I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
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Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
Company replied
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
Company replied
On the day of the service I was contacted by the Boiler Engineer, giving me a two hour slot for arrival. This was very important, as I could inform my Agent who would then contact my tenants. He later... See more
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Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
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Reply from Ideal Heating
Good morning Mrs Gibbons,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The Engineer Liam was very professional…
The Engineer Liam was very professional and yet very friendly. Put the issue right and explained what he had done.
June 19, 2026
Reply from Ideal Heating
Good morning David,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
everything was done in a professional…
everything was done in a professional way. very pleased with the review.
June 16, 2026
Reply from Ideal Heating
Good morning John,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
My recent experience
The communication from head office was excellent.
The communication with the engineer was less so. He was very pleasant, I do not know about his quality of work.
June 18, 2026
Reply from Ideal Heating
Good morning Mark,
We appreciate your positive feedback regarding our head office communication. We are addressing your concerns about the engineer's communication.
Kind Regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Emma,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent service and great engineer.
June 19, 2026
Reply from Ideal Heating
Good morning Yomi,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The engineer was polite and kept in…
The engineer was polite and kept in touch on what was he was doing informing my self on what needed to be done.
June 18, 2026
Reply from Ideal Heating
Good morning Karen,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Great communication
Great communication
Engineer very knowledgeable / on time
Fault repaired
No mess
Great customer experience
June 19, 2026
Reply from Ideal Heating
Good morning David,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Knowlegable Tidy Prompt
June 19, 2026
Reply from Ideal Heating
Good morning Brian,
Thank you for taking the time to leave Ideal Heating a 4-star review, it is greatly appreciated.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Lynn,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Friendly, knowledgeable, and efficient
Member of staff at Head Office was very personable. Engineer called in advance and arrived on time - he was friendly, knowledgeable, & efficient, quickly and correctly diagnosed the fault and fixed it.
June 19, 2026
Reply from Ideal Heating
Good morning Peter,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very tidy and efficient service
June 19, 2026
Reply from Ideal Heating
Good morning David,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Maurice,
We appreciate your 4-star rating and feedback. We're glad the appointment suited you and our engineer was prompt and thorough.
Kind Regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Lorraine,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The engineer was friendly and on time.
The engineer was friendly and on time.
Explained what had been done and cleaned up after himself.
June 19, 2026
Reply from Ideal Heating
Good morning,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
They came out just to do a firmware…
They came out just to do a firmware update and tweak config to clear some error codes, even though all was working fine. Above and beyond!
June 19, 2026
Reply from Ideal Heating
Good morning Shalini,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very professional service
Very professional service, as usual. Lovely polite man, no problems at all. Well done Ideal Heating.
June 18, 2026
Reply from Ideal Heating
Good morning Roslyn,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Very helpful and fixed problem and gave…
Very helpful and fixed problem and gave advice when the boiler is due service
June 1, 2026
Reply from Ideal Heating
Good morning Colin,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent communication quick efficent…
Excellent communication quick efficent service and engineer polite ,friendly and explains things well
June 19, 2026
Reply from Ideal Heating
Good morning Irene,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
The engineer was obviously very…
The engineer was obviously very knowledgeable. He was helpful when asked questions and cheerful in his demeanor.
June 19, 2026
Reply from Ideal Heating
Good morning Jamie,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
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