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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently praise the quality of the hair, noting its natural feel and appealing styles. Many people appreciate the wide selection of wigs, finding them comfortable and soft, with options for various head sizes and densities. The ordering process is often described as easy and straightforward, with many consumers expressing satisfaction with their purchases. However, some customers have experienced issues with orders and delivery, including long waiting times and receiving wigs that did not match the website's descriptions or photos. There have also been concerns about the accuracy of wig density and color, with a few people reporting that the product received was different from what was advertised.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers express satisfaction, praising the quality,... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as receiving... See more

Quality

Consumers find quality to be ambiguous, with many praising the high quality of wigs, describing them as... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some consumers reported fast shipping and... See more

User experience

Customers consistently note positive experiences with the user experience. Many reviewers found the site and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just a few things ..... I don't like the "density" charge. I do understand that your wigs are human hair, but why not make them substantial enough that that additional cost is not needed. I have been... See more

Rated 4 out of 5 stars

This is my 2nd order. The 1st one was great. The one I made this evening was a little confusing. I was applying for Paypal pay later and I think I did but I ended up ordering the same wig 3xs!! I had... See more

Rated 5 out of 5 stars

I’ve been thinking about this purchase for awhile. I finally decided to make the purchase. I hope it is equally satisfying as my last curly style purchase. I loved my last purchase. The hair quality... See more


Company details

  1. Hair Product Store
  2. Hair Extensions Supplier
  3. Wig Shop

Written by the company

We are IDefinewig, a customer-focused brand dedicated to delivering high-quality, affordable human hair wigs worldwide. We specialize in 100% unprocessed virgin human hair products designed to provide a natural look, realistic hairline, and long-lasting durability. As a direct-to-consumer company, we operate our own factories and supply chain, allowing us to offer premium wigs at competitive prices without compromising quality. Our products are versatile—customers can style, dye, or customize them freely to match their personal preferences and occasions. We are committed to authenticity and transparency: all product images and reviews reflect real customer experiences. With a strong focus on service, we provide hassle-free returns, responsive support, and reliable global shipping. At IDefinewig, our mission is simple: to empower every customer with beautiful, natural-looking wigs that enhance confidence while delivering exceptional value and a seamless shopping experience.


Contact info

3.8

Great

TrustScore 4 out of 5

592 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

I received this wig and it was not what…

I received this wig and it was not what I expected from the picture online. I tried to exchange or return and was told it was too far to ship ( China) and that they would refund $15 back from a $125 purchase. Ridiculous! Then they said I could send it back, but had to take pictures and it would take weeks for them to get it back. I kept the wig and swallowed my losses, but will never buy again.

October 1, 2025
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Rated 5 out of 5 stars

Great selection

I was able to quickly find what I was looking for & at a great price. I'm excited about my purchase & can't wait for arrival.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

A rip off company in China

A rip off company in China. I ordered a small wig they sent a helmet. Piss me off. Why have an option for small wigs if you're shipping big head wigs. I tell the majority of women have big heads. All these wigs made for a watermelon head. The straps don't make the wig fit when it's big. You have to sew it small. They will not get another dime from me. Scandalous. All these good reviews but I only saw one that's honest and said she had to do surgery on the wig . Ain't nobody got time for that.

August 19, 2025
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Rated 5 out of 5 stars

Speed on delivery fast delivery

Speed on delivery. Quality of hair. Color always as advertised. I have ordered the Sam wig at least 10’times if not more. I love the wig. Indonesian there was
Another style with that color, maybe a body wave.

September 4, 2025
Unprompted review
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Rated 3 out of 5 stars

I liked the texture of the wig.. but

I liked the texture of the wig. However, the coloring was not as described, nor the layering. I will cut the wig to give me something similar to the picture. I'm still undecided about the coloring. I ordered a second wig of a different style before making a final judgment of the company before posting in my wig reviews.

October 8, 2025
Unprompted review
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Rated 1 out of 5 stars

The wig was horrendous

The wig was horrendous. The cut, the style was nothing like the photo which I realized later was AI generated. When realized this I went to their INSTAGRAM and noticed there were no comments. The communication regarding delivery was awful. I finally reported my $107. purchase to Paypal for them not following up. All the sudden I get this hack job of a wig next day FedEx which was not the carrier on the purchase record. I don’t recommend them ever.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

NO FREE RETURNS AS ADVERTISED

This company advertised free return within 30 days. The wig I received is not the wig I ordered yet they refuse to allow the return. The product is inferior and you will be extremely unhappy as I overpaid. I could have gone to the local store and gotten a much better wig at a cheaper price. I thought they had quality wigs.

September 26, 2025
Unprompted review

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