I got my package as I ordered it, it's perfectly functional for the purpose I got it for and any damage was minor and easily fixed. for reference I got a ps4 version of Minecraft and it was a bit of m... See more
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Review summary
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Never have a bad experience buying from cex. The only reason I don't give 5 stars is excessive postage costs. Even more when multiple items are shipped from the same store and they don't combine posta... See more
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say... See more
well packaged - speedy delivery -in early stages- so still trying out the equipment purchase - 5 year warranty adds peace of mind
Company details
Written by the company
CeX is Ireland’s largest second-hand electronics and entertainment specialist with 600+ stores Worldwide. Buy, sell and exchange a range of phones, games, consoles, laptops, tablets, computers, electronics & gadgets for cash or CeX vouchers. With a free 5-year warranty on most products sold, CeX has served tech enthusiasts the latest and greatest in the world’s tech for decades. You can also donate your unwanted games and gadgets to charity. To see our full online returns policy visit webuy.com or to contact customer services visit webuy.com/support
Buy with Trust at CeX
Written by the company
- 5 Year Warranty on Everything!
- Enjoy the security of a 5-year warranty on the widest range of games and consoles, phones, electronics, computers and much more.
Contact info
4.0
Great
44K reviews
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Delivery was very quick
Delivery was very quick, chromebook arrived less than 24 hours after placing the order which I was very impressed with! My only complaint would be that it didn’t come with a charger and it didn’t say anywhere on the website that it wouldn’t come with a charger so had to purchase one but other than that, overall very happy with my product.
March 26, 2026
Item was in perfect condition
Item was in perfect condition. Delivery very quick very happy with level of service
April 11, 2026
I ordered this on a Friday and it said…
I ordered this on a Friday and it said it would be 3-5 working days but it arrived the next day was very happy
April 10, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not the best but not the worse
This wasn't the best experience I've had with cex as 2 of the 3 items of my order have been misplaced but atleast I got a refund for then beside that its OK
Kind regards charlie callis
April 11, 2026
Reply from CeX/Webuy - Ireland
Hi Charlie,
Thank you for your review, and I’m sorry to know all items couldn’t be fulfilled in your recent purchases.
Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect or unfit for sale, thus, to avoid the inconvenience of returning the item to us, such items are cancelled.
With the way our system works, we try to assign this item to another store, however, this is not possible every time.
I’m glad you received a refund for the cancelled items.
Upon reviewing our records, I noticed one of the DVDs from your latest purchase is currently in stock. If you wish to repurchase it, feel free to write to us on the same thread you had with my colleague. I will be happy to take over and assist you further.
Regarding the other DVD, I’m afraid it is currently out of stock. If you wish to be notified once it’s back, kindly click the ‘Notify me’ button on the web listing.
Regards,
Saanchi
I didn’t get a charger with my tablet…
I didn’t get a charger with my tablet that’s y it’s only 4stars
April 11, 2026
Item arrived packed extra safe
April 11, 2026
This was one of the worse experiences I…
This was one of the worse experiences I had with online purchases. We ordered 3 items but seems 2 got cancelled as they couldn't been sources even when they still on the page as available. So I tried to purchase again and again got cancelled but not just that. They still sent just one item without confirmation if still want it, as in this case the post more than the item as was a fill up order. And somehow I have multiple 5euros deductions on my account out of what the order was.
April 10, 2026
Reply from CeX/Webuy - Ireland
Hi,
Thank you for your review.
I'm very sorry that we could not fulfil one of the items from your recent orders, and I apologise for the inconvenience caused to you.
As CeX does not have a centralised warehouse, the stock is sourced from various CeX stores across the region. Thus, in instances such as yours, before the online order is processed, it may be noticed that products may be sold in the store, assigned to another online order or may not be in a condition to be dispatched.
According to our records, the item in question could not be sent as it was unfortunately not fit to be sold, as a result, it has been adjusted of stock already.
Be assured, you were not charged for the cancelled item(s) and if any funds were allocated by your bank these would be reversed to your account within 10 working days.
The next time you place an order with CeX you may include the same item again along with the other items, if available in stock
I hope this information helps & in case you require any additional help, please write to us via our support page & we'll certainly help.
Regards,
Rahul
Replacement Game
Package was not sealed when arrived. Got a new better version if the game sent out and delivered within a day.
Really happy.
April 11, 2026
Reply from CeX/Webuy - Ireland
Hi Lenin,
Thank you for your review.
We have quality checks in place to ensure items are accurate and in line with the order before dispatch. However, it appears this was missed in this instance, and we apologise for the experience.
Your feedback has been shared with the store management so they can review their pre-dispatch process to help prevent this from happening again.
On reviewing the records, the order has been refunded to the original mode of payment, which is good to see.
As the same model is currently out of stock, should you wish to purchase something similar, please feel free to reply on the same email thread with my colleague, and I’ll be happy to help ensure a smoother experience this time.
Regards,
Saanchi
Fast delivery.
April 10, 2026
I think the experience was good perfect…
I think the experience was good perfect even,but there is just one thing.the selling.i believe you should be allowed to put up your own listing but have cex choose the price,but thats just my opinion.
Thats all
April 5, 2026
Quick delivered and great quality product
Quick delivered and great quality
April 10, 2026
Unprompted review
Screen we had paid for was allegedly…
Screen we had paid for was allegedly not working. Keyboard we bought has drawn on letters and two in the wrong location.
April 10, 2026
Reply from CeX/Webuy - Ireland
HI Barry,
Thank you for your review, and I'm sorry to hear that your recent purchase experience didn't go as intended.
Our stores make every effort to fulfil customer orders and we have guidelines in place to check the product specifications while processing them. However, at times, the stores notice that the item is incorrect or unfit for sale, thus, to avoid the inconvenience of returning the item to us, such items are cancelled.
Regarding the issue with the keyboard, I've replied to your registered email ID to look into it and assist further.
Please feel free to write back on the same thread for more help.
Regards,
Ramson.
Ordered online
Ordered online, had no issues with that side of things. Went into the store, have the order number and done! The guy behind the counter was very friendly and nice too.
March 26, 2026
Great deal and there were no issues of…
Great deal and there were no issues of the item
March 26, 2026
Arrived fast but my items was in a bad…
Arrived fast but my items was in a bad shape but it's supposed to be used so it's understandable
March 23, 2026
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