iFLY Indoor Skydiving UK Reviews 

George was wonderful. I had an amazing time flying in the sky diving tube especially the fly high part. Wish it was cheaper so I could come more often! 😀

I wouldn't recommend it. You pay £43 for 2 minutes in the tube after that you'll be sat watching other people take turns and it's not worth the cost. The price of this experience should be £15 including the go higher as it only lasts 20 secs. Save your money don't take the kids go elsewhere like go karting where you get minutes for your money, bowling, arcade, theme park any other place but here. Dam rip off!. £43 for 2 minutes and then £20 for the full experience to fly above the trainers hip. You've Been warned

Having booked IFly for a present for my Grandchildren, we turned up at Manchester, the staff where very good as instructors and like most have said, upselling the High Fly experience, which is a total RIP OFF!! Going up and down the flight twice for £20, not even lasting 10 seconds. Then at the next flight the staff continually asking if they wanted high fly again!! it became a bit of a joke.
Then we get to the media package which once again is a complete RIP OFF!!! We were supposed to get a photograph and video from each flight. The Video's consisted of our youngest Grandson stepping into the chamber for 3 seconds then back to IFly advertising themselves. Photographs are very poor standard and you cannot make out who is flying, it could be anyone, I don't think a photograph of someone's feet is acceptable. What could have been a very good experience was turned sour by upselling staff and poor quality media, which is advertised so differently.
I would not recommend IFly to anyone!!!

I'm glad I tried this, because I've always wanted to. The suits we were given were very clean, and even smelled good, overall hygiene was great too. The instructor was super friendly, and helpful. The experience itself was not worth what I paid. We got just a few minutes of flying time. I paid extra for the high flying experience too, was taken up twice - lasted just a few min. I don't think I'd do this again, but I'm glad I tried it.

We've been going monthly for over a year now and my son has enrolled in the Flight Club. We have seen lots of happy faces with only 1 person who complained about the price given the time they received over this time. I must stress on behalf of iFly that this is not an amusement ride but an experience into skydiving as it is the nearest thing you will get to it. If you are only going the once or as a gift this is worth every penny as you'll get to experience the thrill of the wind against your body at the same speed as though you were actually skydiving. You can tick this off your bucket list in a safe environment. The cost of running those massive turbines is not cheap and that is on top of the business lease, bills and staff.

My son is now learning his level 2 training (on his back) with Flight Club and is receiving structured skydiving training as his ambition is to follow his dad and skydive when he's older. Flight Club offers 10 subsidised flights, a free 4 flight bring-a-friend voucher every 3 months, use of a full face helmet and Flight Club evenings, well worth it as it is the cost of a regular 10 flight for a return user. So, if you plan on going regularly after your 1st experience, definitely consider the Flight Club 😉

Be prepared for upselling and sales pitches from start to finish. We paid £100 for two tickets for young children as a birthday gift however, if you want more than a few seconds of floating, you need to pay an extra £20 PER FLIGHT for a high flyer add-on. This lands you with a bill at the end that almost doubles the cost of the ticket. This is sprung on you during the safety briefing, not at all very clearly, and all part of a carefully planned out method of upselling in front of children. The instructor unwittingly let slip that they work on some kind of incentive scheme. The whole thing left a bitter aftertaste on what should have been an enjoyable day.

I really cannot recommend this at all, the flights are approx. 1 minute long, The instructors never let go of you, so your never really flying , I get people need training, but this is just a money maker, this is proven, by the" Fly High " experience add on its £20 to fly high for a few seconds, I'd say its costing you £2.00 a second. Felt like cattle being herded the whole time, lots of sitting around.

This is a hard review to write. The kids loved the experience however as parents we paid for the 2 flight experience (1 minute each flight) when we arrived we were advised if they wanted to "high fly" up the tunnel which lasts 20 seconds then it's a £20 charge for the 20 seconds and at the end of the flights if there's time they can do a 3rd flight for another £20. As parents/non flyers you sit outside the tunnel to watch along with all the other spectators. Once your child is in the chamber the instructor asks you with hand gestures in front of everyone if they can fly up to the top (because you have to pay). So 2 children + 2 flights to the top each was an extra £80 ontop of the paid experience 😱 some younger children who didnt understand also had the 3rd flight and some parents were charged £120 😳at the end. Unfortunately because of this we would not return. The high fly in our opinion should be part of the experience as you get under a minute in the tunnel at any time.

Due to my situation I wasn’t able to attend the time YOU changed, at the time of booking I booked 9:30pm I was expected to arrive at 9:30 only to be given I should arrive 45 mins before, I didn’t see this up until the rude woman said it’s in the terms and conditions, i then got told by her to contact srussle and Dawson, these two people just ignore messages, haven’t received a single message over a week of ne writing emails, customer service number forwarded me to the manager who “was not there at the time and will call me back in 2 days” that didn’t happen, the whole service of this company is TERRIBLE DONT BOOK EVER AT THIS PLACE

Terrible.

My wife arrived with our two young children for a skydiving session at IFly Basingstoke.

She explained that, yes, she was 20 minutes late but there had been an accident on the motorway but the man behind the front desk just didn't care.

What made us really angrynis that the man behind the front desk laughed at her when she explained why she was late. This is really unprofessional behaviour.

Eventually she was given a session thanks to the helpfulness of another member of staff (thank you to the polish lady for helping us) but nobody else there gave a damn.

Avoid this company at all costs.

The I-Fly experience was very enjoyable and made all the more so by our instructor Josh Toyer, who was excellent and really took care to make it special - this alone warrants the five star review.

I-Fly as a concept is good but the additional charges do mount up. These are announced very fast, once you have your helmet on and earplugs in and you are excited to get going. It is very easy to get taken along in the excitement so you need to have reasonably deep pockets if you are going to have the full repeat flight and the high-flying experience add-ons. I think this kind of pressure selling is bordering on unethical but it did not spoil the enjoyment for us personally.

Clean and well organised venue at the MK centre and safety was a clear priority. Staff were friendly and helpful.

Dreadful customer service. They care more for money that safety. Supposed to by flying tomorrow at O2 but one of our party hurt themselves so cannot flu. HAVE CONTACTED CUSTOMER SERVICE SEVEN TIMES IN LAST WEEK AND BEEN IGNORED
Funny how when I had questions prior to booking I got almost instant replies...but once theh have my money no replies.

Terrible company, I bought this as a surprise for my wife who subsequently had a panic attack on site and had to seek medical attention, despite this ifly only offered rescheduling and no refund at all, not even a partial refund. disgusting customer service - AVOID!

Review of iFLY: Extremely Disappointing – Pursuing Further Action

My experience with iFLY has been nothing short of appalling. I purchased a voucher over a year ago, spending more than £100 for an experience intended for my disabled child. From the very beginning, the code did not work, and despite repeated efforts to contact iFLY via email and phone, I was met with unacceptable delays and a complete lack of resolution.

When they finally responded—months later—they claimed the voucher had expired in October, despite my attempts to resolve the issue long before that. As a "gesture of goodwill," they offered to reissue the voucher but only if I paid an additional £50. This is absolutely outrageous given that the problem was entirely their fault, and it feels like nothing more than a money-grabbing tactic.

This experience was incredibly upsetting, particularly for my autistic child, who was so excited about the sessions. Instead of delivering on their promises or resolving their mistake, iFLY has only caused frustration, stress, and heartbreak. Their complete disregard for their customers—especially families with disabled children—is shocking and unacceptable.

After reading that 66% of reviews for iFLY are negative, it’s clear this is not an isolated incident. They claim to assist customers on platforms like Trustpilot, but my experience shows otherwise. This company seems to rely on excuses and delay tactics rather than providing the service people have paid for.

As a result, I will be contacting the Citizens Advice Helpline to seek guidance on getting my money back and will also be reporting iFLY to Trading Standards for what I believe to be fraudulent practices. I encourage others who feel scammed or misled to do the same. Companies like this should not be allowed to continue operating in such an unethical manner.

I strongly advise anyone considering iFLY to think twice. The lack of professionalism, accountability, and basic customer service is astonishing, and the stress they have caused is unacceptable. This is not just disappointing—it is unacceptable. Action needs to be taken to prevent others from enduring similar experiences.

— A determined and deeply dissatisfied customer.

So me and my boyfriend just recently went to the ifly experience in the o2 and his family members has booked it for us in advance, we arrived there and went through instructions and put our outfits on. We loved the experience overall but just as we was about to leave after getting our certificate, we was told we had to pay an extra £20 per person on top as we both had 3 flights where 2 of them was normal flights on the floor and one of them was higher up with the instructor ( Ryan ). We complained to them and tried to get somewhere but they kept giving excuses and defending themselves saying they told us on the briefing and even “ pointed to the screen”. I am very disappointed I do not recommend this as it is a very big scam and not worth the money. I think it should be half the price and if it is £40 per person then it should either be longer flight or more times to go around.

Waste of money . Paid for two people and spent 2 mins each with another group of four in wind. Rushed in and out. Started st 7pm and all over by 7.15pm for six people . Paid for the video and photos and was sent wrong person in video and photos . Never again .

Firstly to say this was a fun but vastly overpriced experience. Staff were welcoming and not pushy, but the whole experience felt like a conveyor belt of money making. Overall experience too short, not enough proper instruction and the high fly experience was a rip-off at £20 extra for a couple of spins - this element leaves a very bad taste in the mouth. It should be included in the experience. Puts you off returning.

My daughter, who is 8 years old, was left quite distressed after her
session. During her flight session with Instructor Abi, my daughter experienced a severe headache and panic attack. She indicated her discomfort by
giving a thumbs-down signal during the high-fly experience, but despite this, she was still taken up to the top of the tunnel. Both her friends and I noticed her signal, so it’s concerning to hear
from your reception staff that instructors may have trouble seeing these cues clearly. If that’s the case, it raises serious questions about the safety of your operations.

Additionally, my daughter was not provided with a proper closed helmet like the other children. Instead, she was given an open helmet with
goggles, similar to those worn by adults. This seems unsuitable for a child, particularly when going to the top of the tunnel. As a result, she felt like she couldn’t breathe properly, which further contributed to her panic attack. This experience not only caused her significant distress but also ruined our day, as she was unable to enjoy the rest of the session due to fear and pain.
To add to our disappointment, the instructor did not check on my daughter after the session to see if she was alright or if she needed medical attention. The focus seemed to be solely on charging us an
additional £20 for the high-fly experience, rather than ensuring my daughter’s well-being.

Please don’t be too excited before you read this review.

I thought this would be a great experience but I felt robbed. I choose the “Kick-start for 2” with my son and this should be what you expect…

Up to 2 people
4 flights
Perfect for sharing, this special offer package provides a great introduction to Indoor Skydiving.
Package is for 2 people, or can be flown as an extended experience for 1
Equipment hire
Flight certificate
Equivalent free-fall time of 3 real skydives per person

First during the video they mentioned the cleanliness but the helmet was absolutely disgusting dirty …

Also when is your turn you enter with a group of people so all you do is just one flight for 1 minute and that’s it then they ask you if you want to fly high and charge you £20 😳 each person? !!!

So why do they say up to 2 people 4 flight?

Do you really want to go again? No!!!

Very terrible experience. Hidden extras at unreasonable costs. Will not be visiting again.