Had my flight covered with ifdelayed, had it canceled by KLM due to covid restriction, could use the voucher due to restriction and now, after one year, i've been told by ifdelayed that they won't eve... See more
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See what reviewers are saying
Ifdelayed took our flight delay case to court (with the promise it was completely safe for us), and lost it. Then Ifdelayed went bust. We now have had to pay the airline their court fees (nearly 1... See more
Didn't believe that it would work in first place but thought that since I am not paying any fee to get started wouldn't hurt to try. The process went amazingly fast, nobody asked me to share any weird... See more
IfDelayed just successfully closed our case (group of 4 passengers) about a delayed flight with Norwegian. We received full compensation. Initially Norwegian refused to pay anything. IfDelayed su... See more
Company details
Information provided by various external sources
Few passengers are aware of their consumer rights protected under Regulation (EC) 261/2004 and many lack the will or legal knowledge to go through with a claim. The compensation depends on the length of the flight but also how many hours the flight was delayed and varies between €250-600 per passenger. You are entitled to flight delay compensation in accordance with the regulation when you flew with an EU Airline that took off or landed within the EU. The regulation is also applicable when you flew with a Non-EU Airline that departed from within the EU. The time limit for claims regarding cancelled, delayed or overbooked flights is determined by the national laws of each EU member state and is usually between 3-10 years
Contact info
Kungsgatan 28 3 fl, 111 35 Stockholm, Stockholm, Sweden
- +46 200 883 883
- contact@ifdelayed.com
- ifdelayed.com
They got me my Money back!
It took them around 6 months to do it but it was worth the wait.
Just got a reply that they managed to get me 600£ back.
To know that someone out there was willing to go help the ones who can't do this themselves for a small fee. It's very comforting.
Now i know i can rely on someone if there's delays in the future!
October 22, 2019
Unprompted review
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I did not get my money back.
October 16, 2019
Unprompted review
Reply from Ifdelayed.com
Hej! Vi är väldigt måna om att våra kunder ska vara nöjda så det är riktigt tråkigt att du har fått en dålig upplevelse av Ifdelayed. Vi yrkar på ersättning från flygbolagen i enlighet med EU-förordning 261/2004 och följer artiklarna i den. Ibland blir ett flygplan försenat pga en så kallad extraordinär omständighet och då är man ej berättigad till ersättning. Vi vill gärna att du kontaktar oss på contact@ifdelayed.com så kan vi ringa upp dig och reda ut vad som har hänt!
Incredible
Incredible, it took 3 months but it was all worth it. Thank you so much!
October 9, 2019
Unprompted review
the legal crew are very professional…
the legal crew are very professional and the replay fast.
October 8, 2019
Unprompted review
I'm happy that I used the services of IFDELAYED
I'm happy that I used the services of IFDELAYED even though I couldn't receive the full compensation due to "capacity issues in Germany and many other countries in the EU". Nevertheless my additional expenses like hotel and transfer were paid for as well. I would definitely recommend this company if you have any kind of issues with your flight.
September 17, 2019
Unprompted review
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Smooth and comfortable
Smooth and comfortable, I got more than expected back
September 5, 2019
Unprompted review
Reply from Ifdelayed.com
We are really happy we could help you Åsa!
Getting refunds for additional expenses which occurred during the disrupted journey is something we do for our clients on a daily basis as this is the airline's responsibility.
We would like to remind - passengers should always keep all receipts in case of the delay or cancellation.
Regards,
//Team Ifdelayed
Taking care of your case
There was some missunderstanding in the begining, but after a short conversation we could agree. It was Ifdelayed who called me, realy nice of them! The company care for its clients, that’s for sure.
August 27, 2019
Unprompted review
Reply from Ifdelayed.com
Dear Maija, our Tech Support is looking into your case issue and I will personally contact you to support you in the mentioned matter to sort the problem out.
Kind Regards,
Pauline
COO at Ifdelayed
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Very fast and clear what was going on
August 26, 2019
Unprompted review
Professional, fast and efficient.
When I contacted Ifdelayed.com I got a quick response and very good feedback during the course of the case.
Professional, fast and efficient.
July 26, 2019
Unprompted review
Amazing service - Thanks ifdelayed
I used ifdelayed for the first time two weeks ago. I filled in the simple form 2minutes while at the airport being delayed. My plane was 5 hours late and me and my family received 18.000 SEK (1.700 euro) in my account just two weeks later , ifdelayed did all the work. Super simple - great service!!
July 18, 2019
Unprompted review
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Ok service
Ok service. Not very user friendly. Doesn’t allow to see the claim one has sent in and cannot therefore edit it, like flight number etc, and doesn’t say how much money has been transferred to your account. Small things that could probably be adjusted in their system.
July 16, 2019
Unprompted review
The have a very simple and efficient…
The have a very simple and efficient method for claim settlement. Really appreciate their help for my claim.
July 15, 2019
Unprompted review
Very good job
Very good job! I got my compensation. Thank you! I'll use ifdelayed again.
July 2, 2019
Unprompted review
Hi my flight going through Europe was…
Hi my flight going through Europe was delayed about 5 hours, so I decided to use ifdelayed to get my compensation just to have a smooth and easy experience.it took about 6 months and they write to me that their closing my case without explaining why they couldn't do anything! In my opinion their a scam and will never use them again!
June 28, 2019
Unprompted review
Reply from Ifdelayed.com
Dear Suri, kindly note that we did our best to proceed with further actions in your case. However, we need to point it out that the procedure with airlines sometimes takes time, as we always try to solve the case on the happy common path. We always believe every client is eligible for any gesture of goodwill to compensate a bad experience from the airline, but bear in mind that in case of ineligible claims or insufficient jurisdiction we are unable to process the case to the highest instance. In your case we are very sorry our explanation didn’t meet your expectations, we have written to you in your customer portal about your specific case and tried all options before closing the case. If you wish for a more elaborate explanation please let us know, and we will call you as soon as possible.
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Goos service
Great work. I would rise to five stars if the web site were more user friendly. It doesn´t allow to edit the claims
June 26, 2019
Unprompted review
After some weeks an amount money…
After some weeks an amount money recived 🙂👍
May 23, 2019
Unprompted review
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