Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
About Igenix
Written by the company
Igenix… Inspired by you.
Contact info
38 Bluestem Road, IP3 9RR, Ipswich, United Kingdom
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Both items ordered arrived damaged
Both items ordered arrived damaged. Even though boxes did not show damage. Obvious these items were put into the boxes already damaged at the factory they were made.
It's a pity, as the customer services department really wanted to help me, but they sounded like they have an issue of new product arriving damaged alot, as they seemed very quick with regards to putting a correction action in place. Awaiting a collection of damaged items, I wouldn't have them replaced as they run the risk of arriving damaged again!! I've already had to pay a carpenter for his time wasted as he couldn't install for me. Not chancing it again!!

Reply from Igenix
delayed delivery and damaged item
After 3 times postponing the delivry, we received a damaged Fridge Freezer. The manager promised to call us back to find a suitable time for collection, but we received no call. We asked them to do the delivery and collection at the same time, but didn't agree.
Not happy at all!

Reply from Igenix
Great purchase
Very happy with clear and easy ordering process and super quick delivery. Excellent product at a good price perfect for my needs.

Reply from Igenix
Convector heater
Convector heater was delivered in good time. Attaching the feet to the body is a little fiddly with the small length screws provided but, with a little perseverance, turned out OK. First use of heater gave adequate heat output.

Reply from Igenix
Excellent service all round.
It was extremely easy to order and pay. Delivery time was excellent and delivery information by your courier was superb.
We are currently looking for other electrical products and will definitely use you again. Thank you.

Reply from Igenix
Freezer a bit too small for the money but working good
Freezer a bit too small for the money

Reply from Igenix
damaged heater and very slow to refund your money back!
New Update: Avoid!You have been warned! After many many emails, complaints…It took Igenix over 16 days to send my refund!
Completely damaged heater was delivered by Igenix. I had to return back and still waiting for my full refund. I will never order again and will not recommend. Avoid.

Reply from Igenix
Super little fridge freezer arrived…
Super little fridge freezer arrived within a few days.

Reply from Igenix
Amazing product
Amazing product, so lightweight ideal for my relative with severe arthritis. Super fast delivery. Highly recommend

Reply from Igenix
All round Perfect
Very well packed and fridge perfect. Kept me informed regarding delivery, which is always helpful. Turned up on time and very helpful. Fridge is just what I needed very well pleased overall.

Reply from Igenix
Great item, good service, would definitely recommend
Item was well packaged and delivered on time. The freezer itself was exactly as described and i was very pleasedwith my item. The drawers are quite sturdy, I have no complaints

Reply from Igenix
Well-made and good looking
Well-made and good looking, the small kitchen electrical applicances I've bought, incl an Indesit kettle and toaster have both proved hard-wearing, reliable and long-lasting.

Reply from Igenix
Yes a better delivery service broke my…
Use a better delivery service broke my first fridge had to get it replaced and delivered it 3 days late

Reply from Igenix
Problems resolved
although some problems with delivery including damage to the fridge, Igenix resolved very swiftly.

Reply from Igenix
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







