Smooth switch. Unfortunately the cheaper price, reason for my switch, didn't last adue to increase in global gas prices! I think it is still marginally cheaper than competitors but will have to k... See more
Igloo Energy
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See what reviewers are saying
I moved to Igloo few years ago and dont regret it, they answer your queries very quickly, website excellent, prices overall very good. the do struggle with me having solar panels and spend more money... See more
Company replied
I can't rate Igloo highly enough. Aside from offering great value, Cerys (in the metering team) worked tirelessly to sort out a smart meter issue that had been left by my previous supplier. I'm not su... See more
I am customer of Igloo since last 3-4 years. Not much issue with bill. In last few months two high price hike. My average bill gone 50% high. Also, standing charges are high compared to other suppl... See more
Company replied
Company details
Written by the company
Our mission is to help make our customers’ homes smarter, more efficient and cost less to run while helping the world get a cleaner energy system.
Contact info
1-4 Cumberland Place, SO15 2NP, Southampton, United Kingdom
- 0333 016 4500
- works@igloo.energy
- igloo.energy
Reply from Igloo Energy
Hi
Thank you for your positive feedback regarding your contact with Igloo and am pleased to hear that you were happy with the service you received.
If you need any further account assistance, please get in touch, we're here to help!
Best Wishes,
Sarah
Team Igloo
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Very smooth change over !!
August 7, 2021
Reply from Igloo Energy
Hi
Thank you for your positive feedback regarding your energy switch. I am pleased that there was a smooth transition for you and welcome you to Igloo.
If you do need any account support please get in touch, we'd be happy to help!
Best Wishes,
Sarah
Team Igloo
Reply from Igloo Energy
Hi
Thank you for your lovely positive feedback regarding your experience with Igloo.
I am glad that we dealt with and resolved your query quickly for you. If you do need anything further please get in touch, we'd be happy to help!
Best Wishes,
Sarah
Team Igloo
I am glad that we
Reply from Igloo Energy
Hi Mr Williamson,
Thank you for your review.
We are glad that your transfer to us was an easy process, as most switches to us are, and that you are happy with the service.
If you have any questions please don't hesitate to get in touch with us on 0333 405 5555 Monday - Friday 09:00 - 16:30.
Thanks,
George
Poor Customer Service
It seems Igloo customer service has declined somewhat. Switched them recently for a cheaper deal.Just outside of the cooling off period I am informed prices are increasing by 12%.
Switch is completed lose smart meter fuctionality call customer service and it is a recorded message!
Being asked to provide manual meter readings as the smart meters appear to have gone dumb even though they are second generation. No warning that readings are required and estimates automatically applied.
I am looking forward to a nightmare sorting out the bills with this company and will be switching again ASAP.
August 7, 2021
Unprompted review
Reply from Igloo Energy
Hi Mr Bunch,
Thank you for leaving a review, we are grateful for your feedback. I'm very sorry to hear that Igloo Energy has fallen short of providing you the excellent Customer Service you expect from us.
As you have a second generation smart meter, we should be able to read the meters remotely, so you do not have too. We will still send meter reading reminders to all our customers 5 days before the monthly billing date, and we are currently working so that second generation smart meter customers do not receive them, because of their smart functionality.
We have applied estimated readings to all customers accounts for the 2nd august to mark the price change, so we can ensure we bill you accurately to the new rates from this date.
If you notice an estimated reading is ever used for a bill that is generated within 5 days of your monthly billing date, please let us know, and we can look into this further for you. If you are unable to reach us over the phone, you can also email us.
If you have more questions about this, please contact us on team@igloo.energy or 0333 405 5555. We will be happy to help Monday to Friday from 9am to 4:30pm
Best Wishes,
George
Team Igloo
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Reply from Igloo Energy
Wow! Thank you so much for your amazing feedback John.
It really makes a big difference to receive comments like this, to say it makes our day is an understatement!
We're so glad you've had a positive experience as a customer.
At Igloo we pride ourselves on providing excellent Customer Service so it's great to hear that you are happy with us so far.
If you have any questions please do not hesitate to contact us, we are always happy to help.
All the best.
Igloo well i recommend actually
I moved to Igloo few years ago and dont regret it, they answer your queries very quickly, website excellent, prices overall very good. the do struggle with me having solar panels and spend more money in winter but have now changed me my meter (easy organised) so will see how it goes this year. Downside: too many people reply to one email and often get different opinions which is confusing, upside: they mean well. overall would recommend as other companies i have never listened at all at least Igloo try!
August 7, 2021
Reply from Igloo Energy
Hello Mrs Derbyshire,
Thank you so much for your feedback, as a growing company we appreciate all our customers comments. We strive to deliver excellent customer service and keep things straightforward.
I'm very pleased we made your meter change an easy process for you. Please do let us know if there's anything else we can assist with, as we're always happy to help.
Best wishes,
Beth
All my dealings with Igloo have been…
All my dealings with Igloo have been trouble free & been done without any delay
August 6, 2021
Reply from Igloo Energy
Hi David
Thank you so much for your feedback, as a growing company we appreciate all our customers comments. We strive to deliver excellent customer service and keep things straightforward.
I am very please your dealings with Igloo have been trouble free, we are pleased you are happy.
If there's anything you need, please do reach out, as we're always happy to help.
Best wishes,
Very helpful company and always ready…
Very helpful company and always ready to answer any queries
August 6, 2021
Reply from Igloo Energy
Hi Joan
Thanks for your feedback, as a growing company we appreciate all our customers comments.
It's great to hear you're happy with Igloo, we strive to deliver excellent customer service and keep things straightforward, so we're pleased you're happy.
We take pride in being as helpful as we can be and being ready for our customers.
If there's anything you need, please do reach out as we're always happy to help.
Best wishes,
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Reply from Igloo Energy
Hi Kim,
Thank you so much for your 4-Star Review!
We are really pleased to hear that you are happy to stay with Igloo.
If we can assist further, please get back in touch.
Best Wishes
Andrea
Team Igloo
More than happy with the professional…
More than happy with the professional service provided to date.
August 6, 2021
Reply from Igloo Energy
Hi,
Thank you so much for taking the time to leave your 5-star review!
We always love to hear feedback from our customers, and we're glad you have been happy with the professional service you have received so far! Making our customer's experience a positive one & providing excellent and professional customer service is at the heart of everything we do at Igloo.
If there is anything further we can help with now or in the future, please let us know.
Best wishes,
Michelle
Team Igloo
I am perfectly happy with Igloo and…
I am perfectly happy with Igloo and would certainly recommend them
August 6, 2021
Reply from Igloo Energy
Hi Janice,
Thank you for your review, we are delighted to hear that you're happy and would recommend us to your friends and family.
Please do not hesitate to get in touch in the future if you need anything further from us.
Many thanks,
I’m really happy with igloo
I’m really happy with igloo. Customer service were so helpful when I phoned and polite. Would definitely recommend igloo to everyone
August 6, 2021
Reply from Igloo Energy
Hi Vanessa,
Thank you so much for your review, it is much appreciated.
We are so happy to hear that you are happy with Igloo, please do not hesitate to get in contact with us if you need anything further from us.
Many thanks,
Abbie
Team Igloo
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Reply from Igloo Energy
Hi Stephen,
Thank you for your positive feedback regarding the service you have received from Igloo.
There’s never a good time to increase our prices, but we hope the detail we provided in the email and in our website blog article we sent our customers demonstrates how important being transparent is to us.
If there's anything else we can help with, please let us know, as we're always happy to help.
Best wishes,
Very happy
Very happy with Igloo seemless switch, good customer service. Can recommend Igloo
August 6, 2021
Reply from Igloo Energy
Hi Anne,
Thank you so much for the 5-star review, we always love to hear feedback from our customers!
We like to make our customer's experience a positive one by providing excellent customer service. If there is anything further we can help with now or in the future, please let us know, as we're always happy to help.
Best wishes,
New customer
Have recently transferred to Igloo . All the prices went up after I joined… bad timing perhaps….
Being asked for reads despite having a smart meter. Situation explained that the problem needs resolving. Hope my experience improves.
August 6, 2021
Reply from Igloo Energy
Hi Linda,
Thank you for your review and for joining Igloo!
I do hope you are happy with our service, and decide to stay with us even if our prices have increased.
We appreciate feedback as it helps us become a better energy supplier. I want to reassure you we are working hard so meter readings requests are only sent to customers with traditional meters. I want to thank you for your patience while we get this resolved.
If you need anything else, please get in touch on 0333 405 5555 or team@igloo.energy.
Many thanks,
Tan
Team Igloo
Excellent customer service.
August 6, 2021
Reply from Igloo Energy
Hi Judi,
Your review is short and sweet, and it's exactly what we love to hear!
Providing excellent customer service is at the heart of everything we do, so it's wonderful to get this feedback from you.
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Early days as recently switched but…
Early days as recently switched but impressed with customer service and website so far!
August 6, 2021
Reply from Igloo Energy
Hello Valerie,
It's so awesome to hear that your first impression of us has been positive!
Providing a very high standard of customer service is part of our ethos, so thank you for taking the time out of your busy day to leave the review.
Reply from Igloo Energy
Hi Dave,
Thank you for your review, we always try to keep our prices down and competitive, your feedback is appreciated.
Should you have any queries, please let us know and we will be happy to help.
Best wishes
Reply from Igloo Energy
I'm so pleased that you find your online account helpful and easy to use.
We all lead busy lives, so it's really important our customers can access their accounts quickly at their convenience.
Your five star review mans so much to us, so thank you!
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