IKEA Reviews 

Simply put IKEA is OK but as they are now cutting corners by using the worst unreliable courier (GLS) see reviews they can no longer be trusted when ordering smaller items online for delivery. GLS may be cheap for IKEA but simply looking at reviews for GLS should tell them it is a false economy as it will cost them customers and loss of credibility. Compared to Amazon, it is like night and day regarding support and backup when things go wrong. My order ended up back at the IKEA in spite of me calling them a week before to arrange a re delivery. They wont re-deliver only reimburse and I have to reorder and only use GLSso, Guess what? I will buy elsewhere which is a pity because they had just what I wanted.

I bought two furniture from the IKEA website. I paid to select a specific delivery date since I’m rarely home. They didn't deliver on the scheduled day; to make matters worse, the shipment was incomplete, and I had to wait another two days for the rest to arrive. The furniture which was supposed to be delivered on Friday so I could assemble it over the weekend didn't arrive until the following weekend. And would you believe it? they sent me broken parts; that’s right, part of the furniture was damaged. I assembled it anyway because IKEA’s customer service in Ireland is terrible the worst I’ve ever seen. I will never shop at this store again.

Further to my previous review in respect of the kitchen I purchased from Ikea and paid them for installation services which are incomplete following failures on ikea’s part, damaged items and incomplete works. I would note that despite repeatedly contacting Ikea to resolve over 2 months later I am still no further forward. Ikea make false promises or simply ignore my pleas for resolution despite repeated attempts at contact. Their installation team has refused to come back as they have other work….They have taken payment for works and refuse to complete breaching our contract. I have been left with a substandard and incomplete kitchen and am exhausted trying to get any resolution. Ikea refuse to let me raise a complaint as the work is incomplete and I am unable to get the work complete as they fail to acknowledge my complaint…I will be having to take alternate steps to try to resolve possibly trading standards due to the breach in contract. No doubt Ikea will add their generalised response as they have to all complaints to contact local area resolutions team…I have ….repeatedly ….and get nowhere. I would recommend not purchasing an Ikea kitchen but absolutely do not pay them for installation services.
A further bog standard reply from Ikea indicating they haven’t even read my review. Every single response is almost identical from them. Again this further evidences how unhelpful they are.

⭐ 1 Star

IKEA’s handling of my recalled dresser has been extremely frustrating. I appreciate that IKEA offers home pickup for recalled products, but the execution completely failed.

I waited approximately 12 hours for RXO. No call, no notification, and nobody showed up. I contacted IKEA repeatedly throughout the day, only to later be told that RXO reported I refused the pickup—which is false.

After I explained what happened and that I would not sacrifice another entire day, IKEA called it a “delay” and simply offered to reschedule. It wasn’t a delay—it was a no-show—and they still haven’t addressed why it was falsely reported as refused.

A good recall policy means little if it isn’t reliably executed. This experience has seriously affected my confidence in purchasing from IKEA again.

Sofa broke within the year. It has been three months since I have raised a case with customer service for a replacement. I get one email a month asking for info, lid pictures of the break and other info they already have like email and account number and it seems this is done on purpose to delay processing.

Went Ikea Oxford Circus yesterday to get replacement parts for a Stiby unit and Lokka folding table. Amaan in the bedroom team was amazing. He tirelessly searched for my products with patience, professionalism and knowledge. Although I wasn't able to get replacement parts for my items,due to discontinuation, he worked extremely hard to locate the items. Thanks Amaan your a star.

What has happened to this brand/organisation. I have happily used Ikea for many years as the quality and price is good. I have ordered two very straightforward wardrobes and it has been an appalling level of service. Firstly, delivery cancelled very last minute, which caused disruption to me and fitter. Rearranged and there was huge confusion on the day - eventually items were delivered - 6 out of 13 parts missing, wrong hinges included. Numerous calls to customer services, priority items sent for click and collect not there. Sent in formal complaint 10 days ago, not acknowledged and no response. Something significant has happened to this once reliable organisation, with systemic failures at every level. Sadly, I will never shop there again, which is such a shame.

I rang IKEA customer service regarding a return. I have a piece of flat pack furniture still in original sealed boxes.
I was told it could be returned, no problem. I struggled to put these boxes in my car as they are extremely heavy, but did so and took it to the Lakeside store. I was told I could not return it, but they would do something called buyback if I built in their returns reception there and then and telephone based Customer Service frequently got things wrong. I was told there was no resolution and to take it away.
I rang CS as soon as I got home. They said again they were correct and to go again. I was not prepared to do a 3 hour round trip again and they arranged a collection for the items.
So here we are today waiting for the collection. Via tracking I noted I was the next person and they were a max of 3 minutes from my location on their tracking map. 20 minutes passed. I checked the tracking again, it had been changed, there were now 2 more deliveries in front of me. I rang Customer Service to see what was going on, waited 27 minutes to be answered. Apparently there was a fault on the van......so how were they able to continue delivering?
55 minutes later I have just received a text from the 'Ikea driver' that they were over subscribed and didn't get to me. That does not equate to a fault on the vehicle.
So I have sat here in good faith waiting for them since 7 this morning and they were never going to appear.
When I came on to this site to now leave a review I was shocked at how low a score they have. I thought mine was an unfortunate experience, but it seems this rubbish service is actually rather normal.
I have also mailed the CEO regarding my store and Customer Service experience yesterday morning, I am still waiting for an acknowledgement of any kind.
I guess if the service is rubbish at the top, no wonder it filters down.
This is not my first experience of this shoddy service, but it is my last. I would suggest if you have choices, DON'T choose IKEA.

Two items arrived damaged, with the box torn open and the shelves inside crushed and chipped. That happens, but IKEA's response is the real problem. The website sends you round in circles and never reaches a working way to report damage. The online form just tells you to use live chat or go to a store, and I ordered delivery because I can't get to one. Chat quoted a wait of over an hour, and the phone line was no better.

I want to make a formal complaint, but nowhere on the site is there a customer service email address. It feels like the aim is to make people give up. A company this size should be able to handle a damaged delivery. Very poor.

I bought an ikea kitchen 11 years ago which was fitted by there installers to the cost of about £13,000, the kitchen has a 25 year guarantee which should be great, Most of the draw fronts have started cracking and peeling at the edges, I have been told by ikea that this is due to being in an envirment with moisture and fat content so the guarantee does not cover this, they have completely overlooked the fact that this is a domestic KITCHEN with windows and a good extractor fan.

Quality is next to nothing. I used to buy a lot of products from Ikea, and move them from one place to the other, Quality was good and furniture could be assembled, disassembled,moved and reassembled to the new place, at least 3 to 4 times. Lately, the Quality went down so drastically that I hesitate to dismantle once. I thing of disposing the furniture, the parts and panels that were once made of melamine, are now made of cheap cardboard honeycomb, resulting in poor strength. The quality control is just as bad, with holes not drilled, cover discolored or damaged. In a month time, I bought 2 Kallax shelves, of different sizes. None of them were exempt of flaws. What a pity. Ikea saying they are loosing money,but actually i'm losing mine when buying product from them

Always loved Ikea, had the odd issue always rectified swiftly, but I returned some items and Ikea say refund sent via email (had issue before and wasnt) have advised not received they say voucher been opened but not spent and refuse to re issue, when it can easily be cancelled and a new one issued, therefore Ikea have my goods and my money, and the customer service on every channel has been awful

I can see from trust pilot response you did not read my review fully and replied with a stock answer, basically a fob off, will escalate to trading standards myself

Received a delivery today August 2026 from GXO Ikea delivery /
£1000.00 worth of wardrobes.
Every Box damaged inc. contents.
This is normal said the delivery drivers.
Each item sparsely packaged with zero protection.
Never again will I use their delivery services. 😡

Be really careful of ordering a kitchen from IKEA in Portugal . So far our experience has been been totally unsatisfactory. The sales experience was as expected and they make a big play on saying they would send a technician around to check our measurements. Which they did and the technician agreed with our measurements and drew up a detailed plan.

This is where things went wrong. First of all the first delivery date was cancelled so the installation date was cancelled for 2 weeks away. Then when the installer came he didn’t follow the plan so put the kitchen in the wrong place on the wall. Then he informed me that he couldn’t complete as they hadn’t delivered the correct amount of boxes. A new date was arranged I altered all my appointments but then they pleaded with us to have a new date. So we agreed at cost to me. They didn’t turn up and couldn’t b3 bothered to inform us. They are now telling me that it will be over a month for the next installation date. For anyone thinking of purchasing a kitchen then please realise that after service is poor .

UPDATE: We eventually got this sorted, after IKEA (Eventually!) called back to tell us they had first given us the number for the wrong manufacturer. The serial number that they needed was not on the oven as they said it should be, but we managed to find it elsewhere and have a repair man visit.

----------------

we bought a whole kitchen from Ikea Pisa 2 years ago. The oven just stopped working. It should have a 5 year guarantee. Ikea says to contact the manufacturer directly to arrange a repair, but the manufacturer wants a 9-digit code that is not on the bill/receipt or the oven door where it should be, so they will not come, even though we tell them the Ikea product number and name (40368765 MATÄLSKARE for term IKEA 300 inox).

Ikea meanwhile, have the order number (1433713177) on their account records of the purchase, including their product number and name - but they cannot or will not give us the number that the manufacturer wants. And they won't arrange the repair for us.

In any case - we bought the oven from Ikea not direct from the manufacturer! - it should be IKEA arranging for the repair, or replacement - we should not have to contact the manufacturer ourselves! Moral of the story: DO NOT BUY FROM IKEA - they avoid customer service responsibility!

We will now investigate LEGAL ACTION against IKEA for their avoidance of their consumer responsibilities...

Bought the new storklinta drawers for my sister in law, we have malm and omg the new design is so much easier to put together, no fiddly screws just click and slot in, very happy
We went to the Warrington store but they were so busy could have done with more staff on the tills 😢

Thanks ikea for resolving my issue, great service.

I went to the store today to return two items, but unfortunately, the customer service experience was quite disappointing. The staff members seemed uninterested, unwelcoming, and lacked basic courtesy. A little more politeness and helpfulness would make a big difference. I hope the management can look into staff training regarding customer service.

I am extremely disappointed by the way IKEA has handled my case.

I placed a large IKEA order of approximately €3,400, which was delivered in two separate shipments. The first shipment alone contained 47 packages. When the delivery arrived, I counted a very large number of cartons and small packages and signed the digital delivery document, believing that the delivery was complete.

One week later, when the IKEA assembly team came to assemble my furniture, we discovered that two large wardrobe doors were completely missing. These are not small screws, fittings or insignificant pieces that could easily be overlooked — they are two large and essential parts of the wardrobe, with a value of approximately €260.

I immediately contacted IKEA Customer Service to report the issue.

What shocked me was the response: because I had signed the delivery document, IKEA told me that I should apparently go to the police and file a complaint in order to deal with the missing items.

Seriously?

The delivery was made by a transporter working for IKEA, and I am now being asked, as the paying customer, to deal with the consequences of a missing part of an IKEA delivery by going to the police.

I find this completely unreasonable.

I paid IKEA approximately €3,400 for my furniture. I expected IKEA to investigate the delivery with its own logistics partner, TRUSK, verify what was actually loaded and delivered, and find a solution for the missing wardrobe doors.

I understand that I signed the delivery document. However, when someone receives 47 packages, it is completely unrealistic to expect a customer to open every carton and identify every individual component at the moment of delivery — especially when the missing items are internal components of a larger furniture order and their absence only becomes obvious when the furniture is assembled.

What is most disappointing is not only that the doors are missing, but that IKEA’s Customer Service has made me feel as though I am responsible for proving that the transporter failed to deliver something that I paid IKEA for.

This is not the level of customer service I expected from IKEA.

I am asking IKEA to take responsibility, investigate this with its logistics partner, and provide the missing wardrobe doors or an appropriate solution.

After spending €3,400 with IKEA, I expected much better customer service.