Usually their timing has been impressive collecting and returning just as they have promised. The quality of their work has been equally excellent. In most occasions things have gone to plan, and on... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been really happy with this service overall. It is quite expensive (IMO), but the quality and convenience make it worth it for me. The service has been reliable, easy to use, and I’ve had general... See more
Company replied
I don’t often leave reviews but ihateironing is one of the very few services that consistently provide a great service. It’s seamless. Chuck your stuff in a bag, pick a time; open the door, and 24 hou... See more
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Absolutely brilliant service from ihateironing.com. The driver is fantastic, always friendly, reliable and professional, the turnaround is quick, and the prices are very reasonable. The service ge... See more
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Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly pick up and delivery
Friendly pick up and delivery
Great service and no hassle
April 27, 2026
Unprompted review
Reply from ihateironing
Hello Brian,
Thank you for sharing your feedback! We're so pleased to hear you enjoyed our friendly collection and delivery service, and that you found the process hassle-free.
We look forward to serving you again whenever you need us next.
Best regards,
Saf
IHI Customer Care
Excellent service!
April 24, 2026
Reply from ihateironing
Hello S,
Thank you for your kind feedback. It's lovely to know that your experience with our service has been excellent, and to have earned your 5 star rating.
We hold ourselves to high standards across all aspects of our service, and we are so pleased to have met them. We appreciate your support, and we look forward to seeing you soon for your next collection.
Best regards,
Saf
IHI Customer Care
Excellent service
Excellent service. Easy to use order form and instructions. Price estimate confirmed as indicated (based on weight). Always delivered and collected within timeframe requested with good communication and options to change given. Really satisfied and pleased I found Ihateironing when our washing machine died. Thanks
April 23, 2026
Reply from ihateironing
Hello Kate,
Thank you for such a detailed and wonderful review. We're delighted to hear that you found our order process easy to use, our pricing transparent, and our door to door service timely and well communicated.
We're especially pleased we could be there for you when you needed us most, and that you have been so satisfied with our service ever since.
Your kind feedback means a great deal to our team, and we look forward to serving you again, whenever you need us next.
Warm regards,
Saf
IHI Customer Care
Great experience
April 24, 2026
Reply from ihateironing
Good afternoon,
Thank you for sharing your feedback. We are so glad to hear that your experience with our service has been excellent.
Your satisfaction remains our priority, and we look forward to continuing to meet your expectations.
Best regards,
Saf
IHI Customer Care
Very reliable and convenient service
Very reliable and convenient service - use regular
April 25, 2026
Unprompted review
Reply from ihateironing
Good afternoon,
Thank you for taking the time to review our service. It's wonderful to hear that we have consistently provided a reliable and convenient service for you.
We truly value your continued loyalty, and we look forward to maintaining the standard of service you have come to rely on.
Kindest regards,
Saf
IHI Customer Care
Couldn’t be easier or more reliable
Couldn’t be easier or more reliable!
It’s perfect service and really kind as well, so happy I found this business.
January 19, 2026
Reply from ihateironing
Hello Michelle,
Thank you for your wonderful review. We're so pleased to hear you find our service easy, reliable and kind. Your happiness means the world to us.
Your feedback means so much to our team, and we look forward to serving you again soon.
With gratitude,
Saf
IHI Customer Care
Multiple collection and delivery…
Multiple collection and delivery timeslots daily makes this a great service and the quality is excellent
April 23, 2026
Reply from ihateironing
Good afternoon,
Thank you for your kind feedback. We're delighted to hear that our range of daily collection and delivery windows work well for you, and that our standard of quality has met your expectations.
We greatly appreciate your support and look forward to seeing you soon for your next collection.
Warm regards,
Saf
IHI Customer Care
Not a fan of pink tax
The ironing itself was perfectly fine, clothes came back well pressed and on time. No issue with the quality of the service.
My issue is the pricing. Women’s shirts are charged at £4.15 versus £2.90 for men’s shirts, close to a 50% markup. I completely understand charging more where extra manual work is genuinely required, for example blouses with complex tailoring, delicate fabric, pleats, embellishment, or shapes that cannot be machine pressed efficiently.
What I do not understand is charging more simply because a shirt is marketed as women’s clothing.
I specifically asked this question when placing my order and did not receive a response. I then followed up by email asking whether the higher charge depends on the actual garment construction, or whether all women’s shirts are automatically charged more. The reply simply repeated the website wording that women’s shirts often require more manual finishing. I asked again, clarifying that I wanted to know whether the £4.15 fee is applied regardless of the actual cut and complexity of the garment. I have not received a clear answer.
I was charged the higher rate on all women’s shirts, so I can only assume it is a blanket policy. That feels like a pink tax, and I am tired of paying more simply for buying women’s clothing, especially when some of my shirts are simpler to iron than my husband’s.
Some people may not mind this, but I do. Because of that, I won’t be returning.
April 24, 2026
Unprompted review
Reply from ihateironing
Dear Customer,
Thank you for taking the time to share your feedback. We’re glad to hear that you were happy with the quality and timeliness, but we’re genuinely sorry for the frustration caused around our pricing and the lack of clear communication.
To clarify, men’s shirts are typically processed using a specialist shirt press (shirt plant), which allows them to be finished efficiently and at a lower cost. Women’s shirts, however, generally cannot be processed using this equipment due to differences in cut, shape, and structure. As a result, they require more manual pressing and finishing, which is why they are priced differently.
Our intention is never to charge more simply because a garment is labelled as “women’s.” Any price difference should reflect the additional manual work involved, not the category alone. If a shirt can be used on the shirt plant without any extra manual work, it would be priced as a normal shirt.
We also apologise that your questions weren’t answered clearly. That’s not the level of service we aim to provide. We’ve requested further information from you so we can review your specific order in detail, and escalate internally so it doesn't happen again.
We’d really appreciate the opportunity to look into this further and address your concerns properly. Please do get in touch with us directly so we can assist.
Kind regards,
IHI Customer Care
I only use the ironing service
I only use the ironing service, but it’s really excellent. Everything comes back exactly how I’d do it myself - only much better, and without the effort! An accessible and user-friendly service.
April 23, 2026
Unprompted review
Reply from ihateironing
Hello Janina,
Thank you for your lovely review. We're so pleased to hear our ironing service has been meeting your high standards, and that you are satisfied with the accessibility, ease and convenience we provide.
We truly appreciate your feedback, and we look forward to seeing you soon on your next laundry day.
Best regards,
Saf
IHI Customer Care
Service available on short notice and…
Service available on short notice and with very quick turnaround. Good quality service, with instant communication if there are any questions or problems. Can highly recommend.
April 21, 2026
Unprompted review
Reply from ihateironing
Good afternoon,
Thank you for your kind review. We're delighted to hear you were pleased with our short notice availability, timely turnaround, and the quality of our service and support.
Your high recommendation means the world to us and we look forward to serving you again soon.
Best regards,
Saf
IHI Customer Care
Great job!
As per usual I had forgotten to send suits to dry cleaner ahead of another busy week. After a quick scroll online I found Ihateironing.com.
The app was slick, and suits were picked up an hour after request was submitted - they were returned under 24 hours later in great condition.
I would highly reccomend this service!
April 21, 2026
Unprompted review
Reply from ihateironing
Hello Craig,
Thank you for taking the time to review our service. We're so pleased we could come to the rescue ahead of your busy week.
It's wonderful to hear that the ease of our app, our 24 hour turnaround, and the professional cleaning of your suits earned your high recommendation.
We truly appreciate your support and we look forward to welcoming you back, whenever you need us next.
Kindest regards,
Saf
IHI Customer Care
Reply from ihateironing
Good afternoon,
Thank you for your kind feedback. We're so pleased to hear you are satisfied with our fast and efficient door to door service.
Your convenience is our priority, and we look forward to seeing you again soon for your next collection.
Best regards,
Saf
IHI Customer Care
This service is impeccable
This service is impeccable. Washing is returned clean,fresh-smelling, neatly folded, carefully packed with lining of tissue paper on top and bottom of the laundry. The drivers arrive promptly, the app is easy to use. The costs are very reasonable for the level of service provided. Highly recommend using this company.
April 18, 2026
Unprompted review
Reply from ihateironing
Hello ADiane,
Thank you for such a glowing review. We're thrilled to hear you noticed all the care and attention that goes into our service ,from the fresh, neatly folded laundry and tissue paper packaging, to our prompt drivers and easy to use app.
We take great pride in delivering a premium experience at reasonable prices, and your kind recommendation means the world to us.
We look forward to seeing you again soon for your next collection.
Best regards,
Saf
IHI Customer Care
Review for IHI
Friendly professional very high standard of work and competitive prices. Very reliable. Excellent service all round
April 20, 2026
Unprompted review
Reply from ihateironing
Good afternoon,
Thank you for your wonderful review. We're delighted to hear you found our team friendly and professional, and that our work, reliability and pricing all met your expectations.
Your satisfaction means a great deal to us, and we look forward to maintaining the standard of service you have come to expect.
With gratitude,
Saf
IHI Customer Care
Poor quality ironing - do not fix with feedback
Consistently iron a significant crease into my shirts in the same place - have raised issue multiple times with no success.
April 18, 2026
Unprompted review
Reply from ihateironing
Dear Marina,
We’re really sorry to hear this. We understand how frustrating it must be, especially as you’ve raised it before and it hasn’t been resolved.
We’d really like to look into this properly and get it sorted for you; however, we were unable to locate your account based on the details provided. Please do get in touch with us at info@ihateironing.com with your account details so we can investigate this for you.
Thank you in advance for your cooperation.
Best regards,
IHI Customer Care
dissapointing second service
First time all ok. So I sent more shirts, second time came in 2 batches, half smelling like a pool and with broken buttons coming off etc.
Support said heres 10 quid on your next order, now they are not responding
April 3, 2026
Unprompted review
Reply from ihateironing
Dear Loizos,
We’re really sorry to hear about this. That’s not the standard we aim for, and we understand how disappointing this must have been, especially after a positive first experience.
Issues such as odours and damaged buttons are not expected, and we’re also sorry you haven’t had a response from our support team regarding this.
A manager will be in touch with you directly to look into this and help resolve it as quickly as possible.
Best regards,
IHI Customer Care
Don't know what has changed but it's not good
This used to be a brilliant company which would pick up your clothes, wash them and bring them back within 24 hours, with no fuss.
That was until a few weeks ago, when I got a confusing email saying one of my dresses couldn't be washed normally and would have to be dry cleaned. It was a basic, no-frills polyester dress from a high street retailer with no cleaning instructions on the label other than the most basic normal stuff.
When they returned the dress uncleaned because I hadn't authorised dry cleaning, I put it down to some kind of admin error and thought, oh well, happens to the best of us, right?
But since then EVERY TIME I have sent things to be cleaned, I have received emails about the most ridiculous items, saying they won't clean them normally and want to dry clean them instead. If I say I'll take responsibility for any damage that might occur, they say they still won't do it and will have to return the items uncleaned.
And this is for items which, for almost a full year up to this point, they have been washing and returning fortnightly with no problem.
I don't know if they're under new management or what's been happening, but it's not good. If you filter by 1-star reviews you'll see several of them are recent and saying the same thing.
The other day they tried to take payment for a full wash plus two dry cleaned dresses even though (a) I hadn't authorised it and (b) I'd already paid for the full wash. I complained and they are now returning the dresses unclean.
I am disabled and have relied on this service because I am not able to do my own laundry. Now I'm going to have to find a different company to do it. This is a great shame because they were so good before that I've recommended them to loads of people, and now I wish I hadn't :(
April 5, 2026
Reply from ihateironing
Dear Amber,
We’re really sorry to hear this, especially as you’ve relied on us and had such a positive experience previously, we completely understand how disappointing and frustrating this must feel.
If your items have been cleaned without issue in the past, this shouldn’t now be resulting in repeated requests for dry cleaning approval. We’ll be raising this with our Operations Team to investigate as a priority, as consistency here is really important.
We’re also sorry for the confusion around approvals and billing, that’s not the experience we want for you.
We’d really appreciate the chance to look into this properly and help put things right. Please do get in touch with us directly.
Best regards,
IHI Customer Care
Convenient and clean
Convenient. Great cleaning. Fast turnaround around. Good delivery drivers.
April 16, 2026
Unprompted review
Reply from ihateironing
Hello Lucy,
Thank you for reviewing our service. We're so pleased to hear you found it convenient, and that you were happy with the quality of cleaning, timely turnaround, and our collection and delivery team.
We look forward to serving you again soon.
Kind regards,
Saf
IHI Customer Care
Superb specialised cleaning
Everything from the booking, pickup, cleaning and delivery (even in specialised coat bags!) was superb. I dont think my cream coat has ever looked so good. Will definitely use again for specialised cleaning needs.
April 16, 2026
Unprompted review
Reply from ihateironing
Hello Niki,
Thank you for your kind feedback. We are delighted you were satisfied with the ease of our door to door service and the restoration of your cream coat.
Your satisfaction and convenience are our priority, and we are so pleased you plan on using us again. We look forward to serving you soon.
Best regards,
Saf
IHI Customer Care
Perfect service
Perfect service. Easy to organise and amend collection and return. My duvet had a few stains that disappeared completely and it was returned in a nice bag in a timely manner. Nice post service communication too.
April 14, 2026
Unprompted review
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