IHOP Reviews 

If I could leave this company a big fat zero I’d gladly do so! Horrible isn’t the word!! The entire company from the servers to the managers up to the corporate chain just garbage. I went into the ofallon il location with my family and the server being inattentive dropped hot cocoa all over my grandson burning his ear and ruining his white shirt. The food was late and disgusting. I reached out the the manager who couldn’t be bothered about checking on the baby and asked how the food was blaming the one server but not so much as mentioning the girl who burned my grandson then I had over a month of calls and emails that went unanswered up until a Melissa Jackson over at 314-324-3214 called stating she had been on vacation ( so professional) like I care! Promised an email with resolution same day to just ghost me and I called again guest relations a Jill sounded shocked promised this would be handled only to ghost me as well! Topper here, they closed my injury case because it wouldn’t be beneficial to continue on with it! Stay away go to Dennys save you the stress you’ll get treated like a human instead of a wallet!

Mixed up items in our order with someone else's. We had ordered it via Door Dash. When we called the restaurant they told us to bring it in for them to correct it. Why should we do that as we had paid for delivery?

DO NOT used this place! Less than one third of our order was served, they refused to fulfill the complete order, refused to refund our money. Extreme shrink-flation (the part of the order that did make it out was child sized, at full price) and thievery. Strongly advise avoiding this place at all costs, they will steal your money!

Our waitress Dani was great, the eggs and crepe's were perfect and everyone at the I-Hop on Broadway is always a great experience.

The waitresses are rude and are not happy to work there at all. We were eating slowly and she came up to us to ask if we could just pay already and what kind of tip we would give her. Now more about the food itself, since it’s a fast food restaurant. One thing, disgusting. I have stomach issues so I knew that there would be a problem with the food. I couldn’t even eat all of it. But my sister who doesn’t have any issues did have them after she ate the food. We both sat on that toilet. And for me it was coming out both ways.

Your waitress and service are doing a great job and what are you doing great keep up the good food and specials get plenty more help like shaquesta

Food was great! Josh was our server, he gave us free drinks!

We have eaten at this one (on Figueroa in LA) more than once and it is clean, the service just great and the whole place is very comfortable. The servers are always nice.

This time we had it delivered and it was, as always so good. They pack it all in such a way there is no way it can get ruined or food mixed with other food. The delivery is fast and I have never had an issue, not once.

This time we had burgers, which were so good with bacon and cheese. My grandson had a grilled cheese sandwich with French fries and he loved it. I am the huge pancake lover in the family so I had their big breakfast that comes with the best, most fluffy and perfect pancakes along with hash browns and bacon, ham and sausage. It was all great and I saved the meat for our dogs who were waiting for us to get home.

It is just the best and the prices are so fair. You will pay much more for some fancy place, but their pancakes won't be as good.

We love it. We are addicted. We have been to maybe 30 different IHops across the Country and you won't find nicer service and better pancakes.

I love this place this is good and that food good great customer Service and the people are Marcel and Ms Virginia and they was good to us and they made good food and they was amazing I will definitely come back to this place and they were very nice to me and my family and they didn’t mess up our food and they was very good to us and mo for that good food..

30 minute wait for a stack of pancakes? Never doing pick up again.

Sarah was my server,,very nice and really cares about people, so nice!! Glad I came here to eat after going to zoo...

Had breakfast at the IHOP in Lancaster, Ohio. My waitress' name was Amanda. It was a busy morning; Amanda was a very business but was gracious and kind to all her patrons.

we came at 10 then our food came at 7 and it was cold too and we was leaving the manger did the middle finger at me

Tylor was our server tonite and he was very attentive. The food was SO GOOD. We plan to come back again in a week or two😊

Cassie was my waitress. She was amazing from the time she sat me down to the time that she checked me out. She was very efficient and helpful. I apologized for constantly calling her for things she told me to not apologize and that its her job to assist me and Im not asking for too much.

I just have to say that I was happy with my food (Dinner)from IHOP in PT Charlotte FL.my server was Colleen and she recommended the Sirloin Steak & Eggs.Excellent!!!!

she had us waiting 1 hour and we still have no drink or food and we are starving ZERO STARS NOT GOOD SERVICE

My order was taken promptly, and then I waited an extended period of time for my order. When my order did come the food was lukewarm and my toast cold and the butter on the toast and pancakes couldn't melt due to th temperature of the food. Was not an enjoyable breakfast at all. We most likely will not return again. I remember a very different IHOP from years ago.

Wow, don't know where to start. Don't let the newness and cleanliness of this location fool you. Incompetent staff and worse managers. If there even is anyone at the register when you go in, and you are lucky enough to be seated, prepare to spend at least 15 to 20 minutes to be acknowledged and order drinks. If you're still there, your food will take an hour or more to come out regardless of how busy or slow they might be. If you stuck it out and are ready to pay, you will wait another 15 minutes at the register for someone to check you out.
If you are a door dash driver, don't let the allure of a big tip reel you in. Accepting an order here is the kiss of death. Don't try and complain to management, they simply do not care. But you get what you pay for I guess. This is for the new location in Lubbock on the Marsha Sharp.