Ikea Reviews 

I bought from Ikea in other countries and my experience was good. In the UK, wow couldn’t be worse. Delivery does not come on time, personnel seem stressed out, people talk to you with arrogance and disrespect. If you have an issue and raise it with their customer service you face some of the worst behaviour almost being told off and as if you are begging them for some humanitarian help. Extremely bureaucratic.. Seriously ikea UK are only interested in selling you things and not caring what happens after that. Had a traumatic experience talking to about 4 customer service personnel about an item that was not delivered, and had to literally lead them to what to do to solve it.. then I saw this catastrophic trust pilot score they have. Guys you need to get your staff trained at Amazon or alike to learn how sale business works.. get new blood into all levels of this company of you want it to get back to shape.

I never had such a bad experience in my life. Customer service does not exist. There is only one general phone number with auto robotic voice asking you to keep pressing numbers, then long music then nothing. I was hours on the phone listening options and awaiting for someone pick up phone. There is no email customer service, where you can sent your enquiery so you dont need constantly use general number. I have odered kitchen with installation back in April, today mid of May and still no where near. The dates keep changing, I keep recieving rude emails, no one call to actually ask if I will be available next new date, but again just bold call general number. I wanted to add additional item to the existing order - NOT possible, call general number. Never again, absolutely disgusting Ikea.fr , shame on you!!!

I purchased a cabinet online, but unfortunately it arrived with a damaged part. IKEA promised to send a replacement, with a maximum delivery time of two weeks. However, it has now been over two weeks and I still haven’t received anything.

What’s even more frustrating is that no one seems able to help — every time I contact customer service, I get no clear answers and nobody seems to know what is going on.

At this point, I have an unassembled cabinet sitting in my living room, and I can’t use it because of the missing part. I am extremely disappointed with the level of customer service and the lack of follow-up.

I honestly don’t know what to do next, as without this element I simply cannot complete the assembly. Very frustrating experience.

I ordered a wardrobe and spent over GBP 1,200 on the order which was scheduled for delivers on Friday the 3rd April. This delivery did not come which is unfortunate given I booked the time off work. There was another delivery scheduled for the 4th April which was delivered and after calling the customer help line the remaining part is now scheduled for the 6th April. This is the easter weekend and now I need to cancel all the plans I had including on the Monday I have off from work. The customer service agent offered me a GBP 20 gift voucher which I have refused because wasting a whole easter weekend waiting for a delivery mistake from Ikea is worth a lot more to me than GBP 20. I would actually like a reasonable offer of compensation for this.

Wow ! Ikea is the slower way of buying anything .... paid 49£ for next day delivery more or less and for 3 weeks now delaying it ! When I contact customer service via email they have been soooooo RUDE that this is insane! ( customer service in the website its briliant and nice is only that mine email department you using ) dont want to upset good people working there !
Person name Aaron replied to me and feel like sombody slap me in my face ! 0 responsibility and 0 empathy !!!! Never again !!!

We have ordered 2 sofas 1 3seater and 1 2 seater fold down bed, they were due to be delivered today the 30th recieved a text last night at around 5pm, can't deliver until the 7th April, we disposed of our other furniture yesterday ready for delivery of new furniture, phoned up helpline the person on the phone was very nice but couldn't help, the reason for delay was the mattresse was unavailable, so why not deliver furniture so we can sit on something and recieve mattress later! so that will mean I have to take 2 days off work which means I lose 2 days wages not happy and will not use this company again as the furniture was not cheap I have bought many I tems from Ikea before but now will have 2nd thoughts on buying from them!

Ordered online, paid, money taken from bank account. Ikea said payment declined. Store staff in Brest incredibly rude and unhelpful.

IKEA SHOPPERS BUYER BEWARE.
I BOUGHT AN ITEM ON MY CREDIT CARD FROM IKEA LEEDS.
IN THE MEANTIME MY VISA CARD EXPIRED AND WAS REPLACED WITH ANOTHER ONE .
WE TOOK OUR ITEM BACK TO IKEA FOR A REFUND.
TO MY SURPRISE THEY TOLD ME THAT BECAUSE IT WAS NOT THE ORIGINAL CARD (THAT HAD EXPIRED ) THEY COULD NOT AND WOULD NOT RETURN THE BALANCE TO MY NEW VISA CARD..
I NOW FEEL THAT IKEA HAVE STOLEN MY MONEY.
I DONT WANT TO BUY ANYTHING FROM IKEA AT THE MOMENT.
I CONTACTED CUSTOMER SERVICE AND COMPLAINTS BUT THEY CAME BACK WITH THE SAME OUTCOME
I HAVE HAD NO OPTION BUT TO OPEN A FRAUD CASE AGAINST IKEA WITH MY HALIFAX CREDIT CARD COMPLAINTS SERVICE.. BUYER BEWARE

Have purchased some great kitchens from IKEA over the last 10 years but this one was a disaster. Used their planers and all ordered last November. Come March some items still not delivered and no chance of getting before our holiday let guests arrive. Arranged for them to get substitutes as the glass doors wanted still not available. Having to settle for plain white gloss! Substitutes arrived all wrong size, phoned got apologies and new order sent but again wrong sizes. Wasted another hour hour with customer services and hopefully correct sizes now coming and wrong ones being connected. It looks like A1 taking over and arranging the substitutes and the basic systems are under stress. Shame as always enjoyed the Ikea experience but now not sure.

For about a month, we have been living through a nightmare thanks to IKEA and taskrabbit - both in France - with my 90-year-old mother-in-law caught in the middle.
We purchased a full living room set of furniture from the IKEA in Bordeaux, spending thousands of Euros, as a gift to her to spruce up her house. Since then, we have tried to set up an installation appointment with IKEA and taskrabbit - only to be left hanging by incompetence and false promises of help. The first taskrabbit tech did show up, but refused to do the job based on some vague statements about a lack of insurance and other excuses he made. After that, we tried to reschedule with taskrabbit via IKEA - only to have the techs ghost my elderly mother-in-law each time without explanation. Now, she is depressed and wondering what to do as she is stuck with all this unassembled furniture in cardboard boxes in her garage. My wife has been calling IKEA France every day - sometimes twice a day - to get this horrible situation rectified. Each time, she is given promises by IKEA that a taskrabbit tech is coming - but they don’t show up. The latest incident was this morning when a taskrabbit tech - scheduled to be at the house at 10 am and confirmed by IKEA - was nowhere to be found. We never got a call or explanation why. IKEA and taskrabbit, in our opinion, are responsible for some of the worst and most irresponsible customer service we have ever seen in Europe or the United States. Because of their poor business practices, it is now too late to return the furniture and get a refund. This is truly pathetic and deserves ZERO stars. IKEA and taskrabbit should be ashamed of themselves.

Ordered a sofa with covers and assembly on December 26th. The sofa arrived two weeks later and it was one week late.

The covers and assembly were booked for February 9th so I drove 8 hours to my house (I was working away) to make sure I was available.

The assembly by Taskrabbit was cancelled with no refund as they said they had “no one to send”.

The covers never arrived and now it’s still showing on my order as Livraison retardée.

There is no one to ask or call and now I’m stuck with a sofa in a box with no covers that I cannot use after spending €720.

Ikea you are absolute trash!

Clic and collect payant sur Ikea Tours …consternant !

⭐☆☆☆☆ – Very poor customer service and no clear answers

I contacted IKEA Morocco several times via WhatsApp just to ask **a simple question**:
whether my address in **Zaouiat Sidi Abdelkader (Al Hoceima – road P5207)** is eligible for delivery before placing an order.

Instead of answering clearly, I was:

* transferred between agents
* asked to call different numbers
* told to place an order without confirming delivery
* ignored or given copied/pasted replies
* answered in different languages without understanding my question

I repeated the same question many times and never received a clear **yes or no**.
The agents did not seem to understand the issue and kept redirecting me instead of helping.

Very disappointing experience for a brand like IKEA.
If customer support cannot answer a simple delivery question, how can we trust the service?

❌ Not professional
❌ No clear communication
❌ Waste of time

I hope IKEA Morocco improves its customer support and trains agents better.

I wouldn't even give them 1 star if I could.
I paid over £900 to have a wardrobe and it to be fitted.
Task rabbit were brilliant and fitted it no problem with them.
Up until yesterday I had paid to have and be fitted 2 parts that never arrived. They should have come with the whole order.
I have put in numerous calls, emails to be fobbed off with lies, false promises. It's been over 3 weeks and today was the last straw. Only one item arrived. Yet again oh the item is out of stock. I have an order number for both parts being delivered on Sunday 21st December 2025. They just don't seem to grasp the problem. I cancelled the item today as I had to ring to tell them it was missing. Then I got, 'oh I can re order it for you, free of charge'? I should have recieved it in my original order!!! A piddling amount was offered as a good will gesture..I told them to shove it basically. It's not good customer service and I certainly won't be using them again.
Ikea family, well if that's how they treat family count me out.

I attempted to buy something from IKEA. After years and years of utterly awful service from this company it was hardly a surprise to discover this morning that my small home delivery order had been translated into click and collect at Brighton. I am a disabled person who does not choose click and collect besides which Brighton is 50 miles away. Trying to contact them in a recordable fashion is virtually impossible. Their site is a rabbit warren of dead ends and they use the truly tried and tested method of multiple choice questions to avoid dealing with someone like me. I followed their supposed route which ended with contact customer service and no link to do so. A dead end. I am total sick of them and certainly not finding a helper and driving for an hour and a half each way to get two small items.

Love IKEA furniture, buying for 30 years. I bought a pair of matching bedside cabinets from Amazon made in China, they all had alphabet adhesive stickers in each piece of wood, so so easy, then I bought a bed from Ikea and it was a nightmare, none of the large pieces were numbered or alphabetically identifiable except for for holes! Why can’t Ikea put adhesive stickers on their large pieces of furniture. A,B,C,D

Went to there lakeside branch yesterday and bought hundreds of pounds worth of stuff escaped the weaving in and out to make you buy more went to the checkout what a joke nobody serving only two self service open with six IKEA members of staff standing there talking no one of them helping I waited several minutes then fed up left what I was going to buy and walked out in disgust what a joke....

We visited Brighton store today. The store itself is OK . It was a nightmare trying to find the exit. Usual lack of signage. The cafe was truly appalling. You have to order from a screen (like Maconalds) the food comes in a cardboard box - no plates. Chips were lukewarm and soggy. Peas were eventually discovered underneath the food. In future, we will go to Croydon, its well worth the time and effort

2 heavy items of online order delivered damaged. i am asked to return them to store. i paid for delivery. cannot find any online option to book collection. why do they make it difficult? can't get through on phone the wait is sometimes over an hour. waste my time and money waiting. SORT IT OUT IKEA

Food area was appalling, food all over the floor, sides, tables haven't been cleaned down, staff servicing food with gloves on never seen anything like it in my life. Would never shop here anymore.