Unhelpful! My mum can’t speak English and when she booked it she never received an email confirmation booking number, we tried postponing but they wouldn’t let me because “they haven’t got evidence of... See more
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See what reviewers are saying
Bought a media and high flight package for £35 for me and my children, the pictures were awful and not like advertised. Spoke to customer service and they said I can have £30 refund from the £10... See more
Booked beginners flight for my son.when we arrived he was up for it but starting getting agitated when was called to ho in he broke down and pulled out.. he has got sensor issue and autism when I expl... See more
Tanya was so friendly and helpful and made us feel less anxious. She had a lovely manner. Luke was our instructor and he was brilliant. We both were 1st time flyers and he was reassuring and helpful... See more
Company details
Written by the company
The UK's leading provider of Indoor Skydiving Experiences
Contact info
602 Marlborough Gate, MK9 3XS, Milton Keynes, United Kingdom
- 0845 331 6549
- support@iFLYworld.co.uk
- iflyworld.co.uk
2.4
Poor
148 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Treated like a nuisance and afterthought
Drove 1 hour to basingstoke ifly for my wifes birthday treat getting the 2x flight + vr package as well as photos/camera upgrade.
On arrival there was construction work being carried out right next to the viewing area.
Liam was my wifes instructor participating in a relatively large group. She was told the same instructions as everyone else (despite being the only one who will be using the VR package).
She was told as was everyone else that everybody was welcome to go up higher if comfortable at additional £20 cost which was fine for her.
As it was a large group they were all taking it in turns on the 1st go which was fine however my wife was made to wait until the very end when everybody had finished their 2nd flight and 3rd and 4th flights if they paid for it and each time it was her turn she was sent to the back again making her uncomfortable.
When it was at the very end the instructors had issues with the VR before handing it to her and she said it was foggy and blurry and completely unusable and was not offered to go high at all despite being told at the start she can.
Liam told us afterwards it was his mistake and that it was due to the VR.
The icing on top was half the videos and pictures were blurry and unusable as well. We complained to reception who offered us a consolation flight but we had to wait another hour which we didn't have.
This has to be one of our worst experiences and i'm absolutely disgusted and appalled at the amount of money we've paid to be treated as worse than an afterthought.
Will not be coming back.
October 29, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Vanjo,
Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear your visit didn’t meet expectations, particularly given it was a birthday celebration for your wife.
We sincerely apologise for the issues you encountered with the VR add-on and for how the experience was managed in the group — that’s not the level of service we aim to provide. Your comments have been shared with the local management team so that the handling of VR sessions and group coordination can be reviewed.
Regarding the photo and video quality, sometimes capturing clear images through the wind tunnel can be challenging, but we understand this shouldn’t have impacted your overall experience. Please send your booking reference to support@iflyworld.co.uk
or call us on 0161 359 7040, and we’ll review your case in more detail to ensure this is properly addressed.
Best regards,
The iFLY Team
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Hazardous fumes /materials
Went a week or so ago , they were having work done and was not told , the fumes from the glue and possibly MDF were very strong setting off headaches and watering eyes . Have emailed them but no reply , customer service is non existent.
October 13, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
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Disappointing service
Booked a full package including high flights and videos for my birthday. The high flights weren't available on the day, apparently because the instructor wasn't available. Have called and messaged multiple times - they've agreed i can have the replacrment flights and videos but seem unable to respond on rebooking. Have given up!
June 30, 2025
Unprompted review
Low quality superhero jumpsuits and ignoring
We attended on time and had booked super jumpsuits. The suits were ill fitting and poorly designed and knockoff then the original character. Not worth the extra money. We complained and were promised a free video from the videos which was never made accessible to us. Even after messaging afterwards. We also shared the space with someone who had been before and the person was given double the amount of training that we were.
July 6, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Nic,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear you were disappointed with your visit — that’s not the experience we aim to deliver, and we apologise for the frustration this caused.
Regarding the media, please send your booking reference to support@iflyworld.co.uk or call us on 0161 359 7040, and we’ll make sure your case is reviewed right away so we can assist with the missing video.
As for the difference in flight time you noticed, each booking is fully customisable — some guests choose to add more flights to their package for extra time in the tunnel. These options are available for anyone who’d like to extend their experience.
Best regards,
The iFLY Team
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Just be careful with the extras!!
Just be careful with the extras when you get there. The flying high for £20 lasts for 10 seconds and goes to a height of about 10 feet. The time is already taken from the time you have already paid.
September 25, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Anthony,
Thank you for your feedback. Each iFLY package includes two flights per person, each lasting around 50–60 seconds — replicating, and often exceeding, the freefall portion of a real skydive.
The High-Flight is an optional add-on for those who want to fly higher with a specially trained instructor. While many guests choose to include it, we understand not everyone wants to, which is why we offer it as an extra. It’s recommended during booking and pre-selected unless removed, giving guests flexibility to decide in advance or on the day. The additional cost reflects the extra wind speeds and instructor expertise required to deliver this experience safely.
If you’d like us to review your visit further, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040 with your booking reference.
Best regards,
The iFLY Team
Such a good day, untill...........
Such a good day, shame it was overshadowed by the shocking lack of customer service.
Let me explain.......
I had a great day with my children the staff were amazing and professional and fearne was top notch. So after their flights I purchased additional flight vouchers.nothing wrong there you would have thought but.......
Unfortunately my children have both decided they don't want to go indoor skydiving again as it's not for them. So I sent an email to the support team explaining this and asked as it is within my 14 days cool off period can I have my money back?
3 days no response so I called the helpline and got told head office don't issue refunds it's the branch and was assured the management will call by the end of the day, another 2 days......nothing. so i call again only to be told I wouldn't worry about if it goes beyond the 14 days as long as it is logged I should still get my money back .
Over 14 days for a refund......a joke!!! I said it's my money and quite a bit. I have since sent another email so lets see what happens.
August 9, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Adam,
Thank you for sharing such detailed feedback. We’re pleased to hear you and your children enjoyed the day itself and that our instructors — especially Fearne — made it such a positive experience.
We’re very sorry to hear about the frustration you’ve faced with the follow-up and the lack of communication around your refund request. That’s not the level of service we want to provide. As outlined in our Terms & Conditions, you are entitled to request a refund within the 14-day cooling off period, and our team is working to review your case.
Please be assured that this is already being looked into and you will receive a response. If you’d like to provide further details about your booking, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040.
Best regards,
The iFLY Team
A rip off, NOT worth it
We drove 2.5 hours and spent £160 for 2 of us to fly for x2 goes of 55 seconds.
It was an absolute waste of time and not worth the money. If it was 20-30minutes each, I would have been happy.
We had a room full of people watching us and it was very pushy, trying to upsell and spend more money. We brought the photos but they are utter crap.
If I was going to spend £160, I’d rather have a day out somewhere. 4 minutes at £40 per minute, it extortionate. They made us lock our phones away at the start before suiting up, so we couldn’t take our own images either.
1 giant con. The car park isn’t free either. Anyone who’s happy with this is either rich and spoilt or has very low expectations.
August 18, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear you left feeling disappointed with your visit.
Each iFLY package includes two flights per person, with each flight lasting around 50–60 seconds — replicating, and often exceeding, the freefall portion of a real skydive. While time in the tunnel can feel short, the full experience lasts around 1.5 hours including training, gearing up, and your flights.
Extras such as the High-Flight and media packages are optional add-ons. Many guests choose them and highlight them as a favourite part of their visit, but they are not required in order to enjoy the experience. Guests are also welcome to take their own photos from the viewing area, though cameras and phones can’t be taken into the tunnel itself for safety reasons.
We understand your concerns about value for money, and we do regularly offer special promotions and return flyer deals for those who’d like to fly again at a reduced rate.
If you’d like to provide further details about your visit, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040.
Best regards,
The iFLY Team
Tedd was our instructor today and he…
Tedd was our instructor today and he was lovely. fab experience
August 18, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Mollie,
Thank you for sharing your feedback — we’re so pleased to hear you had a fab experience! We’ll be sure to pass on your kind words to Tedd, he’ll be delighted to know he made your visit so enjoyable.
Best regards,
The iFLY Team
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Good fun, but bit of a joke company really..
I enjoyed the experience for the most part, have done it twice, at Milton Keynes and at the O2, and both times have purchased tickets for next time upon leaving as it's cheaper if you buy them on the day post-flight..
However..
the second time around the expiry on the tickets was much sooner than the previous year, and whereas yes, they do encourage you to book in asap, me and my misses don't have the luxury of knowing when we're going to be available in the coming months. Suffice to say, my tickets expired before I could use them, despite me realising that was the case just BEFORE they expired (the reminder emails were going straight into my junk folder) and attempting to phone ifly customer services twice, once BEFORE they'd expired and again a week later after they had expired, but on both occasions, after a period on hold with no answer I was channeled into leaving my details on an answer machine under the promise that I would receive a call back.. which of course to this day, well over a month down the line I've still heard absolutely nothing! So that's a perfect waste of good money that I'll likely never see again, thanks. I don't understand why the tickets should expire after five months, we've paid for the experience and now ifly just keep the money and say 'sorry mate, that's just how it goes..' Frankly it's ridiculous, and shouldn't be allowed. It's a bloody racket is what it is, so just beware that you know exactly what you're getting into before you decide to fork over your hard-earned to this company.
The experience includes two one minute flights for your money, and that is all. I knew that in advance, and I accepted it as an expensive experience. The fact that the pictures and videos of the flight are an optional add-on at a premium and not included in the price is an absolute JOKE, it's not like there's hard copies or anything, it just a digital transfer through an email link, it literally costs the company zero to produce these, or some penny's at an absolute push, it's just one big hard sell moneygrab 👎
The high-fly experience is also vastly overpriced and really not worth it unless you've got money to burn for few seconds experience.
All that said, the staff were all friendly and helpful and just doing their job, it's not their fault the company seems to care more about milking you for all you're worth than customer satisfaction or communication. The first time we bought after-flight tickets for 'next time,' we had a good nine months before they expired, and if memory serves, we actually received a phone call from the company some weeks in advance warning us as such, so why hasn't that happened this time around, and indeed why has the expiry date been massively reduced?!?
It's a decent albeit short and pricey experience, but know what you're getting before you buy eh..
June 13, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi,
Thanks for sharing such detailed feedback. We’re glad to hear you enjoyed the flying itself at both Milton Keynes and the O2, and that you found our staff friendly and helpful.
We’re sorry to hear about the frustration with your return flight vouchers. These vouchers are offered at a discounted rate on the day of your visit and are valid for a set period to encourage early booking, as our diary fills up quickly. The validity period for return vouchers has not changed, so it’s possible that on your first visit you purchased a different offer — such as a gift voucher — which has its own terms and expiry date. We also recommend checking your junk or spam folder for reminder emails, as it sounds like these may not have reached your inbox.
Regarding your other points, the High-Flight and media packages are optional extras. The High-Flight requires additional wind speeds and instructors with specific training, and while many guests choose to include it and often highlight it as the most exciting part of their visit, we understand it’s not for everyone — which is why it’s offered as an optional upgrade. The media package is professionally captured from inside the wind tunnel, and while many guests choose to purchase it for the unique angles, you’re always welcome to take your own photos or videos from the viewing area.
If you’d like us to review your booking or discuss your expired vouchers further, please feel free to contact us at support@iflyworld.co.uk or call us on 0161 359 7040 with your booking number.
Best regards,
The iFLY Team
Great experience ,fun with the kids.
Great experience ,fun with the kids.
Please don't bother buying the pictures..
Prepaid...very,very poor quiality
August 1, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Denise,
Thanks for your feedback — we’re glad to hear you had a great time with the kids!
We’re sorry to hear you weren’t satisfied with the quality of the photos. Capturing clear images inside the wind tunnel can be challenging due to the lighting and motion, but we understand how important those memories are. We’ve shared your comments with the team so we can continue improving.
If you have any additional questions, feel free to contact us at support@iflyworld.co.uk or give us a call on 01613597040.
Best regards,
The iFLY Team
High flight is a rip off
Don’t do the high flight for £20 it’s a total rip off. My daughter has done it a few times in the past and they always went right up. Now you’re lucky to go half way up the chamber and it’s over in a few seconds. Worst £20 iv ever spend
July 29, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Boise,
Thanks for your feedback. We're sorry to hear the High-Flight didn’t meet your expectations this time.
The High-Flight is an optional extra that involves increased wind speeds and requires instructors with specific training. While many guests choose to include it in their experience — and often mention it as a highlight — we understand it’s not for everyone, which is why it’s offered as an add-on.
The height reached can vary depending on several safety factors, including the flyer’s age, body position, and confidence level at the time of flight. Our instructors always prioritise safety while aiming to deliver an exciting and memorable experience.
Best regards,
The iFLY Team
Poor experience so far….
Brought 2 vouchers here with the intention to use in November for my 2 young children as we’ve booked gladiators. Went to book and the voucher is limited in terms of times non of which are suitable or disclosed at the time of booking!
Phoned and emailed to complain and told I had a few options, either they will accommodate if they can or I could have a refund. Since this email I’ve heard nothing despite chasing twice! Complete disappointment that no one is resolving especially given the sale was made under false info! Would not recommend as the lack of customer service has put a real dampener on this company!
June 15, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Donna,
We’re really sorry to hear about the frustration you’ve experienced and the difficulty getting your voucher booking resolved — that’s not the level of service we want to provide.
While some vouchers do have set availability, we aim to make this clear at the time of purchase, and we’re sorry this wasn’t your experience. Your situation should also have been followed up properly, and we apologise for the delay.
Please give our team a call again at 0330 191 3982 and provide your order number, so we can review this as soon as possible.
Best regards,
The iFLY Team
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A horrible, expensive experience
As an experienced flyer, I paid £400 for a session with a coach to work on a particular move I have been struggling with.
For some reason, an ifly instructor always needs to be present even when the accredited coach is vastly more skilled and experienced. The ‘instructor’ on duty that day - who I’d never seen before - was extremely arrogant, aggressive, unpleasant, unprofessional and heavy handed. He effectively hijacked the session and did his best to undermine my confidence rather than creatingthe safe, supportive and positive learning environment there should be.
I called the customer service line to try to complain and was promised a senior member of staff would call me back. I’m still waiting…..
I’ll repost an update on whether they to choose to acknowledge, learn and put right (as a reputable company would) or whether they simply seek to hide behind the usual platitudes and generalisations.
July 3, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Alan,
Thank you for taking the time to share your experience. We’re truly sorry to hear your coaching session did not meet expectations, especially given your investment and commitment to progressing your flying skills.
We understand how important it is for experienced flyers to feel supported and safe, and it’s concerning to hear you felt your session was undermined rather than enhanced. While it is a standard safety requirement for an iFLY instructor to be present during tunnel time, this should never come at the cost of creating a respectful, positive learning environment. Your feedback will be shared with the local team for review.
We’re also sorry to hear you haven’t received a follow-up after reaching out. We’d like to look into this. Please email us at support@iflyworld.co.uk with your booking reference and best contact details, or call 0330 191 3982, and we will ensure a senior member of the team contacts you directly to discuss your experience.
Thank you again for bringing this to our attention. We appreciate the opportunity to address this properly.
Best regards,
The iFLY Team
Reviewed In public interest
❌ Lack of clear instructions: No proper answers on where to stand or what to do between flights; confusion among group on how many flights they can do under what they have paid and where to stand if they don't want to add additional flight.(As everybody just has to sit back into the queue due to lack of space and sealed doors during session.
❌ Unfair upselling: High flight upgrade (£20 extra) was offered during the same time slot as the basic flight, making it feel forced and rushed.
❌ Pressure tactics: My partner was pressured into taking the high flight even though she didn’t want to; staff later denied it and still charged us.
❌ Billing issues: £20 extra charged without proper consent or discussion; concerns were not acknowledged or resolved at the billing counter.
Reviewed In public interest !
May 25, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Mohit,
Thank you for sharing your experience. We're sorry to hear that your visit didn’t go as expected.
Clear communication and a smooth experience are key priorities for us, and we’re sorry that things felt confusing during your session. We’ll review your feedback with the local team to ensure instructions between flights are clearer and that guests feel confident in what’s included in their package.
The High-Flight is always intended to be an optional add-on, and it’s important to us that guests never feel pressured into selecting it. We’re especially sorry to hear that your partner felt uncomfortable, and that your concerns about billing weren’t properly addressed—this is not the standard we aim for.
Feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk with your booking reference so we can look into this further and follow up directly.
Best regards,
The iFLY Team
Sky diving & heights
Sky diving & heights - I dont like heights particualry but i wanted to give the experience a go in Milton Keynes as something i havent done before. Really friendly, encouraged me to do the high fly and glad i agreed to it - Booked for more sessions as i enjoyed it so much. Thanks to Josh who made the whole experience enjoyable and coaches well.
May 16, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi,
Thank you for sharing your experience! We’re so glad you decided to give indoor skydiving a try—even with a fear of heights—and even happier to hear that you enjoyed it enough to book more sessions! That’s exactly what we love to hear.
We’ll be sure to pass your thanks on to Josh—he’ll be delighted to know he helped make your visit so memorable. We look forward to welcoming you back to the wind tunnel soon!
Best regards,
The iFLY Team
Cowboy company - avoid
Got a voucher for my 11yr old daughter- ifly experience, certificate, photos and videos included. Actual experience was great but no certificate attached to follow up mail and link to download photos & videos did not work. Emailed customer service who acknowledged and promised to issue certificate. Received another mail with link to buy photos & videos. Emailed the support team two weeks ago. No response. Still no certificate. No photos or videos. Unacceptable.
April 17, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Justin,
We’re truly sorry to hear about the issues you’ve experienced. It’s disappointing that you didn’t receive everything included in your voucher, and the lack of follow-up has understandably added to the frustration.
Unfortunately, we’re currently experiencing a technical issue affecting the automatic delivery of certificates via email, and we apologise for the inconvenience this has caused. Our team is actively working to resolve it as quickly as possible.
To help us sort this out promptly and ensure you receive the media and certificate your daughter is entitled to, please give our customer service team a call at 0330 191 3971. They’ll be happy to assist you directly.
Thank you again for bringing this to our attention.
Best regards,
The iFLY Team
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My son aged 8 had a terrible experience…
My son aged 8 had a terrible experience and felt traumatised with anxiety for days. The noise was too much for him and he felt he could not breathe during the “flight”. The panick attack resulted in him not being able to complete the session. I paid £68.99 for three seconds of experience. Once I requested the instructor my son to leave the flying chamber, nobody checked if my son was ok and if we would like at least a partial refund. The instructor had an airplugs for himself but we were not offered these and not even advised of the noise. There is no information about the conditions of the flight prior to purchasing a ticket. Disgraceful, especialy no consideration to autistic children who are sensitive to loud noise and prone to panick attacks. Avoid. Save your money.
April 16, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Tobias,
We're truly sorry to hear about your son's experience and the distress it caused. We understand how overwhelming the noise and sensation of indoor skydiving can feel, especially for younger or more sensitive flyers, and it’s upsetting to hear that it led to such anxiety.
Earplugs are available for all flyers, and we aim to explain what to expect during the pre-flight briefing. We're sorry if this wasn’t made clear enough during your visit. Your feedback is very important, and we’ll be sure to share it with the team.
If you’d like us to look into your visit further, feel free to contact us at 0330 191 3982 or support@iflyworld.co.uk.
Best regards,
The iFLY Team
Dominic was brilliant
Dominic was brilliant, there were a lot of us and we had so much fun. The instructors are brilliant, they make you feel safe, explain everything and it was honestly the most fun. When you book it doesn’t feel like the time of 2 flights is enough but really does feel like a long time once you are in. Definitely worth the upgrade to go high despite the cost, elevated the experience hugely. Some of us paid to go back again it was a great experience. The bigger your group the better as you get to encourage each other. Couples will just end up watching a lot of strangers go up in a wind tunnel which is less fun for sure
April 18, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Rebecca,
Thank you so much for your amazing feedback! We're thrilled to hear you had such a fun time and that Dominic made the experience even better—he’ll be delighted to hear your kind words.
It’s great to know the High-Flight was a highlight for you—it really does add something special! And you're absolutely right, sharing the experience with a group can make it even more memorable.
We appreciate you flying with us and hope to welcome you and your crew back again soon!
Best regards,
The iFLY Team
Went to the O2 Ifly and left…
Went to the O2 Ifly and left underwhelmed. Watched the video of the high fly and decided to pay the extra £20 each. The video shows people going to the top, we barely went halfway. I complained to the instructor and he said they haven’t done that in a few years. False advertising. Don’t waste your time and money
April 12, 2025
Unprompted review
Reply from iFLY Indoor Skydiving UK
Hi Richard,
Thank you for taking the time to share your feedback. We’re really sorry to hear that your High-Flight experience didn’t meet your expectations.
The High-Flight is an optional add-on that gives flyers a chance to experience a dynamic lift higher in the tunnel, guided by a specially trained instructor. It’s a highlight for many guests, and we do our best to explain what’s included on the day so expectations are clear.
We’re sorry to hear the experience didn’t match what you had in mind and appreciate you flagging this. We’ll make sure your comments are shared with the team.
If you’d like to discuss the experience further, please feel free to contact our team at 0330 191 3971 or email support@iflyworld.co.uk.
Best regards,
The iFLY Team
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