Identità Reviews 3,193

TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the shoes, highlighting the craftsmanship, comfortable fit even with high heels, and the stylish, timeless designs. Many appreciate the accurate product descriptions and the overall value for money, with some expressing satisfaction with prompt and well-packaged deliveries. However, some people were dissatisfied with the ordering and refund processes. Issues included significant delays in shipping and delivery, unfulfilled orders, and difficulties in receiving refunds, with some customers reporting unexpected charges for returns. There are also occasional mentions of receiving incorrect sizes, defective products, or shoes that did not meet expectations regarding comfort or quality.

What people talk about most

Product

Consumers find product quality and delivery to be ambiguous. Many reviewers praise the high quality,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, craftsmanship,... See more

Order

Clients share ambiguous opinions on order. Many customers express significant frustration with delayed or... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more

Rated 1 out of 5 stars

BEWARE OF EXTRA COSTS. Ordered boots October 21st, were delivered November 17th. Shoes cost £228.55 plus £25.60 shipping and £10.16 duties. Returned boots same day, paying £48 for courier service.... See more

Rated 1 out of 5 stars

Bought new shoes for my wife as a birthday gift. It declares 7/8 day delivery. Still no shoes after nearly a month of waiting. Customer support keeps saying delivery update soon but no information... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Identita Karen boots Patent Red

Ordered the Identita Karen boots in patent red with 120 mm heel as a present for my girlfriend, Dana. Communication pre-delivery was non-existent. The boots did finally arrive about one month after they were ordered. My girlfriend absolutely loves these boots. She is a "boot-aholic" and already had 14 or 15 pairs of thigh high boots. These Karen boots are (just below the) knee boots in a beautiful striking red colour. My girlfriend loves the boots. She is normally a size 39 but ordered one size up (size 40) because there is no zip so one needs to be careful on size. However, the size is a perfect fit for her. She loves these boots and says they are high quality and super sexy. She gets many compliments. The boots are not cheap but the quality is excellent so the boots are actually really "good value for money."

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Most female boots on earth

First of all I like the model of my boots. I purchased the FARAH BLACK SUEDE and I love them so much, so female with my wardrobe. I really love the brand and also the quality. The texture of the material is amazing. They are high but easy to walk and a lot of compliments received. I am so happy I discovered Identita Shoes.

November 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Beautiful

Really high quality beautiful shoes at very reasonable prices. Such a rarity.

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Quality of the shoe

Quality of the shoe. Finest of leather, assembly; the heel perfectly vertical so there is no rolling of ankles.
But, Quality is by far the best sales point and there is no other Italian hand-made shoe that can compare.

November 19, 2025
Unprompted review
Rated 4 out of 5 stars

Very nice choes

Very nice choes. Delivery was perfect.
I bought ankle boots, and the calf feels a bit tight. I need to stresh the leather. Otherwise I would hve put 5.

February 1, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Wonderful shoes

Wonderful shoes - design, craftsmanship ... a pleasure to wear! Thank you for making these wonderful heels!

June 26, 2025
Unprompted review
Advertisement
Rated 2 out of 5 stars

The discount is not applied

The discount this company announces on 'all items', is not applied on all items. So 70% is not always correct at checkout.
I have emailed on this topic, but received no reply.
So be caregull at checkout.

November 19, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look