iHeartRaves Reviews 

242
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpfulness of the staff. Many reviewers appreciate the swift response times and the efficient way issues are resolved, often describing interactions as prompt and professional. Consumers are consistently satisfied with the quality and variety of products, often receiving compliments on their outfits. The ordering process is generally smooth, with many people noting quick packing and shipping, and a positive overall experience even when minor issues arise.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, kindness, and quick... See more

Customer service

Users describe positive interactions with customer service, often highlighting the quick and helpful... See more

Order

Reviewers express satisfaction with their orders, often highlighting the helpfulness of customer support in... See more

Product

People report positive experiences with product, praising the amazing clothing and support, and expressing... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and helpful replies... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very surprised and satisfied with their customer service. One of the items I ordered was out of stock. They had reached out to offer a variety of solutions. They even sent a follow up email when... See more

Rated 5 out of 5 stars

I love the Flashbang Matrix Reflective Hooded Bodysuit! It fits very snug and shapes my body more than I expected. I also bought the Night Vision Reflective Cutout Jumpsuit and the Time 2 Get Lit Refl... See more

Rated 5 out of 5 stars

First off can we talk about how amazing their clothes are but they back it up with the best customer service! My account has my old address and I put in my new one for shipping but I had to change one... See more

Rated 5 out of 5 stars

I love the quality of the outfits and always get great compliments! With my last order there was a slight defect in the product. I reached out to customer service and Remie was able to quickly resol... See more


Company details

  1. Shopping & Fashion

Written by the company

Inspiring creativity and empowering self-expression through fashion at festival & beyond! iHeartRaves is your all-time festie bestie! We're here to outfit you for every festival, take you to your favorite set, dance with you 'til sunrise, tempt you with the afters, and support you through all manner of feral wookery. Whether your current aesthetic is floral fairy, trippy, edgy headbanger, boho goddess, coquette, or techno b*tch, we guarantee you'll be werking the dancefloor in the hottest styles.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

242 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(242)

81 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake giveaway scam

They said my wife won their GIVEAWAY... Not that she lost the actual giveaway she signed up for and instead was getting a crappy consolation prize for some other giveaway she didn't sign up for, and in which we've since read the terms of and ya she didnt do anything to enter the contest they now claim we won instead. That isn't winning the "GIVEAWAY". Went from excited thinking we were getting these tickets to feeling lied to.

They also said in order to win, the winner needed to comment on this Instagram post and also agree to allow themselves to be tagged if they won, but now they claim a random person they can't tag, is who won but can somehow tag everyone else that didn't actually win. They also claim in the official terms that the ONLY (in all caps) way someone would be notified is through social media so to watch out for being tagged.

The tickets they tried to give us are $25 a piece and in Los Angeles, a show so cheap that they know nobody is flying out for, and honestly even if I still lived in LA would not go 🤣 These are the types of tickets they give away for free on the street just to fill the venue and sell drinks... It's honestly pathetic they would even think someone would be happy to be told they won them, and tag them on social media like a show pony who won the grand prize, when instead the entire thing was a bait and switch, given these facts.

I don't believe for even a second someone actually won these imagine festival tickets that iheartraves advertised. And even if someone did what y'all did by parading my wife around with a generic "you won the giveaway" to "you actually get worthless tickets" is intentionally deceiving, and bad business.

June 26, 2023
Unprompted review
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Rated 1 out of 5 stars

SCAM ALERT

This is the same company as emazing lights. They knowingly sold defective products to get rid of remaining stock then closed down that brand so they could refuse to honor the "lifetime warranty". Everything this brand sells now is readily available on cheap Chinese websites such a a wish and AliExpress for roughly %5 of the cost. DO NOT suport these horrible people.

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastisk (fantastic)

Hvis du kommer fra Danmark kan du trygt handle med iHeartRaves! Produkterne er af høj kvalitet og som vist på billederne… dog skal du væbne dig med tålmodighed for der går mellem 8-15 dage for levering, men dine ting skal nok komme❤️ super informative ift leveringsstatus

Im so happy for My products, shipped to DK! High quality and it is definitely not the last time I’ve ordered something from your great Webshop, love from DK

November 9, 2022
Unprompted review
Rated 4 out of 5 stars

Overall very happy with products and service!

Ordered a bunch of items which all arrived intact and the quality and condition of the items were perfect! I’m from Australia so I had to wait about 1 month for the parcel to arrive, but iHeartRaves shipped on time and were very helpful and quick to respond when I sent my enquiry about the whereabouts of my package.

Items are also true to size according to the measurements they provide on their website and depending on whether the material is stretchy or not, you may want to consider sizing down one size.

Will definitely be ordering more items in future! Will just need to allow more time than I expected for them to get here :) <3 Thanks for everything iHeartRaves!

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

GREAT customer service!!

GREAT customer service!!! I literally forgot to put one of the pieces I was returning along with the other clothes I returned. They gave me a free return label to mail back that piece:)

June 5, 2022
Unprompted review
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Rated 1 out of 5 stars

I didn't receive my order and had to…

I didn't receive my order and had to find new clothes to wear and when I contacted them about my order they didn't help very much, they said the best they could do would to be issuing me store credit. However I don't need to purchase anything else from the site as I needed it that day and wasn't able to wear it.

August 6, 2021
Unprompted review
Rated 1 out of 5 stars

BEWARE! Bait n Switch Items

Ordered two items from iheartraves. They shipped quite fast. However, the one item was not as described. What it showed in the picture and what was in the description was NOT at all what I received. When I sent a cordial email stating that, the only response I got was about how to return. And the return process is a hassle and you pay for it. Its like they knew they are selling items not as described and if someone notices, you gotta go through the hassle of returning which most won't. This company uses their unique products to lure people. Beware!

April 28, 2021
Unprompted review
Rated 5 out of 5 stars

So much fun with my leviwand!

I ordered a leviwand from them a while ago. It took a while for it to arrive because I live in Sweden, but it was so good! I love my flowy wand so much, for such a good price as well! Would order platforms from them too but the shipping was too expensive.

February 21, 2021
Unprompted review
Rated 5 out of 5 stars

Trustworthy, with super cute items

I love this site. I ordered 4 items in one package from this seller, and everything arrived in reasonable time (during Covid), and entire order was correct and as pictured. The clothes r very cute, and everything is so cheap it’s ridiculous. Have ordered more from them since :)

November 9, 2020
Unprompted review
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Rated 1 out of 5 stars

Not good

Not good. All the clothes falls apart after 1-2 wears. Really messed up practices. I feel guilty for purchasing from them. Please don’t do it.

June 23, 2020
Unprompted review
Rated 5 out of 5 stars

Good quality

Ordered when I got my stimulus check and got some sale items. Shipping took a while due to the virus but its understandable. Items came pretty fast once shipped. They were packaged well and were great quality. Their glitters are amazing I will definitely be going back for more.

May 7, 2020
Unprompted review
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Rated 5 out of 5 stars

Walked into the store was at first so…

Walked into the store was at first so overwhelmed by the huge amount of everything this store stocked, was immediately greeted by an overly enthusiastic employee that was more than ready to help me with everything I needed and was very extremely informative with all my questions.. 15/10 would recommend to anyone with any festival needs come here!!!

March 14, 2020
Unprompted review
Rated 5 out of 5 stars

This store is fantastic

This store is fantastic! They have everything you would ever need for your edm and techno music shows. All the outfits, cool stuff for the guys cute stuff for the girls. I love it

March 14, 2020
Unprompted review
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Rated 1 out of 5 stars

I ordered my outfit two weeks ago and…

I ordered my outfit two weeks ago and it says it was delivered 5 days ago at my mailbox when it was NOT. I need my order before Friday and they won’t help me either. I emailed and just get responses with articles or saying they are looking into it or asking me to rate them. They won’t even respond to me asking for a refund.

March 11, 2020
Unprompted review
Rated 2 out of 5 stars

Potentially filtering review of their products

I bought a marabou skirt twice and it curled up weirdly making it look unlike the picture. I have attempted to post a 3 star review for the product multiple times, but it has yet to post (it has been about 3 weeks and the product is still at 5 stars). I have checked the reviews to see if anyone else is experiencing this problem and if they have possible solutions, but noticed a recent 5 star review was posted. It feels like this website is filtering the reviews to make certain products better than they are considering this is a persistent issue. I have also contacted them about this issue, but was told it would be forwarded to the right department and am still waiting to see results.

March 4, 2020
Unprompted review
Rated 5 out of 5 stars

They have the best outfits

They have the best outfits for all the raves I attend. Their selection has gotten a lot better over the years. Highly recommended!!

March 2, 2020
Unprompted review

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