Identità Reviews 3,191

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 281 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the excellent quality of the shoes, highlighting the craftsmanship, comfortable fit even with high heels, and the stylish, timeless designs. Many appreciate the accurate product descriptions and the overall value for money, with some expressing satisfaction with prompt and well-packaged deliveries. However, some people were dissatisfied with the ordering and refund processes. Issues included significant delays in shipping and delivery, unfulfilled orders, and difficulties in receiving refunds, with some customers reporting unexpected charges for returns. There are also occasional mentions of receiving incorrect sizes, defective products, or shoes that did not meet expectations regarding comfort or quality.

What people talk about most

Product

Consumers find product quality and delivery to be ambiguous. Many reviewers praise the high quality,... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality, craftsmanship,... See more

Order

Clients share ambiguous opinions on order. Many customers express significant frustration with delayed or... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise fast... See more

Refund

Customers had negative experiences with refund. Many reviewers report significant delays, with some waiting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more

Rated 1 out of 5 stars

BEWARE OF EXTRA COSTS. Ordered boots October 21st, were delivered November 17th. Shoes cost £228.55 plus £25.60 shipping and £10.16 duties. Returned boots same day, paying £48 for courier service.... See more

Rated 1 out of 5 stars

Bought new shoes for my wife as a birthday gift. It declares 7/8 day delivery. Still no shoes after nearly a month of waiting. Customer support keeps saying delivery update soon but no information... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great shoes

Great shoes, sturdy and comfortable. If you looking for comfort and well made shoes identità is your best choice ever girl. Thank me later 🫶🏽

August 3, 2025
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Rated 1 out of 5 stars

Be very careful or directly avoid at…

Be very careful or directly avoid at all cost, they will not be paying the international taxes and bill UPS for it to you. They charged me $45 shipping plus $116 import duty. The shoes are not as described, narrow and poorly made. I spent another $56 to send those back. Worst experience ever. I have receipts of EVERYTHING. Will contact our attorneys. Banks, already notified.

August 28, 2025
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Rated 5 out of 5 stars

Very well balanced ankle boots

Very well balanced ankle boots, handcrafted. Wearing them is comfortable even heel is high, 12 cm. Nice leather outside and inside. Customer service very helpful, delivery service very fast.

September 23, 2024
Unprompted review
Rated 4 out of 5 stars

Italian elegancy

The Daisy sandals are very classic and beautiful model and easy to wear, even in 12 cm version.
I advise to choose your normal shoesize.
If you choose the Swami-pumps, I advise to take a larger size.

September 6, 2025
Unprompted review
Rated 5 out of 5 stars

Great shoes

Great shoes, delivered as promised.
They look stunning and the quality is as expected. Really a great gift for my girlfriend.

August 6, 2025
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Rated 5 out of 5 stars

Beautiful comfort

I waited to order, careful consideration, the shoes are beautiful & very comfortable even with heel. I receive a lot of compliments when wearing them.
I also have long/high boots, exquisite leather , also with a heel ( wedge). Very comfortable & a feeling of confidence.
The order had a delay ( due to Easter) but I was kept informed by e-mail & once sent they arrived very quickly.

April 24, 2025
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Rated 4 out of 5 stars

Amazing boots

I had trouble with the delivery but they were helpful about it and the boots are honestly amazing.

November 21, 2024
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Rated 5 out of 5 stars

Sexy Swami 12 cm

Ho acquistato Swami 12 cm, decollete in pelle bordeaux, un regalo per la mia compagna: elegante, sexy, cleavage perfetto, davvero belle.

September 25, 2024
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Rated 5 out of 5 stars

WOAAH beautifull Penelope rosso

I ordered a pair of boots Penelope rosso, I had received them on saturday. Woaah wat a nic pair of boots. I' have got a few pair of Dayna boots in differen color, but these are Super

September 20, 2025
Unprompted review

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