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Review summary

Created with AI, based on recent reviews

Evaluating 153 reviews, most reviewers were somewhat happy with their experience overall. People frequently share wonderful personal stories about exceptional servers who treat visiting guests like family and provide truly outstanding hospitality throughout their meals. Consumers frequently mention that the restaurant atmosphere feels cozy and welcoming, and many favorite breakfast dishes arrive hot, fresh, and exceptionally delicious. Some reviewers were not happy with inconsistent food preparation, noting frequent problems like cold plates, burnt items, and undercooked or raw elements. Visitors additionally described experiencing frustratingly long waiting times, inattentive staff members, and occasional cleanliness concerns regarding messy tables, trash, and walkways.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting attentive, polite, and helpful servers... See more

Service

Reviewers mention ambiguous feedback about service, with many customers praising friendly and efficient staff... See more

Quality

Customers had ambiguous experiences with quality, as while some reviewers praised outstanding, delicious... See more

Product

Clients share ambiguous opinions on product experiences, as some reviewers noted that their food was good or... See more

Location

Consumers find location to be ambiguous as patrons share experiences from various cities and branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

1st order from Monroe IHOP. Food was good. Took over an hour for delivery. No napkins, utensils, butter, syrup, salt and pepper, catsup or any condiments or supplies of any sort. Not impressed with se... See more

Rated 3 out of 5 stars

Today at balajat IHOP branch - So, it was like me craving for crunchy Belgian waffles and yes craving succeed. However, my daughter ordered split combo whereas the pancake ain't cook in t... See more

Rated 3 out of 5 stars

IHop-I ordered pancakes, tasty, BUT, no butter, syrup included, looked that pancakes were thrown in the container 🤨 Will not order ever again, and will spread my experience.

Rated 3 out of 5 stars

I visited the UCF location # 36-211 this am and my server, the ONLY person I saw on the floor was Ethiana. SHE is the only reason I gave 3 stars instead of just 1. And to be fair, I don't know i... See more


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3.2

Average

TrustScore 3 out of 5

461 reviews

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3.2

All reviews

(461)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Never go here

Never go here. Staff are rude and don’t want to seat you take your order or be pleasant. They would rather stand around and talk to each other than serve customers. Food isn't worth it. We use to go here but never again.

June 21, 2025
Unprompted review
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Rated 2 out of 5 stars

IHop has terrible custmer service and the owners and Managers don't seem to care.

They need to upgrade their bussines everywhere by getting R.O. water systems for all their stores. Their water, tea, coffee, all taste terrible because now days no city has chemical free or water that tastes good. Spend the money it's not that much. Also customer service not great. Went to the Ihop in Castle Rock ordered a diet Pepsi brought it to the table it was flat. No one there new how to fix it. So I had to drink the terrible tasting water. Ordered biscuits and gravy they were cold had an order of sourdough toast brought it out after I finished my eggs it was cold and no butter to be found. And being the dummy that I am. I went back the next day. Still no one has fixed the diet pepsi. Custmer service just about like the day before. I can hardly believe that a manager of one of your resturants know nothing about fixing your soda dispenser or how to adjust the mix on the Co2. Leaving everyone to drink your City's terrible water, tea, and coffee.

June 1, 2025
Unprompted review
Rated 4 out of 5 stars

I want everyone to know I had the most…

I want everyone to know I had the most hospitable hostess (Brie McCoy) that I have ever encountered at an IHOP establishment. She was polite, very professional, and ensured we were comfortable and not in need for anything. Her demeanor was just so pleasant that i had to come and write a review! It wasn't about her just doing her job, she was truly genuine! Thank you again Brie McCoy!
IHOP #3765 203 N. LOOP 1604 SAN ANTONIO, TX

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Couldn't have a more friendly server

Friendly staff and good choice menu..
In Stark Florida.
Visiting from the UK and Ashleigh made a memorable experience. Food was average but arrived on time and quantity was far more than we would usually expect .
Server ASHLEIGH is the best!

May 27, 2025
Unprompted review
Rated 1 out of 5 stars

TERRIBLE SERVICE I WAS AT THE IHOP @ 613 E AURORA RD…

I WAS AT THE IHOP @ 613 E AURORA RD MACEDONIA, OHIO AND IT WAS HORRIBLE HORRIBLE HORRIBLE AND I LOVE IHOP SMH I ACTUALLY WENT TO THE IHOP AT ROCKSIDE ROAD TO FIND OUT IT WAS CLOSED AND DROVE TO THIS ONE IN MACEDONIA THATS HOW BAD I USE TO LOVE IHOP TIL 2DAY:( SO I AM A MOM OF 6 AND BROUGHT 4 OF MY KIDS THERE TODAY AND THE SERVICE WAS TERRIBLE WE WAITED A HOUR AND HALF FOR OUR FOOD AND THEN MY ONE OF MY DAUGHTER'S ACTUALLY WAITED HOUR AN 45 MINS AS EVERYONE IS EATING AND ALMOST DONE THEN HER FOOD COMES OUT NOW MIND U SHE HAD THE SAME THING AS HER SISTER A CHICKEN SANDWICH BUT HER SISTER GOT HERS ATE HERS AND MY DAUGHTER WAS STILL WAITING ON HER FOOD SMH I WILL NEVER GO TO THIS ONE AGAIN EVER AND THEN I GOT MY RECEIPT ONCE AND NEVER SAW IT AGAIN AS THE BILL CAME UP TO $200 NEVER EVER EVER WILL I GO THERE AGAIN AS I DIDNT GET MY RECEIPTS FOR MY ORDERS OR ANYTHING JUST PLAIN TERRIBLE SERVICE TO THE FULLEST

THEE WORSE EXPERIENCE EVER:( I CAME THERE WITH 4 OF MY KIDS AND WE WAITED AN HOUR AND A HALF FOR OUR FOODAND 1 OF MY DAUGHTER'S WAITED HOUR AND 45 MINUTES AND SHE HAD THE SAME THING HER SISTER ORDER THE MANAGER WAS RUDE THE SERVER WAS RUDE STATING HOW THE MENU WAS WRONG WHEN I ASKED FOR A STRAWBERRY LEMONADE NOT THE SPLASHER JUST A STRAWBERRY LEMONADE WHICH CLEARLY STATED REFILLS N EVERYTHING AS HE DEBATED THAT IT DOESN'T COME WITH REFILLS THE THEN I WAS TOLD TO GIVE MY COUPONS TO HIM AT THE END AND WHEN I GAVE MY COUPONS THEY THEN TELL ME MY COUPONS WEREN'T VALID SMH I WOULDN'T HAVE ORDERED THAT MUCH FOOD AS A $104 BILL BECAME A $215 BILL AND THAT WAS NO WHERE NEAR FAIR AND THE MANAGER CAME OVER AND SAID THAT THEY DON'T TAKE MY COUPONS IF THE WAITER WOULD HAVE TOLD ME THAT AT THE BEGINNING AS OPPOSED TO TELLING ME TO HOLD ON TO THE COUPONS I WOULDN'T HAVE ORDERED SO MUCH AND I AM HIGHLY DISAPPOINTED AS THEY CLOSED THE BEDFORD BRANCH SO I HAD TO GO TO MACEDONIA AND IT WAS NOT WORTH IT AT ALL WHATSOVER I AM HIGHLY DISAPPOINTED AND MOST DEFINITELY WILL NOT GO BACK THERE PAID DOUBLE THE BILL BECAUSE THE WAITER SAID HE'LL TAKE MY COUPONS AT THE END AND DIDN'T TAKE THEM AT ALL I WOULD NOT HAVE ORDERED LIKE THAT AS I HAD BUY 1 GET ONE COUPONS THAT THEY DIDN'T HONOR AS MY KIDS PAID FOR THEIRS AND THE WHOLE BALANCE PAID TO IHOP WAS A RIDICULOUS $215 WHEN IT SHOULD HAVE BEEN HALF OF THAT I AM HIGHLY DISAPPOINTED AS I USE TO LOVE IHOP BUT THIS EXPERIENCE NOT ANY MORE

May 26, 2025
Unprompted review
Rated 1 out of 5 stars

Memorial Day - IHOP Does not honor Veterans or customers!

This Memorial Day, I was a little excited. I promised my family that I would take them to IHOP for breakfast. I am a United States Marine, and I had my Veteran card with me. I had read that U.S. veterans would get a 20% discount at IHOP. Not only did I not get a discount, but when I asked my waitress to talk to the manager about why I could not, I walked up there a few seconds behind her to see him as well. I heard him say F@#! No, we do not have military discounts on Memorial Day. He looked up, shocked that I had overheard him, and then I said, "Thanks for honoring your Military, and I will not return to IHOP." Then the manager smiled and said I should have gone to the IHOP in Spring Lake! The coffee tasted like yesterday's coffee reheated. I would give IHOP 7821 Good Middling Drive in Fayetteville, NC - NO STARS!

May 26, 2025
Unprompted review
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Rated 2 out of 5 stars

My I order came back wrong

My I order came back wrong. I asked for over easy eggs and I got scrambled, my pancakes were cold. The waiter never came back to my husband and I table to check on how our meal was; he didn't ask us if we wanted a coffee refill until after we paid our bill. It was the worse experience I've ever had at Ihop

May 23, 2025
Unprompted review
Rated 5 out of 5 stars

IHOP Saint Augustine West

IHOP Saint Augustine West, Florida!
This IHOP location is truly a gem, offering delicious food, warm hospitality, and top-notch service. Whether you're stopping by for a classic stack of pancakes or a hearty meal, you’ll be greeted with friendly smiles and outstanding care.

A huge shout-out to the amazing IHOP Team—Carol, Cameron, Joy, Kristin, and Chyann—for their dedication and professionalism. Their welcoming attitude and attention to detail make every visit special!

And let’s not forget the cook team—Robert and Gregory—who work behind the scenes to prepare fresh, flavorful, and perfectly cooked meals every time. Their hard work and skill truly shine through in every dish!

If you're in Saint Augustine, this IHOP is a must-visit for a fantastic dining experience. Keep up the amazing work, team! ⭐⭐⭐⭐⭐

May 21, 2025
Unprompted review
Rated 1 out of 5 stars

I ate at Federal Way Boise Idaho last…

I ate at Federal Way Boise Idaho last night. I waited about 40 minutes for my 55+ sampler. When I got it a young man who is also the cashier asked me if everything is ok. I said, "looks good, pass me the catchup?". I scarfed it down in about 5 minutes. As I was leaving the stewardess stated to me, "Sorry for the wait." When I got to the cahier, I asked the cashier Tap or Card? To which is he said "Yes." I chuckled. Then the cashier argued with me telling me, "Why are you disrespecting me when I did not disrespect you." Then, I proceeded to inform the cashier that I asked you a question of either or but you responded with a yes. I thought to myself, what a strange restaurant trying to fight a customer. And I thought further, it must be very difficult to get good help these days.

May 17, 2025
Unprompted review
Rated 1 out of 5 stars

The food isn’t even that good and it’s…

The food isn't even that good and it's expensive. The service sucks and it's not up to par like the California IHOP would be. The majority of the staff are some of the nastiest and rude. I overheard that there is a server named Sarah that actually OVERDOSED there at IHOP and they still have her working there. She's kind of short. Short hair. Glasses, crooked smile and wears a choker. I also overheard that she does intimate things in the parking lot with one of the cooks. The staff is incredibly loud in the back. You can hear just about damn near every conversation that they say. I see servers sweeping and servers are not supposed to sweep in the dining area. They even have people leave in mid shift to pick up others to work and then come back to finish their shift.
There's a manager up there named Victoria who does nothing. Absolutely nothing to help the establishment. All she talks about is what type of women she would like to sleep around with. She's an immature little girl. Does not have good manager skills. There's another manager up there kind of heavyset. All she does is scream and yell at people. She might just be the DM I don't know.

A majority of the reason why no one would see anyone upfront because if you drive around to the back, sometimes you can see employees smoking marijuana. You can smell it! So if ever you go inside and no one's there to answer, they're all outside smoking in the back or they go inside of another door that's in the back to smoke. This place is an absolute joke. Nothing but young folks-- which great good for them! But where are the adults?! Are these young adults not being adult adults? Sounds like it. Seems to be a joke!

March 30, 2025
Unprompted review
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Rated 1 out of 5 stars

This IHOP is horrible

This IHOP is horrible. I placed a to go order with the hostss and she thought she was going to remember the order. I asked her to write it down because my order is always wrong or incomplete when I order ihop delivery. Today was no different. They left off some of the sausage and the topping from the chicken biscuit sandwich. They also just tossed the sausage , bacon, and scrambled eggs in one container as though it was in the same order and meant to be tossed together. The restaurant was dirty and 3 employees were just sitting around doing nothing. The manager came out to see if I had been help led. He looked like he crawled out of a dumpster. I was the only customer and they took 30 minutes to make my order. Again, the order was wrong and incomplete. I hate Ohio. The only reason I order from there is because my wife likes it. I hope they go out of business.

April 30, 2025
Unprompted review
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Rated 1 out of 5 stars

Only go in & eat i don’t recommend door…

Only go in & eat i don’t recommend door dashing cause the company says they refunded me alot but never one time have i ever used door dashing… they also denied me of talking with a manger! I tried to post a photo of the food but it wouldn’t let me! But my food was definitely burned- eggs and hash browns

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Service non-existent

I went to the IHOP @ 3495 E Baseline Rd, Gilbert, AZ on 4/27/25 at 7:20 am Saturday morning. The place was empty except for 2 tables that were already eating their breakfast. I waited at the entrance for 13 minutes to be seated even though there were at least 7 employees on duty. I could hear them in the back talking but not taking care of customers or potential customers (me). When the server finally showed up I was heading out the door and commented about the excessive wait. She smiled, mumbled something and attempted to direct me to a table. I told her that they didn't want my business and left.

This is NOT the way a successful business is run and I will not go back to this location again. As far as I'm concerned, this location should be closed or in the least evaluated.

April 27, 2025
Unprompted review

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