IKEA Reviews 26

A few days ago, my wife and I visited the IKEA store in Bielany. Unfortunately, the bus parks are about a 25 minute walk to the store. So by the time you go there, you're already exhausted.
Furthermore, shopping at IKEA, Wroclaw is not pleasant, frustrating and complicated.
IKEA uses a “racetrack” design: a one-way path marked by arrows that forces you to walk through the entire showroom before reaching the warehouse. 
The goal of course is to force clients to see every category (living room, kitchen, bedroom, etc.) to encourage clients to buy more.
But don't try to ask for help because you are on your own. IKEA staff assistant is minimal. This means that customers are expected to explore, note product codes, and collect items themselves in the warehouse.  
This in turn reduces Ikea's labor costs but shifts the burden onto shoppers. 
The long walk can be physically tiring. Besides, the limited help for customers that need guidance may feel unsupported.  
The truth is Ikea's complexity isn’t accidental, it’s a deliberate strategy. The arrows, maze-like path, and self-service warehouse are all designed to maximize exposure, minimize staffing costs, and boost sales.
In order to avoid a further trouble, I bought furniture online. I received email from IKEA requested information about bank payment but when I replied, I received email from Microsoft stated:"
Delivery has failed to these recipients email provider rejected it."
Can you imagine, IKEA requested information but when you respond, they reject it.
I hope my genuine feedback will be helpful to improve your customer services.

These two delivery guys were asking me to go out and open the gates, despite they could do this by themselves.

What drives me nuts is that they left the table at the building entrance and quickly left while I was confused.

I had to carry the table by myself to the 4th floor.

fast delivery and good prices👍
especially delicious food😁😁

Big shops with cool and cheap products for home, convenient website and fast delivery

Fatalna obsługa klienta. Zamówiliśmy szafę na czwartek, i montaż na piątek. Cały dzień czekaliśmy na kuriera. Kilka minut przed końcem dnia poinformowano nas, o „nieudanej dostawie”, prawie sugerując, że „próbowali dostarczyć, ale nikogo nie było w domu…” Okay… Na czacie obsługi klienta poinformowano nas, że była awaria w dostawie, i że dopiero w poniedziałek będzie dostawa, a dzień później montaż. Nie ma opcji przesunąć naszą dostawę wcześniej, np. rano w piątek, i nie ma opcji zrektyfikować sytuacji. Podsómując: “The client is not right. We screwed up; get to the back of the line, losers...” Obsługa klienta się nie zgodziła na rabat, i dała nam ULTIMATUM: albo akceptujecie warunki, albo anulujcie zakup, i spier****cie gdzieś indziej - signed, IKEA POLSKA (Oczywiście to nie powiedzieli, ale takie było nasze doświadczenie.) Firma zagraniczna, ale nie można wykorzenić Polskiej mentalności.

Lousy customer service. We ordered a wardrobe for Thursday, and assembly for Friday. We waited all day for the courier. A few minutes before the end of the day we were informed of a "failed delivery", almost implying that they tried to deliver but no one was home... Okay... We were informed by customer service via chat that there was a delivery failure and that delivery will only be available on Monday, and assembly next day. There was no option to move our delivery earlier, e.g. Friday morning, and no option to rectify the situation. To sum up: “The client is not right. We screwed up; get to the back of the line, losers..." Customer service refused to offer any discounts and gave us an ULTIMATUM: either accept the terms or cancel the purchase and f*** off somewhere else - signed, IKEA POLSKA (Of course they didn't say that, but that was our experience.) Foreign company, but you can't root out Polish mentality.