Smooth switch. Unfortunately the cheaper price, reason for my switch, didn't last adue to increase in global gas prices! I think it is still marginally cheaper than competitors but will have to k... See more
Igloo Energy
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See what reviewers are saying
I moved to Igloo few years ago and dont regret it, they answer your queries very quickly, website excellent, prices overall very good. the do struggle with me having solar panels and spend more money... See more
Company replied
I can't rate Igloo highly enough. Aside from offering great value, Cerys (in the metering team) worked tirelessly to sort out a smart meter issue that had been left by my previous supplier. I'm not su... See more
I am customer of Igloo since last 3-4 years. Not much issue with bill. In last few months two high price hike. My average bill gone 50% high. Also, standing charges are high compared to other suppl... See more
Company replied
Company details
Written by the company
Our mission is to help make our customers’ homes smarter, more efficient and cost less to run while helping the world get a cleaner energy system.
Contact info
1-4 Cumberland Place, SO15 2NP, Southampton, United Kingdom
- 0333 016 4500
- works@igloo.energy
- igloo.energy
My embarrassing predicament
I had to ring up spoke to a very nice man, when I explained what had happened re my payment. He was so kind and told me not to worry everything would be alright, he put my mind at rest which made me feel a lot better. So a big thank you to him, excellent treatment from the company Igloo.
August 6, 2021
Reply from Igloo Energy
Hello Janet,
It's not easy to get in touch, especially when the situation has caused you to feel worried.
It's lovely to hear we were able to put your mind at ease and reassure you, whilst dealing with your query in a professional manner.
Thanks so much for the lovely feedback, I'm really glad we could help.
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Igloo energy were always fair and the…
Igloo energy were always fair and the customer care excellent.
August 6, 2021
Reply from Igloo Energy
Hi Jane,
Fairness and excellent customer service are key to ensuring customers feel valued, so I'm delighted to hear you agree and that you felt we achieved this.
Thank you so much for taking your valuable time to leave this really great review!
Crossed Meter problem
Igloo resolved a problem with my Meter being crossed with a neighbour quickly and sufficiently, saving me money in the future.
After looking into how you are charged for your energy has taught me a lot and I shall stay with Igloo for now because of their good prices.
August 6, 2021
Reply from Igloo Energy
Hello Pauline,
Meter problems can be tricky, so it's really great to hear we dealt with this quickly and to a high standard.
We feel very passionate about providing our customers with clear and accessible information to explain how you are charged for your energy, and how you can save energy too!
So it's awesome that you've been able to put this into practice, I'm sending you a virtual high five!
Reply from Igloo Energy
Thank you so much for leaving this wonderful review about your experience, William.
We always want to make sure customers feel valued and listened to, whilst dealing with your queries efficiently too!
I have shared your feedback with my colleagues.
Igloo is the one for me
I can’t find fault with Igloo, and can’t see us changing in the near future.
August 6, 2021
Reply from Igloo Energy
Hello Debbie,
It's amazing to hear we are a good 'fit' for you and meet your needs as your energy supplier!
Thank you for taking the time to leave a 5 star review, we appreciate it so much.
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Igloo has a great customer service
Igloo has a great customer service experience, and the pricing is both competitive and cheaper than other electrical providers by far, Highly recommended for an all round highly competitive and efficient service.
August 6, 2021
Reply from Igloo Energy
Hi Graham,
Competitive pricing is so important to us and our customers.
We think energy should be simple, that’s why we only offer one tariff. As an Igloo Pioneer, you know you’re getting our best deal. Just a simple, straightforward variable tariff, priced as competitively as we can.
It's so rewarding to hear that we've provided you with great customer service too!
Very good
Very easy to give meter readings and customer services very on the ball and cheapest around at the moment.
August 6, 2021
Reply from Igloo Energy
Hello Debbie,
We work really hard to make sure our website and app are easy to use, so it's great to hear you've been able to submit your meter readings with ease!
I was happy with Igloo during the time…
I was happy with Igloo during the time I stopped with them. Unfortunately, I had to leave them due to sudden untimely price rise.
August 6, 2021
Reply from Igloo Energy
Hello Rajib,
I am sorry this price increase took place and this made you wish to leave Igloo.
As we believe on treating all customers the same, we only have one single variable tariff. I appreciate there is never a good time for a price increase, however, we do not have any exit fees, so customers can switch away at any time, as we do not believe in tying customers to contracts.
I am glad to hear you were otherwise happy with Igloo, and if there is anything else I can do for you, please let me know.
We wish you all the best, and take care,
Victoria
Team Igloo
Wanted to change the date of my DD
Wanted to change the date of my DD. Was straight forward and done quite quickly. Would prefer more feed back after sending in meter readings. Not sure when I get my bill now. Otherwise happy with Igloo.
August 6, 2021
Reply from Igloo Energy
Hi Sue
Thank you for your feedback, as a growing company we appreciate all our customers comments.
I am glad you found the service of changing the direct debit quick and easy, we strive to deliver excellent customer service and keep things straightforward, so we're pleased you're happy.
In regard to the feedback for meter reading, the quickest and easiest way you can submit them is via our app/website or you can email us team@igloo.energy, and we can get those added for you.
We’ll send you your first statement a month after you switch over to us. You’ll then receive a bill each month going forward. Your bill date will be the same as the date your switch to us completes.
If there's anything you need, please do reach out as we're always happy to help.
Thanks!
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I am happy with my transfer to Igloo.
I am happy with my transfer to Igloo and have found the staff to be helpful, supportive, friendly and courteous. I would particularly like to mention Peaches who helped me with some transfer issues and maintained good communication throughout.
August 6, 2021
Reply from Igloo Energy
Hello Gillian,
We pride ourselves on being friendly, approachable and providing our customers with a 'relational' service.
It's lovely to hear that Peaches has exceeded your expectations with the help provided, I have passed on to her your feedback!
I like Igloo Energy and their customer…
I like Igloo Energy and their customer service agents are very helpful. Unfortunately, Igloo does not offer an off peak tarrif for people with EV cars, nor does it provide smart meters for people who have solar panels. This is why I have left Igloo Energy for my Electric supply.
August 6, 2021
Reply from Igloo Energy
Hi
Thank you for your lovely positive feedback regarding your service with Igloo.
We do only have the one variable tariff so we can keep our prices as competitive as possible, I am sorry that we are also not currently able to install a smart meter due to the solar panels at your property too.
If you do need any further assistance please get in touch and we'd be happy to help!
Best Wishes,
Sarah
Team Igloo
Igloo are great!
Igloo have been great, only signed up with them at the end of May when I moved house but they have been really helpful throughout, very good, simple to understand customer portal and very prompt customer support. You can’t ask for anything else!
August 6, 2021
Reply from Igloo Energy
Hi Carole,
Thank you so much for the 5-star review, we always love to hear feedback from our customers!
We like to make our customer's experience a positive one by providing excellent customer service. If there is anything further we can help with now or in the future, please let us know, as we're always happy to help.
Best wishes,
New customer giving 4 stars
New customer giving 4 stars. First quote was good but within couple of weeks a price increase was applied. Would have been happier to have news of the increased price on first negotiations. Other than that Service so far has been very acceptable.
August 6, 2021
Reply from Igloo Energy
Hi Donald,
Thank you for your review and for joining Igloo!
There's never a good time to announce a price increase, and we've tried to hold off as long as possible. The energy market is a volatile and uncertain place, and the cost of energy has been rising.
I do hope you are happy with our service, and decide to stay with us even if our prices have increased.
If there's anything you need, please do reach out, as we're always happy to help.
Best wishes,
Beth
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Have been with Igloo for about 2 months…
Have been with Igloo for about 2 months and the contact I have had has been handled very professionally. .
August 6, 2021
Reply from Igloo Energy
Hi Brian,
Thank you for taking the time to leave such positive feedback. I am glad that you are happy with your Igloo experience, and we have been able to assist you with your query.
If there's anything you need, please do reach out, as we're always happy to help.
Best wishes,
Very easy to transfer providers and…
Very easy to transfer providers and able to speak direct.
August 6, 2021
Reply from Igloo Energy
Hello Dawn,
It's excellent to hear that your switch went smoothly, and we're delighted to have you as a customer!
We absolutely love speaking with our customers, and I'm really happy to hear this was a good experience for you too.
It's gas and electric
It's gas and electric, exactly the same from who ever you get it from unlike anything else you buy. So please just keep the price as low as possible.
August 6, 2021
Reply from Igloo Energy
Hi
Thank you for your feedback regarding our service. We strive to keep our prices as competitive as possible with our variable rate tariff.
If you do need any assistance with your account, please get in touch, we're here to help!
Best Wishes,
Sarah
Team Igloo
Fine never had an issue with these…
Fine never had an issue with these guys, glad I signed up to this company.
August 6, 2021
Reply from Igloo Energy
Hi
Thank you for your lovely positive feedback regarding your experience with Igloo.
I am pleased you are happy with the service you are receiving.
Please get in touch if we can assist you further.
Best Wishes,
Sarah
Team Igloo
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Reply from Igloo Energy
Hello Jane,
Excellent customer service is what we're always aiming for, so it's fantastic to hear that you've experienced this when you've needed to get in touch.
We strive to provide this level of service with every contact.
Thank you so much for being a part of our journey!
I like the fact that you can actually…
I like the fact that you can actually speak to someone on the phone to ask questions or discuss any problems.
August 6, 2021
Reply from Igloo Energy
Hello Heather,
We completely agree, it's so important that we are available to speak with our customers over the phone, we're always striving to make sure that we're here, at the end of the line, to help with any queries you may have.
It's great to hear that we've been accessible to you when you've needed us!
Reply from Igloo Energy
Hi Rosalind,
Thank you so much for your review, it is much appreciated.
I am glad to hear you're happy with our service.
If you did need anything else in the future, please reach out as we're happy to help
Many thanks,
Abbie
Team Igloo
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