iHeartRaves Reviews 

251
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably helpful staff and appreciate the exceptionally quick response times when sorting out order inquiries. People also love the amazing clothing quality, wide product variety, and the overall smooth shopping journey from start to finish. However, some customers also noted experiencing occasional unexpected delivery delays, missing packages, or tracking number issues that required assistance. A few reviewers additionally encountered minor sizing discrepancies or slight product defects with certain clothing items upon arrival. Fortunately, support agents usually stepped in quickly to resolve these shipping and product concerns with replacement packages or store credit.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising representatives for being courteous, efficient, and... See more

Customer service

Consumers find customer service to be positive, highlighting quick, helpful, and professional assistance from... See more

Order

Users describe positive interactions with order processes, highlighting quick and seamless support when... See more

Response time

Reviewers mention positive feedback about response time, consistently highlighting rapid and helpful... See more

Product

Clients share positive opinions on product quality, praising reliable outfits that consistently match online... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love the quality of the outfits and always get great compliments! With my last order there was a slight defect in the product. I reached out to customer service and Remie was able to quickly resol... See more

Rated 5 out of 5 stars

First off can we talk about how amazing their clothes are but they back it up with the best customer service! My account has my old address and I put in my new one for shipping but I had to change one... See more

Rated 5 out of 5 stars

I love the Flashbang Matrix Reflective Hooded Bodysuit! It fits very snug and shapes my body more than I expected. I also bought the Night Vision Reflective Cutout Jumpsuit and the Time 2 Get Lit Refl... See more

Rated 5 out of 5 stars

I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when... See more


Company details

  1. Shopping & Fashion

Written by the company

Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

251 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(251)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Customer Service

Mistakenly sent my order to the wrong place. The support person was quickly to respond which I really appreciated! Joan made the process so seamless and it was very helpful.

October 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Gift card help!

Very helpful getting my gift cards re sent to me, as my first link was broken. Remie was very quick in getting the correct information sent! Thank you!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I was excited to have a gift card and…

I was excited to have a gift card and decided to treat myself to some things for a few upcoming festivals. I placed my order and then had a customer service issue. Remie was fantastic and gave outstanding customer service to me after I shared some feedback about my experience. I plan on purchasing all of my festival wear and accessories with iheartraves and will encourage all of my friends to do the same!

October 24, 2025
Unprompted review
Rated 5 out of 5 stars

I love iheartraves!

I love iheartraves. I love the variety of products and the collabs they frequently put out. I also have been very impressed by the quality of a lot of the items.

Additionally, anytime I’ve needed support they have been quick to respond and give me a resolution.

October 21, 2025
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Rated 5 out of 5 stars

Great service!

Ardie was extremely helpful when I reached out to the support team about my order. I love iheartraves and will continue to shop with them.

October 9, 2025
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Rated 1 out of 5 stars

Placed a order

Placed a order. Waited almost 2 month for it, and it was delivered at a wrong adress. Wrote Them, and they were sorry and sent a new packge. Meanwhile i orderd somerhing Else, this order was also delivered wrong and the offerd to send a new package. I have never seen any of the orders. They offered a refund for 70%. I denied and I Got 100% compensation, only I DID’NT GET THE MONEY EITHER!!! This is a complete scam company!!! I’m so dissapointed

Answer 8/10/2025.
I’ve emailed You a lot of times back and foreward. So That’s not true.
Two orders Down below:
250727162802779
250805050431959

No money and no order!

July 1, 2025
Unprompted review
iHeartRaves logo

Reply from iHeartRaves

Hi Monica,

We’ve looked into this but were unable to locate any orders under the numbers you provided. Our order numbers always start with #500, so the ones listed don’t appear to be from our system.

We also couldn’t find any previous emails or messages from you in our records. Could you please confirm if you’ve been emailing us directly at support@iheartraves.com?

To help us look into this further, please send us an email directly at support@iheartraves.com and include:

A screenshot of your previous conversation or email thread
Your order confirmation email or receipt

Once we have that information, we’ll be happy to investigate this further and assist you right away.

Rated 5 out of 5 stars

Order refund process

Emma helped me with my order. The process was quick and easy. I received an item that didn’t fit properly and I was able to get it refunded for store credit. The issue was resolved quicker than I ever expected it to be when shopping online.

September 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick, super helpful

Had some issues with an item and they were super helpful and quick getting back to me. Emma was able to fix my issue super fast and get everything situated

September 26, 2025
Unprompted review
Rated 5 out of 5 stars

Extremely patient in dealing with a…

Extremely patient in dealing with a shipment issue. The team was more than happy to help fix a mistake that wasn’t made by them. My package was lost in transmit and they worked with me to get it fixed. Super grateful for that

September 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing, fast and efficient. I recently dealt with another rave clothing line and had the worst customer service experience, and to have my order with Iheartraves and Ardie arrive so quickly, eased my woes. I would highly recommend to anyone.

September 9, 2025
Unprompted review

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