International Dance Supplies Reviews 

862
•
TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Absolutely shocking service. Live in the same town but can’t collect so have to pay postage and wait 4 days for delivery. Wrong size of shoe was delivered but won’t allow me to go and exchange, I hav... See more

Company replied

Rated 4 out of 5 stars

Normally great experience with IDS. Just frustrating that some uniform items are out of stock for months on end. It has a knock on effect with our customers and makes it difficult to run a business wh... See more

Company replied

Rated 4 out of 5 stars

Really helpful & friendly company. Slight challenge using my first time purchase discount code online & had to call for assistance. Team member was very helpful & provided a solution & payment was mad... See more

Company replied

Rated 4 out of 5 stars

Very high quality costumes at very good price. Costume bags with are so useful. First costume order had to be cancelled as was told it would arrive in 2 months, a month after our competition, however... See more

Company replied

Company details

  1. Dance Store

Information provided by various external sources

IDS is Europe's largest wholesale dancewear supplier servicing dance teachers and retailers with quality dancewear and costumes. Suppliers of: 1st Position, Capezio, BLOCH, DSI London, Wear Moi, Intermezzo, RAD, BBO, UKA, Pineapple, Roch Valley and Artstone.


Contact info

3.7

Average

TrustScore 3.5 out of 5

862 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(862)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would shop again

Always so prompt with email responses. Everything is clear. Even when they're out of stock it's clear to see that your item would be on a back order. Easy to purchase and always had quick delivery.

May 1, 2025
Unprompted review
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Reply from International Dance Supplies

I am sorry there has been such a delay in responding to your review, we have had technical issues which are now resolved. Thank you for such a wonderful review, it is always so nice to see a positiive response. Thank you again.

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Rated 2 out of 5 stars

Whilst the company's products and…

Whilst the company's products and service has been good in the past.For the second time within last 6 months the company has mixed up the details and orders on my two unconnected dance schools accounts. I feel this was unacceptable, and worrying as too how safe my data is.

May 9, 2025
Unprompted review
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Reply from International Dance Supplies

I am sorry there has been such a delay in responding to your review, we have had technical issues which are now resolved. I am sorry there was a mix up with your orders but can assure you that your data is perfectly safe and we do not share it with any outside bodies.

Rated 5 out of 5 stars

Fantastic service

We love that our order arrives very fast even though we are in Singapore. It takes about 3-4 days upon order for our goods to arrive. Fantastic service!

February 26, 2025
Unprompted review
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Reply from International Dance Supplies

Thank you for the review. We are so happy to hear that as an overseas customer you are pleased with the speed of delivery. We always do our best to provide all our customers with the best possible experience.

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Rated 4 out of 5 stars

I truely find the costumes to be of…

I truely find the costumes to be of great quality. The delivery is just fantastic. The only negative is that the size guide should be per age if possible as with 250 students it is impossible to measure each child.

December 18, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the great review. As far as the sizing is concerned the manufacturers all work to different sizing standards so we publish their sizing charts to try to help you get the correct size but are aware that this does not guarantee a perfect fit. Some of these include ages but not all of them.

Rated 5 out of 5 stars

Excellent service

My purchase arrived very quickly and was packaged extremely well. The cane which I ordered was exactly as described and of a very high quality.

September 19, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the way we dealt with your purchase.

Rated 5 out of 5 stars

Excellent customer service and website

Excellent customer service and website! Very speedy delivery

September 8, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the review. We are so pleased that you are happy with the website. The IT team have worked hard to make it user friendly and I will pass your comments on to them and to the customer service team.

Rated 5 out of 5 stars

Dance wear

Quick delivery. Easy to order. Good products

September 13, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for your review. It is good to hear your order arrived promptly and that you are happy with the ease of ordering and your purchase.

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Rated 4 out of 5 stars

Quick Delivery

I love your quick patage service with DHL this is a big plus. Aslo a great range of different brands.

September 3, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the review. It is good to hear that as an international customer you are happy with our shipping service and range of products. We always try to give the best value for money and pride ourselves on our product selection.

Rated 5 out of 5 stars

Always have a fab experience the…

Always have a fab experience the customer service is spot on and communication is great

June 9, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the wonderful review. It is really nice to hear positive comments and I will pass them on to everyone here.

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Rated 5 out of 5 stars

This is a website which works…

This is a website which works practically for me. I can search for my past orders. Search bar works too. The only complaint I have is having to pay VAT for bigger sizes. This VAT doesn’t always come up clearly. Moreover children are bigger sizes these days. VAT is meant for adults but these children are not adults because they wear bigger sizes.

April 17, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the review and your positive comments about the website. I am sorry about the VAT but this is something imposed by the Government and is entirely out of our control. We have no say over when VAT starts to be charged although we fully appreciate that children are getting bigger.

Rated 4 out of 5 stars

High quality costumes at very good prices

Very high quality costumes at very good price. Costume bags with are so useful. First costume order had to be cancelled as was told it would arrive in 2 months, a month after our competition, however second costume choice instead was fab next day delivery! Make sure to check shipping dates by phoning before ordering, and they can tell you which ones they already have in the Uk.

April 16, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the great review. We always try to help our customers get what they need in time for shows and performances and your advice is spot on.

Rated 5 out of 5 stars

IDS are Brilliant!

International Dance Supplies always comes up trumps for us - Website is easy to use and order from - delivery and despatch are great and goods - first class

March 2, 2024
Unprompted review
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Reply from International Dance Supplies

We at IDS always do our best to give our customers a brilliant service and we really appreciate it when someone tells us we are doing well. Thank you.

Rated 5 out of 5 stars

IDS province such wonderful service…

IDS province such wonderful service with staff being so well informed and so helpful.
The quality, range and price of Dance and Gymnastics wear is excellent

March 28, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the positive review. It really makes our day when people take the time to post good reviews and I will pass this on to all the staff here. We look forward to our next dealings with you.

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Rated 4 out of 5 stars

Prompt delivery and easy to use…

Prompt delivery and easy to use website. A bit annoying that the tax isn’t shown in initial price.

March 6, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for the great review. The reason the tax is not shown is because the catalogue is also used by customers abroad who have different rates.

Rated 5 out of 5 stars

Exceptional customer service experience.

Absolutely the best customer experience for a dance teacher . Exceptional customer service.

February 27, 2024
Unprompted review
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Reply from International Dance Supplies

Thank you for such a wonderful review, we always try to do our best for our customers and it is always great to hear that we have succeeded.

Rated 1 out of 5 stars

Dismal, full of errors and lack of professionalism

It has been an extremely disappointing an frustrating 2 months with this very primitive online shop. Their welcome discount codes didn't work and we ended up having to order manually via sending an excel list of items via email as they requested. We followed the prices listed on the website, only to get a confirmation of our order with some items with marked up prices. Asked why, and customer service gave a customary answer "items on website exclude vat". That could have fooled me, EXCEPT, why were only some items marked up? So I had to ask again, and then they came back with, "oh those were with promotional prices, but the promotion is over". Oh?? But as they sent that reply, I checked the website and the promo price was still there, so how can they simply charge me a higher price? If I could order online, I wouldn't be dealt with a higher price....and they can simply increase the price to whatever value and I would have to accept, without knowing what the real selling price is at that point in time? Very professional indeed.
And after receiving my order, I realised that they have sent the wrong goods. My item number was listed correctly in my excel list. And back to the very root of the problem...if I could place my order online, this wouldn't have happened. Waiting to see how the return/exchange process is going to look like and how much more frustration and disappointment we have to deal with.
On the bright side, this will be the very last time we will order from them.

February 25, 2024
Unprompted review
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Reply from International Dance Supplies

I am sorry you have had a negative experience with your order. I have spoken to the Customer Service Team and, although some errors were made with your order, they have assured me that they have been in touch with you and have sorted all of the issues you had to your satisfaction. I hope you will give us another chance so we can prove that your experience is not the way we usually conduct our business.

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