Recently bought all weather mats for a Tesla M32022, have to say I am impressed, they fit very well, on the bonus side it came with 1 frunk and 2 trunk mats. So far so good, the material seems stur... See more
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I have ordered some premium winter mats for my Tesla model 3 highland and I received an incomplete package . Even tho it is advertised that you get mats for the cabin , frunk and 2 x boot I just recie... See more
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I am writing this to warn other customers about the extremely unprofessional and dangerous service at iHero in Sct Mathias Centret, Viborg. I had the back glass of my iPhone 14 Pro Max repl... See more
Company replied
Very quick and reliable. I ordered not ling before xmas and the order arrived on time. Very helpful customer service! Thanks!
Company replied
Company details
- Phone Repair Service
- Cell Phone Accessory Store
- Cell Phone Store
- Computer Repair Service
- Hi-fi shop
- Mobile Phone Repair Shop
About iHero ApS
Written by the company
Velkommen til iHero
Hos iHero har vi siden 2013 hjulpet tusindvis af kunder med at finde spændende produkter online. Vores mål er enkelt: at gøre online shopping nem, tryg og inspirerende.
Vi udvælger produkter med fokus på varer, der skiller sig ud – produkter du ikke nødvendigvis finder i det lokale supermarked. Sortimentet spænder bredt, fordi vi ønsker at tilbyde noget til mange forskellige behov, og fordi vi altid er på udkig efter nye og spændende produkter til vores kunder.
Hvorfor handle hos iHero?
Hurtig levering fra Silkeborg
Alle ordrer pakkes og sendes direkte fra vores eget lager i Silkeborg, så du slipper for lange leveringstider fra udlandet.
Unikt sortiment
Vi elsker at finde produkter, der skiller sig ud. Derfor arbejder vi konstant på at udvide sortimentet med spændende varer, du ikke ser alle steder.
Personlig kundeservice
Når du kontakter os, taler du med rigtige mennesker fra vores kontor i Silkeborg – ikke en chatbot eller et callcenter i udlandet.
Dansk lager og kundeservice
Når du handler hos iHero, handler du med en dansk virksomhed. Alle varer sendes fra vores eget lager i Silkeborg, hvor vores kundeservice også sidder til daglig.
Det betyder, at vores team faktisk kender produkterne på hylderne. Har du spørgsmål til en vare eller din ordre, er hjælpen aldrig langt væk. Du kan altid kontakte os på telefon eller mail – vi står klar til at hjælpe.
For os er god service ikke bare en ambition, men en grundlæggende del af vores måde at drive virksomhed på.
Stadig ejet og drevet af stifterne
iHero er bygget på en passion for teknik, gode produkter og ordentlig service. Virksomheden er stadig ejet og drevet af de oprindelige stiftere, og for os er iHero mere end bare en webshop – det er et livsværk.
Vi arbejder hver dag på at bygge en virksomhed med fokus på kvalitet, ansvarlighed og gode kundeoplevelser.
Anmeldt af tusindvis af kunder
Tillid er noget, man skal gøre sig fortjent til. Derfor betyder vores kunders feedback utrolig meget for os.
Vi er stolte af vores Trustpilot-score på 4,0 baseret på mere end 8.100 anmeldelser. Det viser, at vi leverer gode oplevelser – og at vi altid gør vores bedste for at finde en løsning, hvis noget ikke lever op til forventningerne.
Tak fordi du handler hos iHero
Vi er glade for, at du har fundet vej til iHero. Vores mål er at give dig en god oplevelse hele vejen – fra du lægger en vare i kurven, til den lander i din postkasse.
Har du spørgsmål eller brug for hjælp til at finde det rigtige produkt, er du altid velkommen til at kontakte os.
God shopping!
— Team iHero
Contact info
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mega god service
March 3, 2021
Nice product & Seller
This was my second purchase with them.They are fast with shipping and genuine product.
February 24, 2021
WORST EXPERIENCE SHOPPING ONLINE
I have never had the worse experience shopping online.
Normally, I don't write bad reviews, but this time I believe iHero deserves it.
I have ordered a stjernelys projektor on 12th of December 2020 as a Christmas present to my boyfriend but got it only after a month.. The package was promised to be delivered in 1-2days when I ordered, then they changed it to 14days delivery on their website, which is still ok, that I would get it at least for the new years. But I didn't receive it. Also its quite ironic they have a clock in their website meaning ' Vi sender din pakke om .. ' .
I have contacted the company many times, but not only have not received the answer in promised 24h, but also it was just a general email with apologies and saying dao is very busy, therefore it takes longer delivery time, but still should get it by the new years. I do understand it was a Christmas period, but everything else I ordered from other companies arrived in 1-2d through dao. I am super mad this company sells the items and promises You a great experience without having them in stock, nor responding to Your emails properly.
I am happy my boyfriend is an adult and didn't make a big deal about Christmas, but it's horrible to read other reviews when the gift was meant for a child and parents have to see them disappointed.
Dear iHero, You are no hero, stop using google advertising for the items You don't have in stock. That's Your main issue.
order nr. 246157
February 5, 2021
Unprompted review
Reply from iHero ApS
Hej Inge
Mange tak for din anmeldelse! :)
Super god service.
January 25, 2021
Reply from iHero ApS
Tak for din anmeldelse.
Den sætter vi stor pris på.
godt at høre at du er tilfreds.
Troels iHero
SCAM!
SCAM!! I mean the products are so bad quality that this so called "business" might as well just be a scam.
Most of the good reviews are written by the company itself to bring rating back up.
Update: I did write to you people like you asked and still no answer. You people are SCAMMERS and should be put down!
January 22, 2021
Unprompted review
Reply from iHero ApS
Hello Diana!
If the product you received is faulty or doesn't live up to quality standards you were expecting, we would like you to write us an email at kundeservice@ihero.dk outlining the problem you have experienced so that we can fix it :)
Looking forward to hearing from you, have a good day! :)
All went fine
All went fine. Little misunderstanding about the delivery, but that was carriers fault. Five stars. Thank you.
January 14, 2021
👍 I made a mistake ordering wrong…
👍 I made a mistake ordering wrong item. Wrote to iHope support personnel to correct my mistake and got the correct item without a problem. Thanks.
January 9, 2021
Reply from iHero ApS
Hej!
Mange tak for den flotte anmeldelse, det sætter vi stor pris på!
Med venlig hilsen
Izzet // iHero ApS
Fast delivery and very good service!
January 8, 2021
Reply from iHero ApS
Hej!
Mange tak for den flotte anmeldelse, det sætter vi stor pris på!
Med venlig hilsen
Izzet // iHero ApS
Fast delivery and amazing product quality!
Fast delivery and amazing product - resistance bands !
January 7, 2021
Reply from iHero ApS
Hej Katerina :)
Mange tak for din anmeldelse! Det sætter vi stor pris på!
Mvh
Andreas // iHero
Lort firma!!!!!
Hej everybody,
For the future customers,I really not recomand this online shop.They have very bad custom service,comunication and very bad services.I made an order 3 months a go for some spare parts for my IPhone 8 .I made a Big order,wich it was also the front camera for the phone.Everything it was ok,I receved the order,but from the parcell it was missing the front camera.I try to Call them,they don t have customer service by phone,just by email.I write 10 e-mails,they sent only appologies,that they Don t have the product In stock,but they took my money.So,my experience,paied for a product 3 months a go,no product and no money back.Shame on this company and I Will make my best to destroy the name of this company .I Will make also a complain at the Danish authority about my case. I Will post also an e-mail from them:
December 21, 2020
Good service
December 18, 2020
Excellent service
Excellent service. Happy to buy in this online store ;)
December 17, 2020
Unprompted review
Reply from iHero ApS
Glad to hear!
super god behandling super service…
super god behandling super service kunne jeg gi 10 stjerner gjorde jeg det
December 7, 2020
Unprompted review
Reply from iHero ApS
Hej Kelly,
Godt at høre!
Rigtig god dag til dig!
Super god service;)
December 5, 2020
Unprompted review
Reply from iHero ApS
Hej!
Mange tak for den flotte anmeldelse!
Reply from iHero ApS
Hej Birthe.
Mange tak for din anmeldelse.
Det gælder os at høre at du havde an god oplevelse :)
Vh
Nikolaj // iHero.dk
Everything as expected
June 3, 2020
Unprompted review
Reply from iHero ApS
Hello Karel.
Thank you so much for taking time to review our business.
I hope you're happy with your order and want to use our Webshop in the future :)
Take care!
Tobias // iHero.dk
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