I contacted Ideal on Thursday 4th June, told them the heating wasn't working and that my husband had just come out of hospital after an operation. They told us they would send an engineer as soon as p... See more
Company replied
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Our system boiler is 8 years into it's 10 year guarantee and whilst it didn't fail, it began to make a loud noise when igniting. I called the helpline and the staff member I dealt with was very frien... See more
Company replied
The Ideal boiler I picked has been running smoothly for 4 years now. The boiler has been entirely reliable and, one grommet aside, required no spare parts. Despite the high popularity of this bo... See more
Company replied
On the day of the service I was contacted by the Boiler Engineer, giving me a two hour slot for arrival. This was very important, as I could inform my Agent who would then contact my tenants. He later... See more
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Company details
About Ideal Heating
Written by the company
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906.
Find Your Ideal Product
Find Your Ideal Installer
Contact info
National Avenue, HU5 4JN, Hull, United Kingdom
- 01482 498660
- idealheating.com
4.8
Excellent
73K reviews
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Reply from Ideal Heating
Good morning Alexander,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Just brilliant
Just brilliant! Tried 3 different independents first, because my boiler is 15 years old, but only the last one knew exactly what was wrong and directed me to Ideal to get the boiler fixed quicker than it would have taken him to source the part and make a return visit.
June 13, 2026
Unprompted review
Reply from Ideal Heating
Good morning Michelle,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Came on time phoned before to tell me…
Came on time phoned before to tell me when he would get to me
June 10, 2026
Unprompted review
Reply from Ideal Heating
Good morning Susan,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Superb
Booked appointment via the chat function, text later that day to say appointment would be next day or rearrange if inconvenient. Rang before nine with two hour a lot, turned up as advised and fixed problem. Could not fault Jamie or the service. Thank you.
June 13, 2026
Unprompted review
Reply from Ideal Heating
Good morning Alison,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Engineer came within a couple of days
Engineer came within a couple of days, very professional, polite. good work and explained everything he'd done. Very good service.
June 11, 2026
Unprompted review
Reply from Ideal Heating
Good morning Mrs Southern,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Super customer service from start to finish!
Super customer service from start to finish! Easy to contact with a straightforward appointment, which was arranged very quickly. There was no issues with the replacement fan we required for our boiler under warranty when discussing the issue with the customer service representative. The heating engineer was very experienced, helpful, friendly and efficient, and resolved our concern on the visit. Thank you very much for your help and fantastic customer care!
June 10, 2026
Unprompted review
Reply from Ideal Heating
Good morning Miss Rich,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Tina,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent service from start to finish
Excellent service from start to finish, lovely engineer Tim was very polite and courteous, would recommend to family and friends.
June 10, 2026
Unprompted review
Reply from Ideal Heating
Good morning Julie,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Susan,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Straightforward and efficient
Straightforward and efficient. Nice people to deal with - highly recommended
June 11, 2026
Unprompted review
Reply from Ideal Heating
Good morning Mr Sears,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
I was very pleased very professional on…
I was very pleased very professional on time it did not take long the engineer was friendly and respectful so I would recommend them
June 12, 2026
Unprompted review
Reply from Ideal Heating
Good morning Mrs Hulme,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning David,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Excellent company to deal with from the…
Excellent company to deal with from the start. Right from the initial telephone call to the final visit by the engineer. Can't speak highly enough. 100% recommendation
June 12, 2026
Unprompted review
Reply from Ideal Heating
Good morning Amanda,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Pete,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Your technician friendly and professional
Your technician arived at the time stated. He was friendly and professional swiftly correcting the fault and explained what parts he had changed and why. Perfect service thank you
June 17, 2026
Reply from Ideal Heating
Good morning Nigel,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Routine annual service
Routine annual service. The engineer was thorough going above and beyond expectations, fixing a fault on the thermostat after we were anticipating the worst. Bravo Ideal. System working perfectly.
June 18, 2026
Reply from Ideal Heating
Good morning Paul,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
On time.clean work.explanation of work…
On time.clean work.explanation of work carried out
June 18, 2026
Reply from Ideal Heating
Good morning Alistair,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Engineer turned up on time and fixed my…
Engineer turned up on time and fixed my boiler! What more could you ask.
June 11, 2026
Reply from Ideal Heating
Good morning Amanda,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Reply from Ideal Heating
Good morning Sharon,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
Steve the engineer was efficient and…
Steve the engineer was efficient and thorough carrying out the annual boiler service. A credit to Ideal in his attitude and his tidy approach.
June 18, 2026
Reply from Ideal Heating
Good morning Nigel,
Thank you for taking the time to provide Ideal Heating with your feedback and a 5-star rating, it is greatly appreciated.
We are delighted to hear you are happy with the service you received.
Kind regards
Niamh
Ideal Heating
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