Recently bought all weather mats for a Tesla M32022, have to say I am impressed, they fit very well, on the bonus side it came with 1 frunk and 2 trunk mats. So far so good, the material seems stur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have ordered some premium winter mats for my Tesla model 3 highland and I received an incomplete package . Even tho it is advertised that you get mats for the cabin , frunk and 2 x boot I just recie... See more
Company replied
I am writing this to warn other customers about the extremely unprofessional and dangerous service at iHero in Sct Mathias Centret, Viborg. I had the back glass of my iPhone 14 Pro Max repl... See more
Company replied
Very quick and reliable. I ordered not ling before xmas and the order arrived on time. Very helpful customer service! Thanks!
Company replied
Company details
- Phone Repair Service
- Cell Phone Accessory Store
- Cell Phone Store
- Computer Repair Service
- Hi-fi shop
- Mobile Phone Repair Shop
About iHero ApS
Written by the company
Velkommen til iHero
Hos iHero har vi siden 2013 hjulpet tusindvis af kunder med at finde spændende produkter online. Vores mål er enkelt: at gøre online shopping nem, tryg og inspirerende.
Vi udvælger produkter med fokus på varer, der skiller sig ud – produkter du ikke nødvendigvis finder i det lokale supermarked. Sortimentet spænder bredt, fordi vi ønsker at tilbyde noget til mange forskellige behov, og fordi vi altid er på udkig efter nye og spændende produkter til vores kunder.
Hvorfor handle hos iHero?
Hurtig levering fra Silkeborg
Alle ordrer pakkes og sendes direkte fra vores eget lager i Silkeborg, så du slipper for lange leveringstider fra udlandet.
Unikt sortiment
Vi elsker at finde produkter, der skiller sig ud. Derfor arbejder vi konstant på at udvide sortimentet med spændende varer, du ikke ser alle steder.
Personlig kundeservice
Når du kontakter os, taler du med rigtige mennesker fra vores kontor i Silkeborg – ikke en chatbot eller et callcenter i udlandet.
Dansk lager og kundeservice
Når du handler hos iHero, handler du med en dansk virksomhed. Alle varer sendes fra vores eget lager i Silkeborg, hvor vores kundeservice også sidder til daglig.
Det betyder, at vores team faktisk kender produkterne på hylderne. Har du spørgsmål til en vare eller din ordre, er hjælpen aldrig langt væk. Du kan altid kontakte os på telefon eller mail – vi står klar til at hjælpe.
For os er god service ikke bare en ambition, men en grundlæggende del af vores måde at drive virksomhed på.
Stadig ejet og drevet af stifterne
iHero er bygget på en passion for teknik, gode produkter og ordentlig service. Virksomheden er stadig ejet og drevet af de oprindelige stiftere, og for os er iHero mere end bare en webshop – det er et livsværk.
Vi arbejder hver dag på at bygge en virksomhed med fokus på kvalitet, ansvarlighed og gode kundeoplevelser.
Anmeldt af tusindvis af kunder
Tillid er noget, man skal gøre sig fortjent til. Derfor betyder vores kunders feedback utrolig meget for os.
Vi er stolte af vores Trustpilot-score på 4,0 baseret på mere end 8.100 anmeldelser. Det viser, at vi leverer gode oplevelser – og at vi altid gør vores bedste for at finde en løsning, hvis noget ikke lever op til forventningerne.
Tak fordi du handler hos iHero
Vi er glade for, at du har fundet vej til iHero. Vores mål er at give dig en god oplevelse hele vejen – fra du lægger en vare i kurven, til den lander i din postkasse.
Har du spørgsmål eller brug for hjælp til at finde det rigtige produkt, er du altid velkommen til at kontakte os.
God shopping!
— Team iHero
Contact info
4.0
Great
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iHero ApS
Thank you for taking time to write a review!
I'm glad that you are satisfied with our service, and hope you are/will be happy with your purchase.
Take care :)
Tobias // iHero.dk
Great and fast service.
April 25, 2020
Unprompted review
Reply from iHero ApS
Hello Gyula.
Thank you for taking time to review our business :)
I'm glad you appreciate the service we've provided for you, and hope to see you again!
Tobias // iHero.dk
Worst service ever
Worst service ever. Didn’t deliver and didn’t notify of inability yo deliver. If I had not followed up I would have been cheated. Upon contact they tried to delay again... bad company. Bad attitude.
April 22, 2020
Unprompted review
Reply from iHero ApS
Helle Klaus.
I am not familiar with this case so unfortunately I can’t help you that much. I assure you that we do not sell any products that we don’t intend to ship out. I believe this is a matter of a delivery estimate that turned out to be longer than anticipated, for which i deeply apologise. If you have any further questions, please feel free to contact us at kundeservice@ihero.dk.
Kind regards
Tobias // iHero.dk
The product was not okay
March 31, 2020
Unprompted review
Reply from iHero ApS
Jeg beklager den dårlige oplevelse
som du har haft.
Vi har desværre været underbemandet her i corona tiden.
Vi vil meget gerne hjælpe,
så smid gerne en mail til:
Kundeservice@ihero.dk
Så skal vi nok se om vi kan løse problemet :)
Defekt (brugt?) batteri solgt
Beskrivelse på hjemmeside for produkt "Batteri A1494 til MacBook Pro Retina 15″ (INCL GRATIS VÆRKTØJ!)":
"
Batteri der passer til MacBook Pro Retina 15″ A1398 (Late 2013).
Kapacitet: 8440mAh
Volt/Power: 11.26V–95.0Wh
Batteri Part: 020-8150
Fordele ved dette produkt:
- OEM Batteri (Markedets bedste)!
- Sprit nyt batteri – Vi sælger ikke brugte varer!
- 14 Dages fuld retur ret!
- Gratis værktøjs sæt medfølger!
"
Jeg oplever at batteriet falder fra 50-60 procent direkte ned på 5 procent
Fra MacOS System Info:
Battery Information:
Model Information:
Serial Number: (fjernet)
Manufacturer: SMP
Device Name: bq20z451
Pack Lot Code: 0
PCB Lot Code: 0
Firmware Version: 2
Hardware Revision: 00aa
Cell Revision: 2
Charge Information:
Charge Remaining (mAh): 1927
Fully Charged: No
Charging: Yes
Full Charge Capacity (mAh): 6174
Health Information:
Cycle Count: 13
Condition: Service Battery
Battery Installed: Yes
Amperage (mA): 3674
Voltage (mV): 11740
March 11, 2020
Unprompted review
Reply from iHero ApS
Hej Ronni.
Hvis batteriet kun har 73% af sin makskapacitet efter 13 cyklusser, må der være en fejl i batteriet.
Vi har 6 måneders garanti, så du kontakter bare vores kundeservice på kundeservice@ihero.dk :)
Rigtig god dag!
Battery A1382 for macbook didn't work
Battery A1382 for macbook didn't work. Drainet fast after few cycles vs the old original with over a thousand is still better.
Pros:
- Got it replaced once and the other one didn't work either.
- Most money was returned so wasn't a complete hoax.
Cons:
- I was not apologized
- Wasted time
- Lost money in the postage
March 9, 2020
Unprompted review
Reply from iHero ApS
Hello CPH,
Thank you for your honest review.
It sounds like there is another issue with your MacBook, since you have tried two different batteries without any success.
Please contact us at kundeservice@ihero.dk if your have any concerns or further questions, as I would love to help you out.
Sincerely,
Tobias // iHero.dk
God og hurtig expedition
February 22, 2020
Unprompted review
Reply from iHero ApS
Hej Poul :)
Mange tak for de fine ord
Vi håber at du vil fortsætte med at handle hos os.
Hav en super dag
Mvh Djordje //iHero.dk
Helpful
I changed my iPhone's battery at iHero about a year ago. I went to change it again recently because I could feel the battery life was not working fine. Due to a misunderstanding/miscommunication regarding the warranty duration, I was told the battery could not be replaced free of charge. However, soon after I was contacted to offer me a free battery replacement. I got my battery replaced quickly and for free, which I am thankful for.
February 15, 2020
Unprompted review
Reply from iHero ApS
Hi Cristina!
Thank you for taking your time, to write a review.
I am so sorry to read, that you dont think you have been informed correctly.
The last thing i want, is to have a costumer who feel cheated.
I would like to replace the battery for you, free of charge.
Please write me a message at info@ihero.dk, then i will
Make sure to contact the store and let them know.
We do have 2 years waranty on all our repairs, but not batterys, we only offer 6 months on this part.
But please contact me, so we can solve it :-)
Have a nice weekend!
Regards,
Andreas H. Pedersen
Partner // iHero ApS
no customer support at all.
February 13, 2020
Unprompted review
Reply from iHero ApS
I am so sorry that you feel this way.
If you will, please contact us at kundeservice@ihero.dk, so we can help you best possible.
Have a nice weekend!
Tobias // iHero.dk
hurtig ekspedetion smart sensor
January 28, 2020
Unprompted review
Reply from iHero ApS
Hej Flemming :)
Mange tak for anmeldelsen, og de fine ord om mobilholderen :)
Vi håber du bliver glad for den, og ser frem til at se dig på webshoppen en anden gang!
Tobias // iHero.dk
God service 👍
January 27, 2020
Unprompted review
Reply from iHero ApS
Mange tak for anmeldelsen :)
Hav en god dag!
Tobias // iHero.dk
God og hurtig ekspedition
December 17, 2019
Unprompted review
Reply from iHero ApS
Mange tak, det er dejligt at høre Lisbet :)
Glædelig jul!
Tobias // iHero.dk
Reply from iHero ApS
Thank you very much for the kind words and the review! :)
Best regards, Djordje //iHero kundeservice
"Cheap" rubbish
Bought the wireless mobile charger for the car: It broke after less than a week. Nice design and functionality - however it turned out to be "cheap" rubbish. My clear recommendation is - NOT to buy this.
October 30, 2019
Unprompted review
Reply from iHero ApS
Hello Carsten :)
We certainly stand by our products with confidence, and we always provide our costumers with a two-year warranty!
Please email us at info@ihero.dk, so we can solve the issue :)
Kind regards
Tobias // iHero.dk
The initial shipment didn't arrive
The initial shipment didn't arrive, it had gotten lost in the mail. After complaining, within 3 days a replacement arrived.
October 21, 2019
Unprompted review
Reply from iHero ApS
Goddag! Mange tak for den fine anmeldelse det sætter vi stor pris på! fortsat rigtig god dag :)
Mvh Thais, iHero
VERY BAD!
VERY BAD!! Run from this company, I RETURNED my product due to not functioning and I did not use a tracking number, they never recognised that they received the product!! It has been now more than 3 months since I sent it back. NEVER GOT MY MONEY BACK!!
October 20, 2019
Unprompted review
Reply from iHero ApS
Hi Oana,
I just checked with our warehouse, and they never recieved the package.
As you know, we cant process a return case, if we never have recieved the product.
Have a nice day!
Kind regards,
Andreas H. Pedersen
CEO // iHero ApS
Received a delayed, defective switch button
I ordered an iPhone 6s Power/Volume Flex module.
The item was not in my delivered box. Contacting the support team and finally getting the item took 3 weeks!
The ringer/silent switch was defect. The cable has a broken wire.
October 18, 2019
Unprompted review
ALL 👌 perfectly
September 18, 2019
Unprompted review
Reply from iHero ApS
Goddag! Mange tak for den fine anmeldelse det sætter vi stor pris på! fortsat rigtig god dag :)
Mvh Thais, iHero
Fast deleivery
August 23, 2019
Unprompted review
Reply from iHero ApS
Rigtigt mange tak for din feedback!
Dejligt at høre vi kunne hjælpe!
Hav en skøn dag :)
Mvh Djordje //iHero.dk
Workshop had to send a confirmation…
Workshop had to send a confirmation mail. Promised to call back, never called back. Have given my email 2 times now and still waiting for a confirmation mail.
Extremly bad service under repair.
August 16, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.