Identità Reviews 3,192

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Considering 275 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting the excellent leather, workmanship, and comfortable fit of the shoes. Many appreciate the elegant and timeless designs, finding the items to be true to their descriptions and photos, and often receiving compliments when wearing them. However, some people were dissatisfied with the refund process, reporting difficulties in getting their money back, being charged for return taxes, or not receiving full refunds. There are also mixed opinions regarding product descriptions and the delivery service, with some experiencing significant delays and others finding the process smooth and quick.

What people talk about most

Product

People report ambiguous experiences with product. Many customers praise the high quality, craftsmanship, and... See more

Quality

Customers had positive experiences with quality, often praising the excellent craftsmanship, high-quality... See more

Order

Clients share ambiguous opinions on order experiences. Many customers express significant frustration with... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many customers experienced significant delays,... See more

Refund

Reviewers highlight negative aspects of the refund process. Many customers report significant delays, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Shoes are of great quality. We placed order (supposed to ship in 5-8 days) shoes didn't ship till almost a month later. Were promised a gift certificate for initial delay. Great received. Also s... See more

Rated 1 out of 5 stars

I was very excited about the quality, heel height, comfortabilty & quick delivery until I realized I was delivered 2 right shoes. I reached out customer service who promised a delivery date. There w... See more

Rated 1 out of 5 stars

BEWARE OF EXTRA COSTS. Ordered boots October 21st, were delivered November 17th. Shoes cost £228.55 plus £25.60 shipping and £10.16 duties. Returned boots same day, paying £48 for courier service.... See more

Rated 1 out of 5 stars

I ordered a pair of heels but never received them. I was repeatedly told that the order was in its final stage and would be delivered within 48–72 hours. More than a week has now passed, and I still h... See more


Company details

  1. Shoe Store
  2. Boot Store
  3. Clothing Store
  4. Felt Boots Store
  5. Shoe Factory
  6. Women's Clothing Store

Written by the company

Dicono che essere se stessi, sempre e in ogni occasione, è uno dei segreti della felicità. L’obiettivo che ci poniamo è quello di far scoprire e riscoprire l’identità di ogni donna con una linea di calzature 100% made in Italy a produzione artigianale , dallo stile glamour e bon ton, con un tocco pop ma soft, provocatrici & lussuriose , rock e allo stesso tempo classic.


Contact info

2.8

Average

TrustScore 3 out of 5

3K reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I’ve purchased from this boutique many…

I’ve purchased from this boutique many times over the past 3 years, and I always come back. The quality is consistently amazing, the shoes are incredibly comfortable, and the designs are both elegant and timeless. It’s my go-to online shoe boutique for classic cuts and refined style. Customer service has always been great, and my last order arrived in Dubai faster than expected. No issues at all—just a smooth, premium experience every time.

September 3, 2025
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Rated 5 out of 5 stars

Simply great

I discovered Identity Shoes about a year ago and bought a pair of 12cm heel sandals and recently a pair of 12cm heel boots. Excellent quality leather and excellent workmanship. Active and helpful customer service with immediate responses. I will soon buy a higher pair of sandals and maybe a pump. Strictly 12cm heel!!!Tks a lot. Best regards

September 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Stunning

the many pair of heels i have bought for my fiance are absolutley stunning and sexy!! she wears them on our special dates and looks amazing in your heels!!!

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Gorgeous Green Suede boots!

I ordered the beautiful green suede kitten heel boots having never ordered from this company before but everything went very smoothly. The boots arrived in perfect condition i wore them to a wedding and stood in them and danced all day and night first time out and no pain, no blisters just bliss!! And lots of compliments too!!
I am about to order my second pair of boots from this company because the delivery was great and i know the quality is fantastic! My experience all round has been excellent.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality and style

I have ordered from Identità several times now. The shipping time is very fast. The shoes are of excellent quality and style. Ilove ordering from Identità.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

This is a brand you can trust …

This is a brand you can trust …. ! Not only are the shoes made with superior quality and craftsmanship, the customer service matches. I personally had a problem with returning an item and the patience they had with me and the level of understanding and care to my first purchase experience was nothing like I’ve ever experienced. I’ve told everyone about this brand ..
🇺🇸 a long term customer with a smile

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Identita the Company that knows how to make Shoes.

I have not had the chance to wear a perfect pair of Identita shoes.
But if I did I know they would be the perfect pair of shoes anyone could own.
They would fit perfectly,No aches or Pains, No blisters because that's what Identita go by.
The perfect pair of Shoes, Boots or Sandals and you will come back for more.
Hopefully they will be on my feet one day. The Best Shoes one can Own.

September 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Favourite 10+ pair of shoes

In last over year I got my self around 10x pair of shoes from my beloved Identità.
Mostly high heels boots. Absolutely love all of them and looking forward to get another one.

September 22, 2025
Unprompted review

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