Absolutely shocking service. Live in the same town but can’t collect so have to pay postage and wait 4 days for delivery. Wrong size of shoe was delivered but won’t allow me to go and exchange, I hav... See more
Company replied
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Absolutely shocking service. Live in the same town but can’t collect so have to pay postage and wait 4 days for delivery. Wrong size of shoe was delivered but won’t allow me to go and exchange, I hav... See more
Company replied
Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business wh... See more
Company replied
Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was mad... See more
Company replied
Very high quality costumes at very good price. Costume bags with are so useful. First costume order had to be cancelled as was told it would arrive in 2 months, a month after our competition, however... See more
Company replied
IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and retailers with quality dancewear and costumes. Suppliers of: 1st Position, Capezio, BLOCH, DSI London, Wear Moi, Intermezzo, RAD, BBO, UKA, Pineapple, Roch Valley and Artstone.
Harlequin House, Forde Court, Forde Road,, TQ12 4BT, Newton Abbot, United Kingdom
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Always so prompt with email responses. Everything is clear. Even when they're out of stock it's clear to see that your item would be on a back order. Easy to purchase and always had quick delivery.

Reply from International Dance Supplies
Whilst the company's products and service has been good in the past.For the second time within last 6 months the company has mixed up the details and orders on my two unconnected dance schools accounts. I feel this was unacceptable, and worrying as too how safe my data is.

Reply from International Dance Supplies
We love that our order arrives very fast even though we are in Singapore. It takes about 3-4 days upon order for our goods to arrive. Fantastic service!

Reply from International Dance Supplies

Reply from International Dance Supplies
I truely find the costumes to be of great quality. The delivery is just fantastic. The only negative is that the size guide should be per age if possible as with 250 students it is impossible to measure each child.

Reply from International Dance Supplies
My purchase arrived very quickly and was packaged extremely well. The cane which I ordered was exactly as described and of a very high quality.

Reply from International Dance Supplies
Excellent customer service and website! Very speedy delivery

Reply from International Dance Supplies

Reply from International Dance Supplies
I love your quick patage service with DHL this is a big plus. Aslo a great range of different brands.

Reply from International Dance Supplies
Always have a fab experience the customer service is spot on and communication is great

Reply from International Dance Supplies
This is a website which works practically for me. I can search for my past orders. Search bar works too. The only complaint I have is having to pay VAT for bigger sizes. This VAT doesn’t always come up clearly. Moreover children are bigger sizes these days. VAT is meant for adults but these children are not adults because they wear bigger sizes.

Reply from International Dance Supplies
Very high quality costumes at very good price. Costume bags with are so useful. First costume order had to be cancelled as was told it would arrive in 2 months, a month after our competition, however second costume choice instead was fab next day delivery! Make sure to check shipping dates by phoning before ordering, and they can tell you which ones they already have in the Uk.

Reply from International Dance Supplies
International Dance Supplies always comes up trumps for us - Website is easy to use and order from - delivery and despatch are great and goods - first class

Reply from International Dance Supplies
IDS province such wonderful service with staff being so well informed and so helpful.
The quality, range and price of Dance and Gymnastics wear is excellent

Reply from International Dance Supplies
Prompt delivery and easy to use website. A bit annoying that the tax isn’t shown in initial price.

Reply from International Dance Supplies
Absolutely the best customer experience for a dance teacher . Exceptional customer service.

Reply from International Dance Supplies
It has been an extremely disappointing an frustrating 2 months with this very primitive online shop. Their welcome discount codes didn't work and we ended up having to order manually via sending an excel list of items via email as they requested. We followed the prices listed on the website, only to get a confirmation of our order with some items with marked up prices. Asked why, and customer service gave a customary answer "items on website exclude vat". That could have fooled me, EXCEPT, why were only some items marked up? So I had to ask again, and then they came back with, "oh those were with promotional prices, but the promotion is over". Oh?? But as they sent that reply, I checked the website and the promo price was still there, so how can they simply charge me a higher price? If I could order online, I wouldn't be dealt with a higher price....and they can simply increase the price to whatever value and I would have to accept, without knowing what the real selling price is at that point in time? Very professional indeed.
And after receiving my order, I realised that they have sent the wrong goods. My item number was listed correctly in my excel list. And back to the very root of the problem...if I could place my order online, this wouldn't have happened. Waiting to see how the return/exchange process is going to look like and how much more frustration and disappointment we have to deal with.
On the bright side, this will be the very last time we will order from them.

Reply from International Dance Supplies
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