This is a misleading quote because the…
This is a misleading quote because the photo is not actually usable for a driver's license.
April 20, 2026
Unprompted review
Reply from Id Photo
Bonjour Laurent,
Nous sommes désolés de lire votre retour et comprenons votre déception.
Le service propose des outils de génération et de mise en forme de photos conformes aux standards généraux. Toutefois, les exigences exactes pour un permis de conduire peuvent varier selon les administrations et les pays, et il appartient à l’utilisateur de vérifier que le résultat final correspond bien aux critères officiels demandés.
Nous regrettons que le résultat n’ait pas répondu à vos attentes dans ce cadre précis et prenons votre remarque en compte pour améliorer la clarté des informations fournies aux utilisateurs.
Si vous souhaitez une vérification de votre commande ou une assistance, notre équipe reste disponible.
Cordialement,
L’équipe id-photo.pro
📞 +33 3 74 82 04 30 (lundi au samedi, 8h–20h)
📧 contact@id-photo.pro
Thieving lying scammers AVOID AT ALL…
Thieving lying scammers AVOID AT ALL COSTS placed order on 15th was supposed to be here yesterday because I cancelled the subscription of £40 they cancelled my order and now I’m without a driving licence. Contacted twice by email on 15th and 16th and then called today as hasn’t arrived the woman was hard to understand, rude and deceptive admitted something and then back tracked absolutely seething terrible behaviour an atrocious customer service they’re a scam company out for what they can get!!!
April 18, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
This website doesn’t make it clear you…
This website doesn’t make it clear you are signing up for a subscription, I contacted customer service and I just had the same message back twice that I used the site easily and signed up for subscription… quoting prices I did not pay.
April 18, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Illegally signed me up for a…
Illegally signed me up for a subscription service when all I bought was a photo - I’ve sent this to trading standards and my bank as fraudulent activity. This company are fraudsters - please do not buy anything from them or sign up for anything as they take a lot of money out of your account !
April 6, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Didn't get what I paid for
Didn't get my digital picture that I paid for plus they were going to lift £40 from my bank in another 2 days.
April 17, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
Beware of hidden subscription trap
This company managed to make me subscribe to their service so subtly that I was unaware of it. I only realised when a large payment was taken from my bank account.
Following the reply from ID Photo, I would like to suggest that they revise the appearance of their website and highlight very clearly their offer of subscription ensuring that customers understand and have the option to refuse it. Given the number of complaints about this issue, I am surprised (!) that they have not already done so.
March 25, 2026
Unprompted review
Reply from Id Photo
Hello,
We are sorry to hear about your experience and understand your frustration.
Our service includes a trial period that allows users to access the platform before it continues as a subscription, as indicated during the order process. However, we understand that you feel this was not clearly communicated and we take your feedback seriously.
We would like to review your situation in detail and help clarify what happened with your order and billing. Please contact our support team so we can check your account, verify the subscription status, and review your refund request as quickly as possible.
We remain available to assist you and resolve this matter.
Kind regards,
The id-photo.pro Team
📞 +44 20 3318 9307 (Monday to Saturday, 8 a.m. to 8 p.m.)
📧 contact@id-photo.pro
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