I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
Company replied
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
Company replied
I was reminded the day before by txt of my boiler service appointment The engineer,matthew,phoned me in the morning advising what time to expect him,then i was txted to say he was on his way Brilli... See more
Company replied
Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Boiler service
Boiler service
Excellent service from beginning to end. Came on time and did a great good. We will definitely use them again.
June 2, 2026
Unprompted review
Reply from Ideal Heating
Good morning Rose,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Was a little frustrating to be without…
Was a little frustrating to be without hot water from Sunday to Wednesday, but your guy Damien was brilliant. Sorted the problem, super courteous and kept us well informed as to times etc. Give that man a promotion!
June 17, 2026
Reply from Ideal Heating
Good morning Julian,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent service
Engineer was on time and carried out our boiler service quickly and efficiently.
June 3, 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Boiler repair
Throughout they provided professional and efficient service
June 1, 2026
Unprompted review
Reply from Ideal Heating
Good morning Colin,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
As soon as my local engineer identified…
As soon as my local engineer identified the problem, phoned Ideal service department, who then organised a repair, everything was back to normal within 7 days.
June 15, 2026
Unprompted review
Reply from Ideal Heating
Good morning Geoff,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great service and customer relations
Great service and customer relations. Very quick from fault reported to being fixed. Kept updated, on arrival time. Clean and tidy work. 5*
June 4, 2026
Unprompted review
Reply from Ideal Heating
Good morning Kieran,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Maggie,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Arranging a boiler service via Ideal is fast and easy
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts.
Despite the high popularity of this boiler I have had difficulty finding a local engineer to perform the annual service. But Ideal have thought of this, and happily arranged an appropriate engineer visit on their website; highly convenient!
Do book your annual service well in advance, however. Even Ideal need a lead time of 2-4 months to get a serviceman to you
June 2, 2026
Unprompted review
Reply from Ideal Heating
Good morning,
We're so glad to hear your Ideal boiler has been running reliably for four years! We appreciate you highlighting our website's convenience for arranging service. We also acknowledge your valuable feedback regarding the lead time for engineer visits and will certainly consider it. Thank you for your positive review.
Kind Regards
Niamh
Ideal Heating
Professional Service from Ideal Heating
Very professional service. Engineer was polite and efficient.
June 19, 2026
Reply from Ideal Heating
Good morning Mark,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
L2 fault
Great job
After wasting money and time using unprofessional engineers, even some of them advised me of very silly and expensive ideas , the team from ideal fixed the problem in less than 30 minutes.
Thank you I appreciate it
June 8, 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent customer service
Excellent customer service. Knowledgeable and friendly staff. Engineer was extremely professional. I would highly recommend.
June 10, 2026
Unprompted review
Reply from Ideal Heating
Good morning Eileen,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great service
The local plumber called Ideal regarding my boiler. They arrived first thing next morning. The representative was very polite and dealt with the problem swiftly and professionally. Said if I experienced any further problems not to hesitate to call back.
June 6, 2026
Unprompted review
Reply from Ideal Heating
Good morning Sheila,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
A good experience
My annual boiler service was easy to arrange and seemed very thorough
June 1, 2026
Unprompted review
Reply from Ideal Heating
Good morning Simon,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Booked annual service for a day that…
Booked annual service for a day that suited me, went as expected no issues and a very nice and friendly gas engineer completed the job efficiently
June 12, 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
This guarantee is worth the paper it's written on
Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very friendly and organised and engineer visit but warned it might be two weeks away. The next day I received a message from the engineer to say he would be with me the next day, which was a Saturday.
The problem was quickly fixed - it was dirt in the gas valve, and a new valve was fitted. The boiler is back to it's best.
June 6, 2026
Unprompted review
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Boiler call out
Called on a Wednesday to say no power to boiler,came out next day,checked boiler and discovered fuse had gone in fusebox.Still through checked boiler and helped replace fuse.Plumber was polite,on time and cleaned up .Would thoroughly recommend
June 3, 2026
Unprompted review
Reply from Ideal Heating
Good morning George,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Easy to contact and book an appointment…
Easy to contact and book an appointment for a boiler service. The engineer contacted me on the day and gave me an estimate of his arrival time. The work was all done smoothly and efficiently. Happy customer
June 1, 2026
Unprompted review
Reply from Ideal Heating
Good morning Margaret,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent thank you
June 11, 2026
Unprompted review
Reply from Ideal Heating
Good morning Dave,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Engineer arived on time shoe covers on …
Engineer arived on time shoe covers on very helpful and friendly worked quietly and quickly 10 out of 10
June 8, 2026
Unprompted review
Reply from Ideal Heating
Good morning Carol,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.