iFixTech, Poole, Dorset Reviews 81

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their extensive knowledge, professionalism, and helpfulness, making every interaction pleasant and easy. Many people highlight the excellent service, noting its efficiency, speed, and the clear communication provided throughout the repair process. The technology expertise is frequently mentioned, with consumers appreciating the ability to solve complex issues and provide valuable advice. People also commend the customer service for its responsiveness and the personalized approach taken to address individual needs. Reviewers often express their trust in the company and its ability to deliver reliable solutions.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the professional, efficient,... See more

Product

Users describe ambiguous interactions with product. Many customers sought help for issues with their Apple... See more

Technology

Consumers find technology support to be positive. Reviewers consistently praise the expertise and... See more

Customer service

Clients share positive opinions on customer service. Reviewers consistently praise the professionalism,... See more

Based on these reviews

Rated 5 out of 5 stars

IFixTech has done a number of repairs since I came to the area. Most recently on my Microsoft Surface, my main machine. The charge stayed as the estimate although taking longer than expected. There... See more

Rated 5 out of 5 stars

I had an issue with an old iMac which wouldn’t power up. I spoke to Paul who is very friendly and very knowledgeable, which made the whole process easy. Paul tried to fix the issue but it became cle... See more

Rated 5 out of 5 stars

Paul is the go-to man for PC/laptop repairs. Most thorough, addressing faults I didn't know were there (cleaned out dust, cleaned an area where some kind of liquid had got in) without charging beyond... See more

Company replied

Rated 5 out of 5 stars

I had a problem with an iMac. Paul talked through the diagnostic process as we didn't know if the problem could be solved. During the diagnostic, Paul communicated the options. I decided on this oc... See more


Company details

  1. Computer Repair Service

Written by the company

At iFixTech, I specialise in expert repairs and IT support for MacBooks, Windows laptops, desktop PCs, and gaming systems. As Dorset’s only Apple Independent Repair Provider (IRP), I provide trusted, high-quality repairs using genuine Apple parts and tools. Whether it's data recovery, performance upgrades, or business IT support, I deliver honest advice and reliable service with over 20 years of hands-on experience. Based in Poole, I serve local homes and businesses with a personal, no-nonsense approach. Need your tech fixed right the first time? I’ve got you covered.


Contact info


4.8

Excellent

TrustScore 5 out of 5

81 reviews

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Rated 5 out of 5 stars

iMac failing to power up.

I had an issue with an old iMac which wouldn’t power up. I spoke to Paul who is very friendly and very knowledgeable, which made the whole process easy. Paul tried to fix the issue but it became clear it was uneconomic to do so and he was able to source a replacement machine.

April 16, 2026
Unprompted review
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Rated 5 out of 5 stars

EXCELLENT SERVICE AND OUTCOME

I submitted a corrupted sandisk camera data card. Excellent professional service, timely communications and updates throughout. Issues were successfully resolved and a large number of images were recovered.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Superb service.…

Paul Betteridge was so thorough and fully engaged with
sorting out my email problem and his charge was very reasonable considering the amount of time it took to resolve.
I thoroughly recommend him.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

I'm very, very happy with Paul. He is the fairest man I have come across for a long time. He always takes time to explain things and I have spoken to him on about 3 occasions about 2 years ago before actually meeting him yesterday and he was then able to advise me over the phone costing me nothing at all. I only know one other person that has done that and it is our aerial man. They are out there but few and far between. Paul is very fair with his prices too. Thank you.

February 6, 2026
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Rated 5 out of 5 stars

Paul at iFixTech

Paul is an amazing computer guru!
His knowledge of Apple systems and applications is incredible.
His ability, enthusiasm and tenacity for solving issues and problems is seriously impressive.
A friendly, professional service is a delight to experience!

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

IFixTech has done a number of repairs…

IFixTech has done a number of repairs since I came to the area. Most recently on my Microsoft Surface, my main machine. The charge stayed as the estimate although taking longer than expected. There’s always understanding of the frustration we feel when important electronics let us down. Communication along the way is great too. Happy to recommend!

January 20, 2026
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Rated 5 out of 5 stars

Brilliant service

Great communication. Paul kept me updated on every step and price agreed beforehand. Service was excellent and I recommend him. This isn't the first time I've used iFixTech and would use again.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Laptop Repair

My daughter inadvertently caused water damage to her laptop, Paul was very accommodating and provided a very quick service to diagnose & offer an honest list of options for how to proceed.
Communication was fast and clear and costs were very reasonable.
Thanks Paul.

December 16, 2025
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Rated 5 out of 5 stars

No Problem

Really great and complete customer and follow -up service. Paul is the first person I take my devices to and have done so for 5 years now. I had an issue with macros on a spreadsheet I use which was designed by a third party. Paul went through various remote methods and advice to resolve the issue, but concluded that I needed to purchase Microsoft 365 for WORD/EXCEL as my current system would not work the macros. He contacted a supplier for the licence and offered to install it for me. I dropped my laptop off at Paul's place. Then his problems started as what should have been a half hour operation took Paul a day and a half. He stuck to the task resolutely and without demur until he had successfully completed the installation. He did an excellent job for which he made no charge for his additional time sorting it out. A true professional whom I would have no hesitation in recommending to anyone.

November 26, 2025
Unprompted review

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