I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
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Review summary
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Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
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Had boiler fitted a couple of years…
Had boiler fitted a couple of years ago, works great, no issues. Yearly visit to check up. The engineer was very friendly, very helpful and went above and beyond to make sure everything was as it shoud be. I'm very confident that if they're were any issues, ideal would be just as helpful. Glad we went with them.
June 3, 2026
Unprompted review
Excellent
Excellent, reliable service. Kept me informed when engineer would be calling to service boiler. He called in morning to confirm and arrived on time. Carried out work efficiently and politely. I highly recommend this company if you a great service and peace of mind.
June 19, 2026
Our engineer was great
Our engineer was great, very knowledgable, polite and courteous.
June 15, 2026
The Engineer was polite, conscientious and punctual
The Engineer was polite, conscientious and punctual.
June 20, 2026
The engineer done a good job he did not…
The engineer done a good job he did not rush the job made sure everything was working properly
June 17, 2026
Great boiler from ideal
Great boiler from ideal. Really reliable. I recommend ideal boilers.
June 11, 2026
Unprompted review
I don’t like anyone coming to the house…
I don’t like anyone coming to the house but the young man that recently came to service our boiler from Ideal was so polite and courteous I may have changed my mind
He was very professional and explained to me what he was doing and the name of the part he was replacing and why
I would recommend Ideal and particularly this young man to anyone who is in need of there kind of Service’s
May 7, 2026
Unprompted review
The Engineer
The Engineer, was very efficient and professional. He took the time to removed parts and cleared dirty stuff from the boiler.
He did an excellent job.
Last year's engineer was in and out in 30 minutes.
I highly recommend Paul
June 19, 2026
Boiler service
Boiler service
Excellent service from beginning to end. Came on time and did a great good. We will definitely use them again.
June 2, 2026
Unprompted review
Was a little frustrating to be without…
Was a little frustrating to be without hot water from Sunday to Wednesday, but your guy Damien was brilliant. Sorted the problem, super courteous and kept us well informed as to times etc. Give that man a promotion!
June 17, 2026
Excellent service
Engineer was on time and carried out our boiler service quickly and efficiently.
June 3, 2026
Unprompted review
Boiler repair
Throughout they provided professional and efficient service
June 1, 2026
Unprompted review
As soon as my local engineer identified…
As soon as my local engineer identified the problem, phoned Ideal service department, who then organised a repair, everything was back to normal within 7 days.
June 15, 2026
Unprompted review
Great service and customer relations
Great service and customer relations. Very quick from fault reported to being fixed. Kept updated, on arrival time. Clean and tidy work. 5*
June 4, 2026
Unprompted review
Arranging a boiler service via Ideal is fast and easy
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts.
Despite the high popularity of this boiler I have had difficulty finding a local engineer to perform the annual service. But Ideal have thought of this, and happily arranged an appropriate engineer visit on their website; highly convenient!
Do book your annual service well in advance, however. Even Ideal need a lead time of 2-4 months to get a serviceman to you
June 2, 2026
Unprompted review
Professional Service from Ideal Heating
Very professional service. Engineer was polite and efficient.
June 19, 2026
L2 fault
Great job
After wasting money and time using unprofessional engineers, even some of them advised me of very silly and expensive ideas , the team from ideal fixed the problem in less than 30 minutes.
Thank you I appreciate it
June 8, 2026
Unprompted review
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