iHeartDogs.com Reviews 

174
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting items like t-shirts and ornaments are well-made and durable. Many people appreciate the wide selection of items available, finding them to be great and never disappointing. Reviewers are particularly impressed by the company's ethical mission, feeling good that their purchases support animals in need and contribute to a good cause. The ordering process is generally easy, with many consumers reporting quick shipping and positive experiences. However, some customers also noted concerns regarding shipping costs, describing them as expensive or outrageous, especially for single items.

What people talk about most

Product

Consumers find product to be positive, consistently praising the high quality of items, including shirts,... See more

Quality

Customers had positive experiences with quality, consistently praising the good quality of items, products,... See more

Price

People report ambiguous experiences with price, with many customers appreciating the good and reasonable... See more

Order

Customers consistently note positive experiences with order, praising the easy ordering process and quick... See more

Ethics

Reviewers highlight positive aspects of ethics, expressing appreciation for the company's commitment to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wonderful organization. Love that not only am I getting an adorable item, but I am also helping dogs. Everything I have ordered has been great. Ornaments are adorable and I love to hang them every yea... See more

Rated 5 out of 5 stars

I've purchased 5 (I think) Bracelets from here and they have been well received by all, especially me. The only thing I'd change is making the little dog paw on the bracelet sterling silver. My sister... See more

Rated 5 out of 5 stars

An excellent organization that does good work. Their selection of dog products is amazing. Not only can you buy cute items but you are supporting a good cause.

Rated 5 out of 5 stars

I love giving so shelter dogs have food, blankets and toys to play with and get t shirts I proudly wear. I would like to see t shirts or sweatshirts for the holidays beside Christmas. I would like... See more


Company details

  1. Pet Store

Written by the company

At iHeartDogs.com, we’re driven by a simple, powerful belief: Every Dog Matters. This philosophy is the heartbeat of our mission, propelling us to create a platform where dogs aren’t just celebrated, they are truly loved and cared for. This is not just an ideology, it’s our promise, our commitment to every single furry friend out there. The genesis of our journey lies in a remarkable bond between a man and a Siberian rescue, Splash. Our founder, Justin Palmer, wasn’t always the dog enthusiast he is today. His past was plagued by severe pet allergies that kept him at bay. Yet, love has the power to rewrite destinies. When he married a dog lover, his path took an unforeseen turn towards an incredible journey that began with the adoption of a 2-year-old Siberian Husky found as a stray in the mountains near their home. Overcoming apprehensions related to allergies, Justin and his wife made a brave decision to bring Splash home. This wasn’t just a step towards becoming dog parents; it marked their evolution into passionate champions for the welfare of every canine companion. From starting a humble Facebook page to launching the iHeartDogs.com platform, Splash’s inspiring story created ripples that touched millions of hearts. And in this journey, we didn’t just build a large community, we created a family of dog lovers committed to making a difference.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

174 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(174)

132 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had received a magnetic decal that…

I had received a magnetic decal that was bent and creased in the middle. After my initial review, iHeart dog staff went above and beyond to make sure I was satisfied. They stayed in touch with me through the entire replacement process. I am so impressed!! I’ve not seen this level of customer care in years!

June 14, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

We are so glad you reached out. Thank you for the update and please let us know if there is anything further we can do for you! :)

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Rated 5 out of 5 stars

Read about your Allergy and Itch oral…

Read about your Allergy and Itch oral med. Sprays and lotions haven’t helped their miserable scratching so I ordered.
ONLY TWO DAYS LATER NO MORE SCRATCHING!!! Am so pleased!I’ve been spreading the word through our neighborhood Nextdoor community web page.
[Confidential: I can’t splash your name all over ND or will be banned for merchandising]

June 12, 2024
Unprompted review
Rated 5 out of 5 stars

I heart dogs purchases help abused animalss…

My merchandise from iheartdogs is always very good quality , priced properly, and excellent shipping speed. And meanwhile with every order you are making a donation to help homeless and abused animals. I have made numerous purchases throughout 2023 and to the present.

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for taking time to share your feedback - we appreciate the kind words. As always, thanks for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

I love this site

I love this site! I have bought gifts, treats, supplements and other things and have loved it all. I do the monthly contribution and support the occasional flight as I can. Keep up the great work!!!

May 3, 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Amy! We appreciate your support!

Rated 5 out of 5 stars

Love how yall help the animals

Love how yall help the animals, shipping is fast and great products

April 16, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We couldn't do what we do without support from individuals like you, Kimberly! Thank you for partnering with us in support of shelter dogs!

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Rated 5 out of 5 stars

These earrings are beautiful

These earrings are beautiful! They will be a Mother's Day gift for our daughter 💟.

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for the feedback, Karen! I hope your daughter loves them!

Rated 4 out of 5 stars

My Opinion

They give important, cute, real and helpful information. They help so many animals. I love, I❤️dogs!

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you! We appreciate the kind words and your support, Sandy!

Rated 5 out of 5 stars

Always pleasede

Because I am always pleased and satisfied with your products!

April 10, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

That's wonderful to hear, Camille. Thanks for the kind words and your support!

Rated 5 out of 5 stars

This company does the most for dogs

This company does the most for dogs. They are top-notch. Everything I have received from them is top quality. I will always support Heart Dogs!

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you, Paulette! As always, we appreciate you for partnering with us in support of shelter dogs!

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Rated 5 out of 5 stars

Love this site

Love this site. Very informative.

April 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks for your support!

Rated 5 out of 5 stars

Love the stories and choices of charities

I love all the rescue stories and pictures. The choice of sponsored charities is great and the selection of products is helpful to browse through for purchase. It’s nice to buy clothing that is fun to wear and also benefits hungry pups!

March 14, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

We appreciate the kind words and feedback. As always, thank you for partnering with us in support of shelter dogs!

Rated 5 out of 5 stars

I love every product I buy

I love every product I buy. You always ship right away and you are helping dogs everywhere! Keep up the good work!!

April 12, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thanks, Lori! We appreciate your support!

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Rated 5 out of 5 stars

great gifts

great gifts, fast service and also every buy something goes to feeding shelter dogs and cats.

March 15, 2024
iHeartDogs.com logo

Reply from iHeartDogs.com

Thank you for partnering with us in support shelter animals, Julia! We appreciate your support!

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Rated 5 out of 5 stars

Fair and Fast

Fair and Fast - that's how I would describe all of my dealings with iHeartDogs. I've always received the items I have ordered and on the rare occasion something is wrong, they have been ready and willing to make it right.

June 26, 2023
iHeartDogs.com logo

Reply from iHeartDogs.com

Absolutely! Thank you for sharing your feedback. If ever you have any questions/concerns, please do not hesitate to reach out to us directly.

Rated 1 out of 5 stars

This is for Iheartdog.com immune support supplement

This is for Iheartdog.com immune support.i got the immune support supplement. First the my dog would not eat unless my other dog would eat it. I read on the warning label after I got it that if your dogs had seizures don’t give it to them. My dog does not have a history of seizures. I was still very careful of this and gave only .5 pill. The first day he stopped itching. Second day he kept on making a yelp/bark noise and ran to me for protection. It happened every couple of hours. After that happened I stopped giving it to him and after 24 hours his symptoms disappeared. Now I have one open container and 2 unopened containers that I don’t know what to do with. The customer service won’t answer your email and supposedly the company won’t take the product back. Please keep your dog safe and not order anything from them.

April 4, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

Hi Jen - First thank you for letting us know about your experience.
We strive to offer the best products and the best experience but understand that isn't possible all of time. Therefore, we offer the Heart Promise where we do fully refund if you are not completely satisfied with the product and purchase. It sounds like your pup may not have had the best experience with this supplement. The best way to reach us is to send us an email at orders@iheartdogs.com and we can assist you further. Thanks!

Rated 5 out of 5 stars

I gave my 18 year old husky their…

I gave my 18 year old husky their supplements for years. She thrived and I believe lived longer because of them! Highly recommend the bone broth mushroom powder.

April 1, 2024
Unprompted review
iHeartDogs.com logo

Reply from iHeartDogs.com

JT - Thank you for sharing your experience and are thrilled to hear that our supplements worked so well for your pup. The Bone Broth is an amazing product!

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