Igenix Reviews 

535
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process straightforward and easy to navigate, with some appreciating the prompt email acknowledgements and quick delivery information. Reviewers often received their products well-packed and in good condition, with some highlighting the quality of the items like microwaves, fridges, and kettles. The delivery service was frequently praised for being on time, with good communication from drivers and smooth handling of the items. However, some people were dissatisfied with the customer service, reporting issues with unhelpful responses, ignored emails, and difficulties in resolving problems like damaged goods or incorrect orders. There were also complaints about delayed deliveries, items arriving damaged due to poor packaging, and products not meeting stated specifications, such as incorrect water temperatures for appliances. A few customers experienced significant inconvenience with order tracking, uncoordinated appliance removal, and difficulties in obtaining refunds for cancelled or undelivered items.

What people talk about most

Product

Customers had ambiguous experiences with product quality and functionality, with some expressing satisfaction... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many experiencing significant delays and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant issues such as unexpected... See more

Quality

Customers consistently note ambiguous experiences with quality, with some reviewers praising products like... See more

Customer service

Clients share negative opinions on customer service, with many reviewers describing it as dreadful, poor, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more

Rated 5 out of 5 stars

Very happy with the Igenix microwave . At 20 ltr 800w it is prefect for a couple and fits conveniently into our modest sized kitchen. In painted white finish it looks great . The stainless steel inter... See more


Company details

  1. Appliance Store
  2. Countertop Store
  3. Kitchen Supply Store

About Igenix

Written by the company

Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase. We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.

Igenix… Inspired by you.


Contact info

3.4

Average

TrustScore 3.5 out of 5

535 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.4

All reviews

(535)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Both items ordered arrived damaged

Both items ordered arrived damaged. Even though boxes did not show damage. Obvious these items were put into the boxes already damaged at the factory they were made.

It's a pity, as the customer services department really wanted to help me, but they sounded like they have an issue of new product arriving damaged alot, as they seemed very quick with regards to putting a correction action in place. Awaiting a collection of damaged items, I wouldn't have them replaced as they run the risk of arriving damaged again!! I've already had to pay a carpenter for his time wasted as he couldn't install for me. Not chancing it again!!

January 28, 2025
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Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Emma Siswanto (Customer Service Supervisor)

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Rated 1 out of 5 stars

delayed delivery and damaged item

After 3 times postponing the delivry, we received a damaged Fridge Freezer. The manager promised to call us back to find a suitable time for collection, but we received no call. We asked them to do the delivery and collection at the same time, but didn't agree.
Not happy at all!

January 27, 2025
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Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Emma Siswanto (Customer Service Supervisor)

Rated 5 out of 5 stars

Absolutely spot on.

Absolutely spot on.

January 13, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 5 out of 5 stars

Great purchase

Very happy with clear and easy ordering process and super quick delivery. Excellent product at a good price perfect for my needs.

January 23, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 5 out of 5 stars

Convector heater

Convector heater was delivered in good time. Attaching the feet to the body is a little fiddly with the small length screws provided but, with a little perseverance, turned out OK. First use of heater gave adequate heat output.

January 23, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

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Rated 5 out of 5 stars

Excellent service all round.

It was extremely easy to order and pay. Delivery time was excellent and delivery information by your courier was superb.
We are currently looking for other electrical products and will definitely use you again. Thank you.

January 23, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 1 out of 5 stars

damaged heater and very slow to refund your money back!

New Update: Avoid!You have been warned! After many many emails, complaints…It took Igenix over 16 days to send my refund!

Completely damaged heater was delivered by Igenix. I had to return back and still waiting for my full refund. I will never order again and will not recommend. Avoid.

January 21, 2025
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Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Emma Siswanto (Customer Service Supervisor)

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Rated 5 out of 5 stars

Amazing product

Amazing product, so lightweight ideal for my relative with severe arthritis. Super fast delivery. Highly recommend

January 21, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 5 out of 5 stars

All round Perfect

Very well packed and fridge perfect. Kept me informed regarding delivery, which is always helpful. Turned up on time and very helpful. Fridge is just what I needed very well pleased overall.

January 20, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 5 out of 5 stars

Great item, good service, would definitely recommend

Item was well packaged and delivered on time. The freezer itself was exactly as described and i was very pleasedwith my item. The drawers are quite sturdy, I have no complaints

January 20, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

Rated 5 out of 5 stars

Great

Great product and value.

January 20, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Emma Siswanto (Customer Services Supervisor)

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Rated 5 out of 5 stars

Well-made and good looking

Well-made and good looking, the small kitchen electrical applicances I've bought, incl an Indesit kettle and toaster have both proved hard-wearing, reliable and long-lasting.

January 18, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 2 out of 5 stars

Yes a better delivery service broke my…

Use a better delivery service broke my first fridge had to get it replaced and delivered it 3 days late

January 18, 2025
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Reply from Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Does what it says

January 6, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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Rated 5 out of 5 stars

item functions well

item functions well. no complaints

January 17, 2025
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Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 5 out of 5 stars

Good price and size wè wanted

Good price and size wè wanted

January 17, 2025
Igenix logo

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Rated 4 out of 5 stars

Problems resolved

although some problems with delivery including damage to the fridge, Igenix resolved very swiftly.

January 17, 2025
Igenix logo

Reply from Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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