II Reviews 16

The agent, Jack FARRINGTON, was very helpful.

I don't normally give feedback on Trust pilot, but the exceptional handling of my query, and small complaint, by Chloe.J , has compelled me to do so. In the past, I have felt rather isolated from I.I. and I felt that I was just a number. But Chloe J. has shown me that if you do have a problem it will be dealt with personally and with consideration. She is a credit to I.I. and I will continue to use their excellent services.

I only had to wait a few moments until Sebastian answered.
Sebastian was very patient and very informative.

Had a useful conversation with Callum this morning. He was very patient and thorough and spent some time explaining how a system works. For the first time in 20 years I have finally understood how it works. Thank you Callum for the taking the time with me this morning.

Had a query on my account and I would like to praise both Sal and Kevin for their help in resolving the issue. So nice to have a cheery voice at the end of the ‘phone!

I made an error on my pension lump sum withdrawal form.
I phoned II first thing and spoke to a young lady called Lois. She couldn’t find my form on the system but listened when I explained my concerns. She took ownership of my bad admin, talked to the pensions team and called me back before 1000.
Professional throughout and diligent she had answers to my questions and cancelled my botched form.
That is first class service; by Lois and by II. It took 5 brokers before I got to II; they don’t meet any standard, they set the standard.

James Harrison gave me amazing help with selling shares.

Received a call back regarding a query. Spoke to Kevin who was very clear in his instructions and was very helpful. Query sorted in minutes. Great customer service.

Beulah saved my daughter's trip to the Olympics!
Sometimes call centres can feel a bit robotic, but Beulah gave me the time of day and listened to my reasons for needing help and went out of her way to help me. Much appreciated.

Dominika was very understanding and a great help. This has encouraged me to carry on with ii and think about trading properly. If they are all as good as her then I will feel supported enough to have a go.

Had a problem downloading consolidated tax certificate, CHERELLE was outstandingly patient and helpful with clear and precise instructions to resolve my difficulties.

Thank you to Ola for your patience and help in resolving a problem

Excellent prompt helpline, patient, competent and clear. Agent Millie did an excellent job.

Robert was very helpful and fast at responding to my request for information. Thank you Robert, well done ii

Quick response to phone call and clear and helpful information from Callum when dealing with my enquiry about share dealing credits

I would like to thank Mike R for being so helpful to me today.I got the problem sorted and can now stop thinking about it.Once again thank you very much.